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Don’t want to know about problems
Great product until something goes wrong. Back doors jammed locked and they couldn’t send anyone out for three weeks. Had to engage emergency locksmith. Now for the third time in two years we have to engage an emergency locksmith. Not good enough after spending $34,000+.
I couldn’t get past the hard sales tactics. Horrible!!!
After 2.5 hours of an aggressive sales pitch, I was made to sign a “I do not want the discount “ when I firmly said I would not be signing today. I can see that some people would be pressured to sign without doing their research. There ARE comparable products and better priced. Abysmal outdated sales practices. Off putting to say the least.
How many family emergency cancellations can be legit for a company of this size?
Been trying to arrange a quote for over 4 weeks. 2 hour appointment slots need to be made with all household members. Big time commitment which we have made twice now, only to get a call 30 minutes before our scheduled appointment to cancel due to family emergency. Twice. The second time we were quite annoyed and they said”its hard to arrange people for quotes” ummm that’s your job?
Waste of time!
This is a scam, stay away !!!!
Called the 1300 number on the website and the girl on the other side was mentioning double glassing over and over as if they are the only company providing double glassing these days. Fast-forward 5 min after asking my requirements for the quote they needed 2 hours for someone to come and do the quote and want the whole family to be available to give me a quote for a single bi-folding door. When ask why they need both me and my partner available for this she was like we want both of you to make the decision. When i mentioned that we both want the same colours as other windows and doors and a bi-folding door for the space she said they can't do it and hung up on me. Don't fall for this tactics of trying to force sell.
Hard Sell reeks of scam.
I have not been that uncomfortable in a long time. The quote went on & on with promises galore IF I signed a contract on the spot. Who the hell does that?? 2.5 hours to see the back of the person who came into my home & took me for somebody who could be persuaded to jump into a contract. This is no way to do business & put me right off. NO SALE!! NO STARS.
Joke of a company
On 2 separate occasions I have contacted ecostar for a quote to replace 5x awning windows. You immediately get a sales person call to schedule a measure & quote, then ask about 10 sales qualifying questions. Then 1 day before the measure & quote you get another call asking the same questions. What they are doing is qualifying whether you are likely to purchase or not. If they feel you will not buy or are collecting multiple quotes, a few hours before the appointment time you get a call saying the guy is sick and cannot attend. As per some ...other reviews, the appointment is simply a 2hr sales pitch, pressuring you to buy. You'll hear statements like, uPVC is designed for 80-90 years in the Australian environment, but its never been tested as it hasn't been in the country for more than 10-15 years and the warranty is only 10 years! This is a despicable & unethical practice, which I will be reporting to the relevant body.
Stay away- this is a scam
The sales person does a sales pitch for 2 hours and will not leave your house without theatrics (I need to call my manager etc!)- the door and window samples are awful and the prices are easily 40% above market price.
Expensive, variable installation quality and repeated call backs for repair
The quote process with hard sell and sexist questions are true - as per other reviews. But I succumbed to these expensive windows, which I had installed over three separate installations. The first order and deposit made in January 2020, was for four windows (you get a bigger 'discount' if you order four). However when the guys came to install them in April, there were only three windows. Apparently the surveyor had neglected to order one of them. I was required to complete the payment for all four windows on the day, even though one had not ev...en started manufacture. I was given a discount in order to complete the payment. I then had another 20 weeks to wait for the fourth window, holding up other work on my renovation. A second installer came to install the window when it finally arrived. These two installations appeared to be reasonably well done and insulated except caulking was not done above the kitchen window. At the time of ordering the replacement fourth window, I ordered six additional windows and a laundry window and door. The installation of these was exceptionally poor. I asked for the lower architrave to be left off as with previous installations (as I will install it after the floating floors are installed), however after these windows were installed in October 2020 the house was freezing! The insulation around the windows was terrible, with gaps between the windows and bearers (pictured). In one window daylight was visible though the insulation (pictured). Trim had been removed from the outside between the window and eaves, the trim was broken and a gap left between the installed window and eaves. When I complained to a manager about the quality of the insulation he said that they don't insulate to the bearers! My house has foil insulation and I have had insulation pumped into the walls and installed underfloor. Given the window size of replacement windows is reduced so they can fit them in easily, without proper and full insulation around the window, the only insulation around the window is the architraves, which is insufficient as a form of insulation or noise reduction - very poor indeed given what I paid for and what is advertised as high quality noise and thermal insulation! A repair man came to improve the expanding foam installed, but I ended up completing the job after he left with more expanding foam and insulation. Three days after installation, the laundry door would not lock, so the house was unsecure. I called for a repair, which was not able to be offered for three days, leaving me feel quite vulnerable during that time. The repair man took the door apart and it locked after that. A couple of weeks later on the Monday afternoon before Melbourne Cup, the same thing happened again. I called, but the office had gone home early, so again it was another three days before someone could come and fix the door so it would lock. This time lots of 'spare parts' were removed. At the same time one of the windows was jamming on closing - within month of installation - and it was fixed, but still hits the side of the window on closing. The door has worked for five months now, but I've been very nervous about it happening again. I have since had a security screen installed with the sister company - the only company that you can use to keep your warranty. And of course this comes at a premium price! Do your research - get other quotes before you call this company, knowing it will be expensive, with hard, sexist sell, time consuming, a long delivery time with the risk of poor installation and the need for repair calls. They have a full time employee who goes around doing repairs - but don't dare mention that you expected better for the money you paid, as apparently he tires of hearing it everyday day!
Great but expensive product with archaic sales process and very poor customer service
We have now purchased windows from Ecostar in 3 lots over the past 4 years. The windows do what they say and what we needed, reducing heat gain or loss and reducing sound intrusion into the house. I was only home for the installation the 3rd time (now working from home). The technicians undertaking the installation appear competent and fairly tidy about their clean-up inside the house, although a bit rough about where they set-up their drop saw for trimming timber, leaving sawdust through the garden.
I have been constantly disappointed with...the archaic high pressure sales tactics and long-winded discussion that HAD to occur for each sale in our house. They insist you must have their salesperson in your home for 1-2 hours. The salesperson takes some measurements and puts together a quote, but spends a lot of needless time talking about the company and the manufacturing process. The Salesperson puts the quote together and then tells you about discounts available, including an extra one which is only available for you if you sign-up tonight. My initial reaction the first time was to tell him to go jump, but my partner wanted to proceed, so we did. These same high pressure tactics and waste of time in your house were still required for subsequent orders (of course, once we had some of their windows, we needed to go with them again to ensure the windows all look the same). In the 21st century, we should be beyond inflated prices that are specifically designed to allow for discounts. The other area of complete failure for this company is customer service. There is almost none. Their office can't provide information when you ask for it and are very poor at returning calls or emails. Once the windows are ready to go they are very pushy to get them installed just as quickly as possible, but up to that point it can be very hard obtaining any updates. As someone who has worked in customer service for 20+ years I just cannot fathom how such a company can survive with such an uncaring attitude towards their customers. Shop around and I'm sure you can find a better solution of equal quality for less cost and far less issues
Strange and uncomfortable quote experience
Very bizarre experience when the Ecostar salesperson came to my home for a measure and quote. I genuinely went into the appointment interested in their product but after I told the salesperson I was happy to forgo the ‘single visit discount’ and would not be signing up on the spot, they became very pushy, refused to take no for an answer, and I had to lock myself in my study while he performed all sorts of calling ‘his boss’ theatrics until eventually he got the message and left. I have never felt so uncomfortable in my own home and however good their product is, their bizarre hard-sell tactics mean I certainly not buy from them
WOW!!! WHAT THE HELL WAS THAT???
We're getting quotes to replace a few windows at our house. The general process is someone comes over, has a quick chat, takes some measurements, and then leaves and sends a quote within a few days. Works well.
Not with these guys!!! It was actually like a comedy show from the moment I first called after hearing their as on the radio.
The first step is totalk to someone on the phone who makes an appointment and tells you that you'll need 2 hours for the sales person to spend with you. I said I didn't have 2 hours and suggested we should ded...icate about 30 minutes. They said we should be ok. Well, it wasn't ok. After we'd sat with the sales guy for about 15 minutes and felt like we weren't moving terribly quickly, we politely suggested we speed things up and thataybe we could get to the measuring bit as we only has about another 30 minutes to spare. That's when the pantomime really kicked up a gear. "ohh no, there's no way we can do this in 30 minutes. I won't be able to tell you everything about our company and our manufacturing process". We told him that frankly we didn't care about the company and the manufacturing process, we just wanted a measure and quote.
We ordered our windows 8 months ago. still no delivery and what is more disappointing is that we have had no communications with Eco star at all. Poor.
Very poor. We paid the deposit and nothing more has eventuated.
Great at first then the product fails and they disappear
These guys and products are absolutely great, for the first year or so, after that you notice lots of things happening like as soon as the temperature rises about 25 degrees the door starts warping the higher the temp gets the worse it warps, to the point we start using the rear door so as not to have to force the door open and closed, (they have come out and adjusted it, several times, but as soon as the weather changes it’s the same old problem!
We also loved our window for the first year or so, until we noticed the sound coming through again...
Fake 5 star reviews, avoid at all costs
Company is very obviously writing their own reviews (have a look at the very low number of reviews and the suspiciously good “customer” knowledge of things like acoustic and energy properties). Sales tactics from the late 80s, feels like we were attending a presentation to buy timeshare. Product looks ok but at twice the price of competitors. Salesman called “his boss” multiple times when I told him it was time to go. Wasted almost 3 hours of our time (for one living area for indicative costing when he told us “it would take very long”) going t...hrough company history, production methods, installation process in a very theatrical way, probably to motivate the ridiculously high cost. Still didn’t even end up with a quote since they don’t email them! “It’s just the way we do things”, so frustrating. Also, and here’s the best part, they don’t continue with the “quote show” unless both the husband and wife (or whatever your partner arrangement is, although I doubt they would deal with anyone that isn’t “traditional” in the 1950’s sense of the word). At least we have a funny story to tell our friends. Avoid at all costs unless you have 3 hours spare for a good laugh, but have your favourite tipple handy to pass by the hours. Obviously didn’t go ahead with this company and nor should you.
they live in another world
dont know which world they live in
they ask me if i have family/partner? i told them them that my my family lives overseas and visit me sometime,
ecostar says even your family do not live but still u need to bring them here when we come for measurements and quote
unbelievable that it can happen in Australia
when i ask why its so important they answer its company policy (didn't tell what logic/reason behing even i asked)
Questions & Answers
What is the BAL rating of your double glaze windows?
Hi Philip , As we live in the middle of a suburb that has never seen a bush fire , l considered the BAL as not applicable, You could contact Ecostar directly to acertain your individual requirements.
We are fully tested and compliant to BAL 40. We also comply to BAL FZ as long as external BAL FZ steel shutters are fitted.
Any more info, please call 1300 ECOSTAR
The Ecostar Team
I am only interested in noise reduction as I live on a busy road. Could you provide the RW rating of your various products?
Sorry Peter, we missed this question. Our standard double glazed glass unit will eliminate 80% of external noise. If acoustic glass is used in the unit, them almost 100%.
The Ecostar Team
How much does a standard room window cost?
Ni Idea Bernard. I didn't buy the windows.
There are no standard room windows. All Ecostar double glazed windows are individually made to measure for maximum thermal efficiency and noise reduction. The price for the window depends on your choice of design, opening option, double glazed unit spec, colour and much more. That is why we offer free quotations in the comfort of your own home. When you have made your choices, we will leave you with an itemised quotation there and then. To arrange a free quote, call 1300 ECOSTAR.
2 windows 2.4m wide each - $17,000 - after sales discounts ringing boss etc $8,900
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