Worst customer service!
If i could give 0 stars, i would! Ordered the single and double mattress and it wasn't comfortable. When trying to return after the 14 days, called 9 times and left several voicemails over the week and no response. Their phone number has now disappeared from their website. Dodgy and would never order from them again.
Purchased in December 2019 for $1,000.
Like lying on a brick - excruciating pain
I have had health beds mattresses before, which have been perfect, and other memory foam and latex ones. I replaced this after ours got lost in shipping. It arrived with a slight fault (tuft sticking out) a few hours before a $50 reduction deal, which was annoying as I could have sent it back. I have been sick with migraine and neck and back pain in less than a week of using this - it is as hard as a brick and terrible for anyone with slipped discs or the like. I can't wait until the 14 day trial is over to send it back as the pain is intolerable. Worst mattress ever. Also extremely hot.
Purchased in October 2019 for $750.
Not so happy
The mattress is supposed to be softer on medium firmness and it’s still rock hard because I’ve had it for over 100 days but only slept on it for abit over 2 months they wont refund and take it back , very professional from this company
Purchased in July 2019 at Ecosa for $800.
HORRIBLE 100 DAY RETURN
Bought mattress in their end of financial year sale. Got it a month later as i set a different delivery date (had to get rid of old one). Slept on it for about 2 weeks, hurting my shoulder and back - it's firm as heck. Tried soft setting, a mattress protector and all the other things they emailed me to try. Wanted to just refund it and get my money back to buy a proper mattress.
HOLY COW now thats when the pain began. I'm not sure what arrangement ECOSA has with the Salvos but they almost tried every conceivable possible thing to reject accept...ance of the mattress for a refund. There were literally 2 strands of hair on it and the driver refused it (got a picture). And the other time a "stain" due to me having to move it to the front of the house so the driver can grab it without knocking over everything in my house. FYI. I used 2 mattress protectors, bed sheets from Kmart, a mattress topper of my own and i had it plastic wrapped for the driver. The so called stain came off with a dry cloth cloth. They really try every possible method to not pick the damn thing up so they dont have to process a refund. There's about 3 weeks left before my 100 night trial ends (not sure if it starts from date of purchase or delivery). Maybe theyre trying to delay it so they can say it's pass the return period. TLDR: Avoid this mattress - they will do everything they can to not refund you. Will update for rest of refund process.
Purchased in August 2019 for $750.
Find out how Ecosa Mattress Double compares to other Mattresses
Know better, choose better.
Good overall mattress
Same day delivery and 3 options to choose firmness levels great it's been a month happy so far had to change the settings which took like 10 to 15 mins but it's all good
October 18th 2019 Update: Below average for price and no return process
I bought a double mattress and it was fine for a month afterwards it started having sagging issues and my wife with back problems so I arranged for the return the salvos cane and refused to park outside my apartment went without taking it o called to rearrange and the customer services kept on delaying ta...ctics until it was 3 months and now I can't will probably throw it outside and forget my hard earned 800 i called texted and messaged them no use I went and bought another online mattress and also a box mattress 100% worth the money and the complete package why can't you guys do the same? Business is not a one hit wonder try telling this to your customer service guys never mind won't use again and won't recommend to anyone
Purchased in July 2019 at The CPAP Clinic Physical store for $800.
Questions & Answers
Sorry, there are no questions about Ecosa Mattress Double but you can read 112 questions about Ecosa Mattress.
Get an answer from our members and Ecosa representatives
|Type||Gel Memory Foam|
|Firmness||Extra Firm/Hard, Firm and Medium Firm|
|Country of Manufacture||China|
|Manufacturer Warranty||15 year(s)|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.