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Ecosa Mattress Double
- 3 reviews
- 1 like
I have had health beds mattresses before, which have been perfect, and other memory foam and latex ones. I replaced this after ours got lost in shipping. It arrived with a slight fault (tuft sticking out) a few hours before a $50 reduction deal, which was annoying as I could have sent it back. I have been sick with migraine and neck and back pain in less than a week of using this - it is as hard as a brick and terrible for anyone with slipped discs or the like. I can't wait until the 14 day trial is over to send it back as the pain is intolerable. Worst mattress ever. Also extremely hot.
Purchased in for $750.
- Value for Money
- Customer Service
- Incentivised Review No
- Sleeping PositionSide
- Adjustment PeriodI never got used to it!
- Pre-existing Neck / Back Issues Yes
- Caused Discomfort Yes
- Heat Retention Yes
- Sagging No
- Perceived Firmness Very Hard
- Firmness LayerMedium
It's as hard as a brick and has caused major pain. Thanks for your offer to address though. Hopefully I won't have the same after service problems others keep mentioning
The mattress is supposed to be softer on medium firmness and it’s still rock hard because I’ve had it for over 100 days but only slept on it for abit over 2 months they wont refund and take it back , very professional from this company
Purchased in at Ecosa for $800.
- Value for Money
- Customer Service
- Incentivised Review No
- Sleeping PositionBack and Side
- Adjustment PeriodI never got used to it!
- Pre-existing Neck / Back Issues Yes
- Caused Discomfort Yes
- Heat Retention No
- Sagging No
- Perceived Firmness Very Hard
- Firmness LayerMedium
Hi Aaron,
Sorry to hear about this. We offer 100-nights to our customers to try the mattress and see if it will work for them. This gives them enough time to test the mattress and they're free to c...
Read moreontact us within this period if a return is needed. Unfortunately, if the mattress is outside of the trial period, we cannot process the return anymore. We have this policy in place so that our standard is the same for every customer. This ensures transparency, fairness, and equality for all customers and allows customers to know what to expect from us. It is expected that all customers read the terms prior to purchase as by making a purchase through any website it is a contract of sale and agreeance to the sites policies as well as the terms of service.
You don’t care because you don’t wanna lose money but you’d rather send a mattress softener for a discounted price.
You guys are ridiculous
Bought mattress in their end of financial year sale. Got it a month later as i set a different delivery date (had to get rid of old one). Slept on it for about 2 weeks, hurting my shoulder and back - it's firm as heck. Tried soft setting, a mattress protector and all the other things they emailed me to try. Wanted to just refund it and get my money back to buy a proper mattress.
HOLY COW now thats when the pain began. I'm not sure what arrangement ECOSA has with the Salvos but they almost tried every conceivable possible thing to reject accept...
Read moreance of the mattress for a refund. There were literally 2 strands of hair on it and the driver refused it (got a picture). And the other time a "stain" due to me having to move it to the front of the house so the driver can grab it without knocking over everything in my house. FYI. I used 2 mattress protectors, bed sheets from Kmart, a mattress topper of my own and i had it plastic wrapped for the driver. The so called stain came off with a dry cloth cloth. They really try every possible method to not pick the damn thing up so they dont have to process a refund. There's about 3 weeks left before my 100 night trial ends (not sure if it starts from date of purchase or delivery). Maybe theyre trying to delay it so they can say it's pass the return period. TLDR: Avoid this mattress - they will do everything they can to not refund you. Will update for rest of refund process.Purchased in for $750.
- Value for Money
- Customer Service
- Incentivised Review No
- Sleeping PositionSide
- Adjustment PeriodI never got used to it!
- Pre-existing Neck / Back Issues No
- Caused Discomfort Yes
- Heat Retention Yes
- Sagging No
- Perceived Firmness Very Hard
- Firmness LayerMedium
Hi Louis,
We can only imagine how frustrating and inconvenient what happened was. This is something that we would not want anyone to experience. We appreciate your feedback....
Read more We don't resell returned mattresses and we donate them to charity to help less fortunate people. Because of this, we also need to make sure that all donated mattresses are clean and stain-free. We apologize if there has been a miscommunication with the people who are supposed to collect your mattress. We will definitely raise this with them and make sure that we prevent them from happening again. We apologize for the inconvenience. Can you please send us an email to support@ecosa.com.au so we can follow-up your refund?Questions & Answers
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Details
| Category | Mattresses |
|---|---|
| Price (RRP) | $999.00 |
| Type | Gel Memory Foam |
| Firmness | Extra Firm/Hard, Firm and Medium Firm |
| Size | Double |
| Country of Manufacture | China |
| Thickness | 25 cm |
| Manufacturer Warranty | 15 year(s) |
Other Mattresses
Extra Information
Happy!!!
The best bed even after a year!
Best mattress
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Hi Lotty,
We're sorry to hear that you're finding the mattress too hard....
Read more The Ecosa mattress is built to be firm enough for great back support, also soft on your shoulders and hips. It allows the mattress to shape to your body and release pressure. It will soften over time with continued use. Please send us an email if you're still having issues with it so we can assist you accordingly.