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Ecosa Mattress Long Single

Ecosa Mattress Long Single

4.0 from 4 reviews

100 day trial only applies to one mattress per household

We bought two long singles for split base super king adjustable bed. We bought the bed around the same time and we only had a king size mattress previously so we needed a set of two long singles, not just one.
We find the mattresses a bit too firm and started thinking of returning them, then we noticed this fine print on their website that refund only applies to one mattress per household if you want to return them. As this is not very obvious and there was no mention of it during ordering process, or even on our invoice, we were unaware of it.
Contacted customer service and explained our situation but they flatly refuse to accommodate.
This policy should be mentioned where ever they claim their '100 day trial' as this is misleading on its own. We should have gone to the competitor.

Purchased in May 2019.

Value for Money
Customer Service
Sleeping PositionBack
Adjustment PeriodI never got used to it!
Pre-existing Neck / Back Issues Yes
Discomfort Yes
Heat Retention Yes
Perceived FirmnessVery Hard
Firmness LayerMedium
1 comment
Hi Ross, We're sorry again if you're not satisfied with how your concern was handled. Our 1 return/exchange per household is stated on the website and can be found using this link https://www.ecosa.com.au/100night. This link is accessible on every page online and is readily available before purchase. We have this policy in place so that our standard is the same for every customer. This ensures transparency, fairness, and equality for all customers and allows customers to know what to expect from us. It is expected that all customers read the terms prior to purchase as by making a purchase through any website it is a contract of sale and agreeance to the sites policies as well as terms of service. Still, thank you for trying out Ecosa.

very comfortable mattress

Very comfy, all around pressure relief. Mattress feel cool to touch when you move at night.
Heavy weight hard to move on your own.
Unaware that a long single was wider then the standard single size therefor had to alter the whole bed.

Date PurchasedAug 2017

The best mattresses ever!

We were totally amazed at just how comfortable the new mattresses were with our new slat beds. We have had many different beds in our lifetime( both in our late 70's!) but these are certainly the ultimate.

February 10th 2018 Update: Still the best mattress ever

This has been the best mattress I have ever purchased. Sleep certainly come easily because it is firm but comfortable. Gone are the days of turning heavy mattresses, I just love it.

Date PurchasedJan 2017

Amazing

They are great. Easy to handle, very lightweight. Look forward to going to bed now. This was the second one I have purchased for my home. Have recommended them to all my friends.

June 6th 2017 Update: Sleep at last

Have been sleeping on our ecosa mattressfor a couple of months now. Could not imagine sleeping on any thing else. Having the best sleep for years. Be at value for money. M.B

Date PurchasedApr 2017

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Details

Long Single
Price (RRP) $849
Type Gel Memory Foam
FirmnessExtra Firm/Hard, Firm and Medium Firm
SizeLong Single
Thickness25 cm
Country of ManufactureChina
Manufacturer Warranty15 year(s)
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