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Ecosa Mattress Double
I bought the Ecosa double mattress one year ago. I loved it until recently I have been getting back pain from using the bed on medium firmness every morning I wake up. I find that the places that I have slept on is a lot more softer than the other parts of the mattress. I can no longer sleep on this mattress. In order to rule out it is not an issue with the bed, I have slept on other mattresses and I do not have any issues. I contacted their support staff and they suggested to try out different firmness but which no luck I still get back pain. ...
Read moreI recontacted their staff, explained my situation but unfortunately the 15 year warranty does not cover this. I am very disappointed on this product the previous mattresses I have used at least lasted for 5 years before I get back pain.Purchased in for $800.
- Value for Money
- Customer Service
- Incentivised Review No
- Sleeping PositionBack
- Adjustment PeriodDays
- Pre-existing Neck / Back Issues No
- Caused Discomfort Yes
- Perceived Firmness Medium
- Firmness LayerMedium
If i could give 0 stars, i would! Ordered the single and double mattress and it wasn't comfortable. When trying to return after the 14 days, called 9 times and left several voicemails over the week and no response. Their phone number has now disappeared from their website. Dodgy and would never order from them again.
Purchased in for $1,000.
- Value for Money
- Customer Service
- Incentivised Review No
- Sleeping PositionSide
- Adjustment PeriodDays
- Pre-existing Neck / Back Issues No
- Caused Discomfort Yes
- Heat Retention No
- Sagging Yes
- Perceived Firmness Soft
- Firmness LayerMedium Firm
Hi Taha,
We sincerely apologise for the inconvenience. We are currently experiencing...
Read morehigh volume of enquiries due to the recent holiday and our customer support team is doing their best to answer all customers in a timely manner. To assist you further with this, please send an email to support@ecosa.com.au and add 'ATTN: Sandra' to the subject line so we could have this resolved as soon as possible. Once again, we are truly sorry for the inconvenience. -Ecosa Group
Cyrille from your support team has already gotten in touch with me and the Salvos are coming to collect the mattresses next week. We’ll see at the end of this process.
Hi Taha,
Thank you for your patience. We will do everything we can to make sure the return process is hassle-free. If you need further assistance, please send us an email and we'll attend to it as quickly as humanly possible....
Read more - Ecosa Group
Bought mattress in their end of financial year sale. Got it a month later as i set a different delivery date (had to get rid of old one). Slept on it for about 2 weeks, hurting my shoulder and back - it's firm as heck. Tried soft setting, a mattress protector and all the other things they emailed me to try. Wanted to just refund it and get my money back to buy a proper mattress.
HOLY COW now thats when the pain began. I'm not sure what arrangement ECOSA has with the Salvos but they almost tried every conceivable possible thing to reject accept...
Read moreance of the mattress for a refund. There were literally 2 strands of hair on it and the driver refused it (got a picture). And the other time a "stain" due to me having to move it to the front of the house so the driver can grab it without knocking over everything in my house. FYI. I used 2 mattress protectors, bed sheets from Kmart, a mattress topper of my own and i had it plastic wrapped for the driver. The so called stain came off with a dry cloth cloth. They really try every possible method to not pick the damn thing up so they dont have to process a refund. There's about 3 weeks left before my 100 night trial ends (not sure if it starts from date of purchase or delivery). Maybe theyre trying to delay it so they can say it's pass the return period. TLDR: Avoid this mattress - they will do everything they can to not refund you. Will update for rest of refund process.Purchased in for $750.
- Value for Money
- Customer Service
- Incentivised Review No
- Sleeping PositionSide
- Adjustment PeriodI never got used to it!
- Pre-existing Neck / Back Issues No
- Caused Discomfort Yes
- Heat Retention Yes
- Sagging No
- Perceived Firmness Very Hard
- Firmness LayerMedium
Hi Louis,
We can only imagine how frustrating and inconvenient what happened was. This is something that we would not want anyone to experience. We appreciate your feedback....
Read more We don't resell returned mattresses and we donate them to charity to help less fortunate people. Because of this, we also need to make sure that all donated mattresses are clean and stain-free. We apologize if there has been a miscommunication with the people who are supposed to collect your mattress. We will definitely raise this with them and make sure that we prevent them from happening again. We apologize for the inconvenience. Can you please send us an email to support@ecosa.com.au so we can follow-up your refund?Questions & Answers
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Details
| Category | Mattresses |
|---|---|
| Price (RRP) | $1,050.00 |
| Type | Gel Memory Foam |
| Firmness | Extra Firm/Hard, Firm and Medium Firm |
| Size | Double |
| Country of Manufacture | China |
| Thickness | 25 cm |
| Manufacturer Warranty | 15 year(s) |
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Extra Information
Best Mattress I've ever had.!!!
Happy!!!
The best bed even after a year!
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Hi Felix,
We are sorry to hear about your experience with the mattress. We have conveyed this information to the products team and they will conduct further research on the issue. We appreciate your feedback. ...
Read more Thanks, Ecosa