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Ecosa Mattress Double
I bought the Ecosa double mattress one year ago. I loved it until recently I have been getting back pain from using the bed on medium firmness every morning I wake up. I find that the places that I have slept on is a lot more softer than the other parts of the mattress. I can no longer sleep on this mattress. In order to rule out it is not an issue with the bed, I have slept on other mattresses and I do not have any issues. I contacted their support staff and they suggested to try out different firmness but which no luck I still get back pain. ...
Read moreI recontacted their staff, explained my situation but unfortunately the 15 year warranty does not cover this. I am very disappointed on this product the previous mattresses I have used at least lasted for 5 years before I get back pain.Purchased in January 2019 for $800.
The mattress is supposed to be softer on medium firmness and it’s still rock hard because I’ve had it for over 100 days but only slept on it for abit over 2 months they wont refund and take it back , very professional from this company
Purchased in July 2019 at Ecosa for $800.
Hi Aaron,
Sorry to hear about this. We offer 100-nights to our customers to try the mattress and see if it will work for them. This gives them enough time to test the mattress and they're free to c...
Read moreontact us within this period if a return is needed. Unfortunately, if the mattress is outside of the trial period, we cannot process the return anymore. We have this policy in place so that our standard is the same for every customer. This ensures transparency, fairness, and equality for all customers and allows customers to know what to expect from us. It is expected that all customers read the terms prior to purchase as by making a purchase through any website it is a contract of sale and agreeance to the sites policies as well as the terms of service.
You don’t care because you don’t wanna lose money but you’d rather send a mattress softener for a discounted price.
You guys are ridiculous
Questions & Answers
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Details
| Category | Mattresses |
|---|---|
| Price (RRP) | $999.00 |
| Type | Gel Memory Foam |
| Firmness | Extra Firm/Hard, Firm and Medium Firm |
| Size | Double |
| Country of Manufacture | China |
| Thickness | 25 cm |
| Manufacturer Warranty | 15 year(s) |
Other Mattresses
Extra Information
Over 2 years now and still going strong
A great mattress
Very happy, a nice upgrade from our old bed
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Hi Felix,
We are sorry to hear about your experience with the mattress. We have conveyed this information to the products team and they will conduct further research on the issue. We appreciate your feedback. ...
Read more Thanks, Ecosa