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Ecosa Mattress Double
- 35 reviews
- 25 likes
I don’t think I have ever been so disappointed at having to return an item to the manufacturer. Essentially, I like the Ecosa. It was easy to organise onto the bed, it inflated to its normal size fairly quickly. There was minimal outgassing, and that was gone within a few hours. I’ve had several excellent sleeps on it, and I found it really supportive in the places that mattered to me. No sagging so far. Sounds good, right?
Two days ago, I pulled some nasturtiums out of the garden. Sadly I pulled a lot more. I do have a long history (55...
Read more years) of spinal disc problems and so when my back started tightening up, I wasn't concerned because I was sure the mattress would help me recover. Sadly, it has not. In fact, my back pain has worsened, the more time I spend in bed. I don’t know why this is. Let me say this... the mattress did not cause the problem, but it is definitely delaying recovery. I’d heartily recommend this mattress to anyone who does not have an existing back problem (or hips, too, for that matter). It really is comfy (very firm) and easy to move around on (unlike the last I had which became a bit of a nightmare)... but.... if you have physical problems, this mattress probably will not help. Sorry Ecosa! (I’ve sent an email requesting return, this morning)Purchased in at Ecosa for $799.
Hi There,
We are glad you found the return process easy. ...
Read more Your feedback is appreciated. Thanks, Ecosa
If i could give 0 stars, i would! Ordered the single and double mattress and it wasn't comfortable. When trying to return after the 14 days, called 9 times and left several voicemails over the week and no response. Their phone number has now disappeared from their website. Dodgy and would never order from them again.
Purchased in for $1,000.
Hi Taha,
We sincerely apologise for the inconvenience. We are currently experiencing...
Read morehigh volume of enquiries due to the recent holiday and our customer support team is doing their best to answer all customers in a timely manner. To assist you further with this, please send an email to support@ecosa.com.au and add 'ATTN: Sandra' to the subject line so we could have this resolved as soon as possible. Once again, we are truly sorry for the inconvenience. -Ecosa Group
Cyrille from your support team has already gotten in touch with me and the Salvos are coming to collect the mattresses next week. We’ll see at the end of this process.
Hi Taha,
Thank you for your patience. We will do everything we can to make sure the return process is hassle-free. If you need further assistance, please send us an email and we'll attend to it as quickly as humanly possible....
Read more - Ecosa Group
- 3 reviews
- 1 like
I have had health beds mattresses before, which have been perfect, and other memory foam and latex ones. I replaced this after ours got lost in shipping. It arrived with a slight fault (tuft sticking out) a few hours before a $50 reduction deal, which was annoying as I could have sent it back. I have been sick with migraine and neck and back pain in less than a week of using this - it is as hard as a brick and terrible for anyone with slipped discs or the like. I can't wait until the 14 day trial is over to send it back as the pain is intolerable. Worst mattress ever. Also extremely hot.
Purchased in for $750.
Hi Lotty,
We're sorry to hear that you're finding the mattress too hard....
Read more The Ecosa mattress is built to be firm enough for great back support, also soft on your shoulders and hips. It allows the mattress to shape to your body and release pressure. It will soften over time with continued use. Please send us an email if you're still having issues with it so we can assist you accordingly.
It's as hard as a brick and has caused major pain. Thanks for your offer to address though. Hopefully I won't have the same after service problems others keep mentioning
The mattress is supposed to be softer on medium firmness and it’s still rock hard because I’ve had it for over 100 days but only slept on it for abit over 2 months they wont refund and take it back , very professional from this company
Purchased in at Ecosa for $800.
Hi Aaron,
Sorry to hear about this. We offer 100-nights to our customers to try the mattress and see if it will work for them. This gives them enough time to test the mattress and they're free to c...
Read moreontact us within this period if a return is needed. Unfortunately, if the mattress is outside of the trial period, we cannot process the return anymore. We have this policy in place so that our standard is the same for every customer. This ensures transparency, fairness, and equality for all customers and allows customers to know what to expect from us. It is expected that all customers read the terms prior to purchase as by making a purchase through any website it is a contract of sale and agreeance to the sites policies as well as the terms of service.
You don’t care because you don’t wanna lose money but you’d rather send a mattress softener for a discounted price.
You guys are ridiculous
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Bought mattress in their end of financial year sale. Got it a month later as i set a different delivery date (had to get rid of old one). Slept on it for about 2 weeks, hurting my shoulder and back - it's firm as heck. Tried soft setting, a mattress protector and all the other things they emailed me to try. Wanted to just refund it and get my money back to buy a proper mattress.
HOLY COW now thats when the pain began. I'm not sure what arrangement ECOSA has with the Salvos but they almost tried every conceivable possible thing to reject accept...
Read moreance of the mattress for a refund. There were literally 2 strands of hair on it and the driver refused it (got a picture). And the other time a "stain" due to me having to move it to the front of the house so the driver can grab it without knocking over everything in my house. FYI. I used 2 mattress protectors, bed sheets from Kmart, a mattress topper of my own and i had it plastic wrapped for the driver. The so called stain came off with a dry cloth cloth. They really try every possible method to not pick the damn thing up so they dont have to process a refund. There's about 3 weeks left before my 100 night trial ends (not sure if it starts from date of purchase or delivery). Maybe theyre trying to delay it so they can say it's pass the return period. TLDR: Avoid this mattress - they will do everything they can to not refund you. Will update for rest of refund process.Purchased in for $750.
Hi Louis,
We can only imagine how frustrating and inconvenient what happened was. This is something that we would not want anyone to experience. We appreciate your feedback....
Read more We don't resell returned mattresses and we donate them to charity to help less fortunate people. Because of this, we also need to make sure that all donated mattresses are clean and stain-free. We apologize if there has been a miscommunication with the people who are supposed to collect your mattress. We will definitely raise this with them and make sure that we prevent them from happening again. We apologize for the inconvenience. Can you please send us an email to support@ecosa.com.au so we can follow-up your refund?Questions & Answers
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Details
| Category | Mattresses |
|---|---|
| Price (RRP) | $999.00 |
| Type | Gel Memory Foam |
| Firmness | Extra Firm/Hard, Firm and Medium Firm |
| Size | Double |
| Country of Manufacture | China |
| Thickness | 25 cm |
| Manufacturer Warranty | 15 year(s) |
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Extra Information
Fantastic initial service, product and continued customer service!!!!
Extremely happy with it after 3 months or so!
Brilliant
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Update to my review. I have found the returns process with Ecosa to be easy, unlike others I have read about. The person handling my case (“Jess”) was helpful, and tolerant of my becoming a bit ters...
Read moree at one stage. The Salvation Army men collected the mattress this morning at 11am, and at 2.20pm I received notification that my full refund had been processed. Notification from both Ecosa, and Paypal. Now I’ll just have to wait until commbank sees fit to release the funds to me. Well done, Ecosa!