- Sign in
- Write a review
Ecosa Mattress Double
- Mattress · See All
I bought the Ecosa double mattress one year ago. I loved it until recently I have been getting back pain from using the bed on medium firmness every morning I wake up. I find that the places that I have slept on is a lot more softer than the other parts of the mattress. I can no longer sleep on this mattress. In order to rule out it is not an issue with the bed, I have slept on other mattresses and I do not have any issues. I contacted their support staff and they suggested to try out different firmness but which no luck I still get back pain. ...
Read moreI recontacted their staff, explained my situation but unfortunately the 15 year warranty does not cover this. I am very disappointed on this product the previous mattresses I have used at least lasted for 5 years before I get back pain.Purchased in for $800.
- Value for Money
- Customer Service
- Incentivised Review No
- Sleeping PositionBack
- Adjustment PeriodDays
- Pre-existing Neck / Back Issues No
- Caused Discomfort Yes
- Perceived Firmness Medium
- Firmness LayerMedium
If i could give 0 stars, i would! Ordered the single and double mattress and it wasn't comfortable. When trying to return after the 14 days, called 9 times and left several voicemails over the week and no response. Their phone number has now disappeared from their website. Dodgy and would never order from them again.
Purchased in for $1,000.
- Value for Money
- Customer Service
- Incentivised Review No
- Sleeping PositionSide
- Adjustment PeriodDays
- Pre-existing Neck / Back Issues No
- Caused Discomfort Yes
- Heat Retention No
- Sagging Yes
- Perceived Firmness Soft
- Firmness LayerMedium Firm
Hi Taha,
We sincerely apologise for the inconvenience. We are currently experiencing...
Read morehigh volume of enquiries due to the recent holiday and our customer support team is doing their best to answer all customers in a timely manner. To assist you further with this, please send an email to support@ecosa.com.au and add 'ATTN: Sandra' to the subject line so we could have this resolved as soon as possible. Once again, we are truly sorry for the inconvenience. -Ecosa Group
Cyrille from your support team has already gotten in touch with me and the Salvos are coming to collect the mattresses next week. We’ll see at the end of this process.
Hi Taha,
Thank you for your patience. We will do everything we can to make sure the return process is hassle-free. If you need further assistance, please send us an email and we'll attend to it as quickly as humanly possible....
Read more - Ecosa Group
Same day delivery and 3 options to choose firmness levels great it's been a month happy so far had to change the settings which took like 10 to 15 mins but it's all good
October 18th 2019 Update: Below average for price and no return process
I bought a double mattress and it was fine for a month afterwards it started having sagging issues and my wife with back problems so I arranged for the return the salvos cane and refused to park outside my apartment went without taking it o called to rearrange and the customer services kept on delaying ta...
Read morectics until it was 3 months and now I can't will probably throw it outside and forget my hard earned 800 i called texted and messaged them no use I went and bought another online mattress and also a box mattress 100% worth the money and the complete package why can't you guys do the same? Business is not a one hit wonder try telling this to your customer service guys never mind won't use again and won't recommend to anyonePurchased in at The CPAP Clinic Physical store for $800.
- Value for Money
- Customer Service
- Incentivised Review No
- Sleeping PositionSide
- Adjustment PeriodMonths
- Pre-existing Neck / Back Issues Yes
- Caused Discomfort Yes
- Heat Retention Yes
- Sagging Yes
- Perceived Firmness Medium
- Firmness LayerMedium Firm
Questions & Answers
Sorry, there are no questions about Ecosa Mattress Double but you can read 113 questions about Ecosa Mattress.
Get an answer from our members and Ecosa representatives
Details ·
| Category | Mattresses |
|---|---|
| Price (RRP) | $1,050.00 |
| Type | Gel Memory Foam |
| Firmness | Extra Firm/Hard, Firm and Medium Firm |
| Size | Double |
| Country of Manufacture | China |
| Thickness | 25 cm |
| Manufacturer Warranty | 15 year(s) |
Other Mattresses
Extra Information
Other Mattresses
The heaviest cloud in the world. Highly recommended.
Love going to bed now, go earlier, because it's so comfortable.
Best Mattress I've ever had.!!!
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Felix,
We are sorry to hear about your experience with the mattress. We have conveyed this information to the products team and they will conduct further research on the issue. We appreciate your feedback. ...
Read more Thanks, Ecosa