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EcoSmart Solar

EcoSmart Solar

1.0 from 9 reviews · View Statistics
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Reviews

1.0
9 reviews
5
(0)
4
(0)
3
(0)
2
(0)
1
(9)
  • Value for Money
    1.0 (2)
  • Product Quality
    1.0 (2)
  • Return Claim MadeYes (2) · No (0)
  • Customer Service
    1.0 (1)
  • Timeliness
    1.0 (2)
  • Job Satisfaction
    1.0 (1)
  • Rates and Fees
    1.0 (1)
  • Installation
    1.0 (1)
  • Warranty Claim MadeYes (3) · No (0)
  • Purchase Price$52,250.00
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Jannell S.
Jannell S.Central Queensland, QLD
  • 2 reviews

Have been caught good and proper with this crap

published

The black plastic ends on the tank have let go and insulation is starting to come out , unit is 7 years old , they will replace the unit but we have to pay $2100 to have it change over , very disappointing, steer clear of this crap product and don't get caught like we have with this rubbish .

  • Value for Money
  • Product Quality
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Steph
StephSouth East Queensland, QLD

Bunch of cowboys, not honest and deceiving.

published

Big promises but once it comes down to the facts they all hide from the managing director to the franchisee..

  • Value for Money
  • Product Quality
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Kelly
Kellygold coast
  • 2 reviews

Wont honour warrenty

published

We have a 10year warrenty including replacement and service to reinstall, the tank has faulted after 8 years and they have replaced the tank but refuse to reinstall,they have changed there policies many times and have no records of sales contracts from 8 years earlier. I have all of the documentation but they refuse to acknowlegde it. The earliest they have is 6 months after my contract started. They think it may have been current then. How could it, it was 6 months later.NOT GOOD ENOUGH

  • Incentivised Review No
  • Panel Purchased Ecosmart solar hot water
  • Warranty Claim MadeYes
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Mal
MalPortland
  • 4 reviews
  • 2 likes
  • Verified

DUX EcoSmart, do not buy it, fails about every 2 years with $1200 bill to change controller and or d

published

Original unit failed so many times in the first year Dux replaced it
Then 2 years later hot logic controller and diverter valve failed $1,200 so I paid.
Then another about 2 years later hot logic controller and diverter valves failed again so I have put a complaint through the consumer affairs and this is under consideration at the moment as Dux refused the warranty claim
....not very good customer service if the unit or parts only last 2 years... best to avoid DUX

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SA_CantConnect
SA_CantConnectMetropolitan Adelaide, SA
  • 3 reviews
  • 2 likes

Ecomart Solar Adelaide. What a joke. Bad installer. Beware!!!!

published
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Ecosmart solar hot water system nil customer service

published
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DawesvillePete
DawesvillePetePeel, WA
  • 13 reviews
  • 11 likes

Terrible customer service

published

I had an Ecosmart solar energy system installed.
From the start there were minor problems with arranging an install time, finally after many months it was installed. I signed up in June and installation was completed in February of the following year.
The inverter failed within the warranty period and when I contacted Ecosmart I was told they were only a "facilitator" and got the trades together. I would have to organise my own repairs.
I contacted the inverter manufacturer LATronics in QLD and they were more than helpful but told me they no longer dealt with Ecosmart.
I'm now looking at upgrading the system and 2 of my neighbours are putting new systems on. Ecosmart were not in the choices due to my previous dealings with them.

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mish1
mish1
  • 3 reviews
  • 1 like

False advertising and continual problems

published

I have had my Ecosmart system for just over two years. It was estimated I should save between $800 and $1000 per year switching from gas, but 6 weeks after installation I received a letter from my gas company suggesting I change to a solar hot water system due to the sudden increase in gas usage! Ever since it was installed, my gas usage has been higher than it ever was. Despite numerous complaints to the company, nothing has been done. It has also died twice - the first time when it was 15 months old. When I contacted Ecosmart, the response was "you bought it, so it's your problem now" and I have had to organise all repairs myself. The product and company are both terrible.

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PJS
PJSSydney, NSW
  • 3 reviews
  • 1 like

after sales service

published

I have lately been contacted by the company so there may be some help soon with my original complaint. At least they have taken serial numbers, invoices etc and my details

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Questions & Answers

Jeff
Jeffasked

Why does your site review EcoSmart Solar - which is a fsmall amily-owned business in Rockhampton Central Queensland - when all the reviews are for EcoSmart Hot Water owned by Dux hot water

No answers

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Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council MemberNo
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