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Ecosa Mattress Double
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- 35 reviews
- 25 likes
I don’t think I have ever been so disappointed at having to return an item to the manufacturer. Essentially, I like the Ecosa. It was easy to organise onto the bed, it inflated to its normal size fairly quickly. There was minimal outgassing, and that was gone within a few hours. I’ve had several excellent sleeps on it, and I found it really supportive in the places that mattered to me. No sagging so far. Sounds good, right?
Two days ago, I pulled some nasturtiums out of the garden. Sadly I pulled a lot more. I do have a long history (55...
Read more years) of spinal disc problems and so when my back started tightening up, I wasn't concerned because I was sure the mattress would help me recover. Sadly, it has not. In fact, my back pain has worsened, the more time I spend in bed. I don’t know why this is. Let me say this... the mattress did not cause the problem, but it is definitely delaying recovery. I’d heartily recommend this mattress to anyone who does not have an existing back problem (or hips, too, for that matter). It really is comfy (very firm) and easy to move around on (unlike the last I had which became a bit of a nightmare)... but.... if you have physical problems, this mattress probably will not help. Sorry Ecosa! (I’ve sent an email requesting return, this morning)Purchased in at Ecosa for $799.
Hi There,
We are glad you found the return process easy. ...
Read more Your feedback is appreciated. Thanks, Ecosa
i’m a genuine customer and i received it within two days ! Excellent, Love it. I’m so happy to start off fresh buying new furniture for my room and i’m DEFINITELY recommending this mattress to friends and family :) 10/10
Purchased in .
- 5 reviews
- 11 likes
When attempting to put together the bed the inserts slacks did not align up I had a buy a grinder from bunnings to enure the put would fit together. Poor customer service, outsourced overseas to people who follow instructions and take no action. They did offer to send someone out but I choose to go to the hardware store and fix the issues myself. No consideration for this and absolute refusal to return prior to me going and fixing the issue. As a company that relies on social media, I'm surprised they care little about ensuring the customer is satisfied. Have no choice but to find other review sites and social media to help others sadly.
Purchased in .
Hi Steven,
We are sorry to hear about your Bed Base....
Read more We always strive to provide the best customer service experience possible, whilst following our company policies. Please reach out directly to eden@ecosa.com.au if you feel that there are further issues yet to be solved. Thanks for giving Ecosa a go. -Ecosa
- Double
- Verified
9 days to deliver!!!! Be careful if you are moving and expect a delivery on the day Ecosa promises
The matress slags at the edges. Feels like i might slip off at any point.
I thought the wait might be worth it, but not unfortunately :(
All customers beware of dodgy promises from the company. They WILL NOT honor them! Trust your inner voice, and choose better local options.
Purchased in for $899.
Hi Abdul,
We offer same-day delivery for all metro areas, Australia wide. ...
Read moreIf you live in Metro Perth, and your mattress took longer than expected to arrive, please contact us at support@ecosa.com.au to see what we can do about making your experience better. If you feel as though the mattress lacks edge support, please mention that as well so we can assess the situation. Thank you for giving Ecosa a try. -Ecosa
I'm 500m from metro Perth. That shouldn't take 9 days!!!
I had to do daily followups with your customer service. Truth is you accepted my payment first and then told me that the mattress is not in sto...
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Same day delivery and 3 options to choose firmness levels great it's been a month happy so far had to change the settings which took like 10 to 15 mins but it's all good
October 18th 2019 Update: Below average for price and no return process
I bought a double mattress and it was fine for a month afterwards it started having sagging issues and my wife with back problems so I arranged for the return the salvos cane and refused to park outside my apartment went without taking it o called to rearrange and the customer services kept on delaying ta...
Read morectics until it was 3 months and now I can't will probably throw it outside and forget my hard earned 800 i called texted and messaged them no use I went and bought another online mattress and also a box mattress 100% worth the money and the complete package why can't you guys do the same? Business is not a one hit wonder try telling this to your customer service guys never mind won't use again and won't recommend to anyonePurchased in at The CPAP Clinic Physical store for $800.
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Details
| Category | Mattresses |
|---|---|
| Price (RRP) | $999.00 |
| Type | Gel Memory Foam |
| Firmness | Extra Firm/Hard, Firm and Medium Firm |
| Size | Double |
| Country of Manufacture | China |
| Thickness | 25 cm |
| Manufacturer Warranty | 15 year(s) |
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Extra Information
Fantastic initial service, product and continued customer service!!!!
Extremely happy with it after 3 months or so!
Brilliant
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Update to my review. I have found the returns process with Ecosa to be easy, unlike others I have read about. The person handling my case (“Jess”) was helpful, and tolerant of my becoming a bit ters...
Read moree at one stage. The Salvation Army men collected the mattress this morning at 11am, and at 2.20pm I received notification that my full refund had been processed. Notification from both Ecosa, and Paypal. Now I’ll just have to wait until commbank sees fit to release the funds to me. Well done, Ecosa!