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Ecostar Double Glazing

Ecostar Double Glazing

4.0 from 317 reviews · View Statistics
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Reviews

  • Customer Service
    1.3 (17)
  • Timeliness
    1.9 (16)
  • Job Satisfaction
    1.0 (8)
  • Rates and Fees
    1.0 (10)
  • Product Quality
    2.4 (9)
  • Return Claim MadeYes · No (19)
Previous
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Don’t want to know about problems

published

Great product until something goes wrong. Back doors jammed locked and they couldn’t send anyone out for three weeks. Had to engage emergency locksmith. Now for the third time in two years we have to engage an emergency locksmith. Not good enough after spending $34,000+.

Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationNo store visit. Home visit.
Sarah R.
Sarah R.Greater Melbourne (Inner), VIC

I couldn’t get past the hard sales tactics. Horrible!!!

published

After 2.5 hours of an aggressive sales pitch, I was made to sign a “I do not want the discount “ when I firmly said I would not be signing today. I can see that some people would be pressured to sign without doing their research. There ARE comparable products and better priced. Abysmal outdated sales practices. Off putting to say the least.

Customer Service
1/5
Timeliness
3/5
Rates and Fees
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationMelbourne

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0.0
(1,234)
Colby
ColbyGreater Melbourne (Outer), VIC
  • 3 reviews
  • 1 like

How many family emergency cancellations can be legit for a company of this size?

published

Been trying to arrange a quote for over 4 weeks. 2 hour appointment slots need to be made with all household members. Big time commitment which we have made twice now, only to get a call 30 minutes before our scheduled appointment to cancel due to family emergency. Twice. The second time we were quite annoyed and they said”its hard to arrange people for quotes” ummm that’s your job?
Waste of time!

Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Incentivised Review No
Return Claim MadeNo
No Other S.
No Other S.Greater Melbourne (Outer), VIC

This is a scam, stay away !!!!

published

Called the 1300 number on the website and the girl on the other side was mentioning double glassing over and over as if they are the only company providing double glassing these days. Fast-forward 5 min after asking my requirements for the quote they needed 2 hours for someone to come and do the quote and want the whole family to be available to give me a quote for a single bi-folding door. When ask why they need both me and my partner available for this she was like we want both of you to make the decision. When i mentioned that we both want the same colours as other windows and doors and a bi-folding door for the space she said they can't do it and hung up on me. Don't fall for this tactics of trying to force sell.

Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
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Al!
Al!Greater Melbourne (Inner), VIC

Hard Sell reeks of scam.

published

I have not been that uncomfortable in a long time. The quote went on & on with promises galore IF I signed a contract on the spot. Who the hell does that?? 2.5 hours to see the back of the person who came into my home & took me for somebody who could be persuaded to jump into a contract. This is no way to do business & put me right off. NO SALE!! NO STARS.

Timeliness
1/5
Incentivised Review No
Return Claim MadeNo
J.M
J.MCoburg, VIC
  • 29 reviews
  • 21 likes
  • Verified

Joke of a company

published
Customer Service
3/5
Timeliness
5/5
Incentivised Review No
Return Claim MadeNo
Mmminx
Mmminx
  • 2 reviews
  • 2 likes

Stay away- this is a scam

published

The sales person does a sales pitch for 2 hours and will not leave your house without theatrics (I need to call my manager etc!)- the door and window samples are awful and the prices are easily 40% above market price.

Customer Service
1/5
Timeliness
1/5
Incentivised Review No
Return Claim MadeNo
Cass
CassVictoria

Strange and uncomfortable quote experience

published

Very bizarre experience when the Ecostar salesperson came to my home for a measure and quote. I genuinely went into the appointment interested in their product but after I told the salesperson I was happy to forgo the ‘single visit discount’ and would not be signing up on the spot, they became very pushy, refused to take no for an answer, and I had to lock myself in my study while he performed all sorts of calling ‘his boss’ theatrics until eventually he got the message and left. I have never felt so uncomfortable in my own home and however good their product is, their bizarre hard-sell tactics mean I certainly not buy from them

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo

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(1,234)
Rob
RobGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 9 likes

WOW!!! WHAT THE HELL WAS THAT???

published
Customer Service
1/5
Timeliness
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationMelbourne
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no service

published

We ordered our windows 8 months ago. still no delivery and what is more disappointing is that we have had no communications with Eco star at all. Poor.
Very poor. We paid the deposit and nothing more has eventuated.

Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
Store Locationmelbourne
Neil
NeilGreater Melbourne (Inner), VIC

Great at first then the product fails and they disappear

published
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationVictoria

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0.0
(1,234)

Fake 5 star reviews, avoid at all costs

published
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationChirnside Park
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Sam
SamGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 7 likes

they live in another world

published

dont know which world they live in
they ask me if i have family/partner? i told them them that my my family lives overseas and visit me sometime,
ecostar says even your family do not live but still u need to bring them here when we come for measurements and quote
unbelievable that it can happen in Australia

when i ask why its so important they answer its company policy (didn't tell what logic/reason behing even i asked)

Customer Service
1/5
Timeliness
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationMelbourne

Nice product but not as effective as promised and poor follow up

published

We had five windows and our front door replaced by Ecostar last year. We live on a busy main road and were purely after noise reduction. The noise reduction is much less than expected. I have spoken to Ecostar several times and they have promised to send out someone to follow it up. Instead they sent a salesman who then said he'd organise someone to follow it up. I haven't heard from them.

The follow up to this post was someone in their office telling me the problem is not their product - it's my walls and roof. Their product is 'tested'. There must be a problem with the insulation in my walls and roof. I wish they'd asked me to check that before I spent a fortune on windows.

Customer Service
1/5
Timeliness
3/5
Job Satisfaction
1/5
Rates and Fees
1/5
Incentivised Review No
Return Claim MadeNo
C Green
C GreenGreater Melbourne (Metropolitan), VIC
  • Verified

Expensive windows with terrible customer service.

published

Not sure where to start with these guys.. Windows are super expensive! The quotation lasts a couple of hours which seems fine, then the sales pitch comes. $70k to replace all windows in our 3 bedroom home.
Stupidly we went with ecostar for our windows in our new extension.
We found them difficult to deal with and were not happy at all with the finish of the windows. They look cheap and tacky, especially given we spent $18k on seven windows.
The installers smashed one of our doors onsite and we were told by ecostar that if we bought the rest of the $70k worth of windows through them theyd give us $500 off toward them.
Avoid these guys!!

Customer Service
1/5
Timeliness
2/5
Job Satisfaction
1/5
Rates and Fees
1/5
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationDandenong
Ecostar Double Glazing
Mitch H.Ecostar Double Glazing

Questions & Answers

Phillip
Phillipasked

What is the BAL rating of your double glaze windows?

2 answers
Gunny
Gunny

Hi Philip , As we live in the middle of a suburb that has never seen a bush fire , l considered the BAL as not applicable, You could contact Ecostar directly to acertain your individual requirements.

Ecostar Double Glazing
Mike CEcostar Double Glazing

Hi Phillip
We are fully tested and compliant to BAL 40. We also comply to BAL FZ as long as external BAL FZ steel shutters are fitted.
Any more info, please call 1300 ECOSTAR
Kind regards
The Ecostar Team

Peter
Peterasked

I am only interested in noise reduction as I live on a busy road. Could you provide the RW rating of your various products?

Thanks.

1 answer
Ecostar Double Glazing
Mike CEcostar Double Glazing

Sorry Peter, we missed this question. Our standard double glazed glass unit will eliminate 80% of external noise. If acoustic glass is used in the unit, them almost 100%.
Kind regards
The Ecostar Team

Bernard
Bernardasked

How much does a standard room window cost?

3 answers
John Reynolds
John Reynolds

Ni Idea Bernard. I didn't buy the windows.

Ecostar Double Glazing
Mike CEcostar Double Glazing

Hi Bernard
There are no standard room windows. All Ecostar double glazed windows are individually made to measure for maximum thermal efficiency and noise reduction. The price for the window depends on your choice of design, opening option, double glazed unit spec, colour and much more. That is why we offer free quotations in the comfort of your own home. When you have made your choices, we will leave you with an itemised quotation there and then. To arrange a free quote, call 1300 ECOSTAR.

Jennimac
Jennimac

2 windows 2.4m wide each - $17,000 - after sales discounts ringing boss etc $8,900

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