Ecosa Mattress Double

I replaced an old style mattress with an Ecosa Mattress in a box!
Mattress ordered one day and delivery the next day.
I also ordered pillows as well - they are really lovely - they took 2 weeks to arrive which was a bit disappointing?
Mattress was easy to manoeuvre and set up, I did it by myself.
Mattress plus 2 pillows cost under $1,000 - I'm really pleasantly surprised with the quality of the mattress ... I would not hesitate to recommend it.
The mattress is very supportive and has a coolness which seems to emanate from it which is nice.
I'm 57 with a bit of lower back and hip pain which has virtually disappeared since using the Ecosa Mattress.

I don’t think I have ever been so disappointed at having to return an item to the manufacturer. Essentially, I like the Ecosa. It was easy to organise onto the bed, it inflated to its normal size fairly quickly. There was minimal outgassing, and that was gone within a few hours. I’ve had several excellent sleeps on it, and I found it really supportive in the places that mattered to me. No sagging so far. Sounds good, right?

Two days ago, I pulled some nasturtiums out of the garden. Sadly I pulled a lot more. I do have a long history (55...

When attempting to put together the bed the inserts slacks did not align up I had a buy a grinder from bunnings to enure the put would fit together. Poor customer service, outsourced overseas to people who follow instructions and take no action. They did offer to send someone out but I choose to go to the hardware store and fix the issues myself. No consideration for this and absolute refusal to return prior to me going and fixing the issue. As a company that relies on social media, I'm surprised they care little about ensuring the customer is satisfied. Have no choice but to find other review sites and social media to help others sadly.