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Terrible delivery: Not for apartment customers!
I live alone at an apartment and the couriers refuse to deliver the bed base to my unit - despite having direct lift access to my unit. I have bought from Ecosa previously with no issues in 2021 but this refusal from the couriers is very disappointing. Ecosa needs to get the courier company to deliver to the unit and stop using covid as an excuse as THEY WILL BE LOSING CUSTOMERS at this rate.
I live alone and it is humanly impossible to carry the solid wood bed base to my unit. As a result, I had the delivery sent back to depot and canceled my order.
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
- 4 reviews
- 1 like
- Verified
They make it really hard to return items
I spent over $1000 on new bedding (bamboo sheets). They came quickly and the packaging on the KS sets was lovely. The sheets feel amazing and look lovely and almost shiny, with a rich colour. The pillowcases are enormous and swamped my normal-sized pillow, leaving a large flap at the end that was empty. One of the pillowcases arrived with a bug in it which had spread some kind of webbing so I washed it straight away. I wasn't happy with how the pillowcase looked after washing - sort of dull and slightly mottled, like it had attracted all t...
Read morehe lint from the wash. I have other brand bamboo sheets and they don't so that after washing. So I decided to send the unopened sets back. What a rigmarole. So far I've had to exchange 4 emails with them and still don't have an address to send the sheets back to. The rep I have been emailing with is polite, but not forthcoming with any useful information. This is beyond frustrating. So many other companies have 'no questions asked' returns that are simple and easy to process and obtain your refund. This company is terrible to deal with, and the products aren't worth the money.- Product Quality
- Incentivised Review No
- Return Claim MadeYes
Hi Michelle,
Thank you for bringing this to our attention. ...
Read more I was able to see the related open ticket to your concern, and I sent you an email regarding this. Looking forward to your response. EcosaQuestions & Answers
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Other Bedding Shops
Great so far.. very comfortable compared to our old worn out mattress.
Best night sleep ever
Good value for money
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Hi Jen,
We truly understand where you are coming from....
Read more We will be escalating this matter to the courier's management so we can also come up with a process for situations such as this. We kindly request you to send us an email so we can update you directly. We'd be happy as well to compensate for your experience as this is not how we want you to remember Ecosa. Please send an email to michellejoyce@ecosa.com.au along with your order number. Looking forward to hearing from you. Ecosa