Ecostar Double Glazing

I had an appointment to measure for a front entrance. When they arrived they informed me it was going to take 2 hours. I explained I didn't want a huge sales pitch, so the Rep rang his boss and explained that I just wanted a quote. His boss said see how you go. The Rep then tried again to go through his sales pitch. So then then asked him to leave, he then rang his office and the person on the other end tried the pitch with me and I explained that I just wanted a quote and if they can't do this for me they could leave, they then said fine and left.

Great product until something goes wrong. Back doors jammed locked and they couldn’t send anyone out for three weeks. Had to engage emergency locksmith. Now for the third time in two years we have to engage an emergency locksmith. Not good enough after spending $34,000+.

All of us in the house are now happy that we have chosen professional company which respected their warranty obligations!

House is noticeably warmer in winter and much more cooler in the extra hot 40+ degrees days.

No wind goes any more through the house and noice reduction is exceptional!

After 2.5 hours of an aggressive sales pitch, I was made to sign a “I do not want the discount “ when I firmly said I would not be signing today. I can see that some people would be pressured to sign without doing their research. There ARE comparable products and better priced. Abysmal outdated sales practices. Off putting to say the least.

Been trying to arrange a quote for over 4 weeks. 2 hour appointment slots need to be made with all household members. Big time commitment which we have made twice now, only to get a call 30 minutes before our scheduled appointment to cancel due to family emergency. Twice. The second time we were quite annoyed and they said”its hard to arrange people for quotes” ummm that’s your job?
Waste of time!

Called the 1300 number on the website and the girl on the other side was mentioning double glassing over and over as if they are the only company providing double glassing these days. Fast-forward 5 min after asking my requirements for the quote they needed 2 hours for someone to come and do the quote and want the whole family to be available to give me a quote for a single bi-folding door. When ask why they need both me and my partner available for this she was like we want both of you to make the decision. When i mentioned that we both want the same colours as other windows and doors and a bi-folding door for the space she said they can't do it and hung up on me. Don't fall for this tactics of trying to force sell.

We purchased our windows from Ecostar approximately five years ago. We wanted to improve thermal efficiency. The installation was seamless. It took 2 days to install 7 windows and doors. It was a pleasure to have the installers. They were very decent guys. Our gas bills are lower. It does a very good of keeping the heat in, in winter. There is very little temperature change throughout the house. Another bonus is that the glass is self cleaning. Security is good. Another thing I like is with the old metal frame windows, they were not the...

I have not been that uncomfortable in a long time. The quote went on & on with promises galore IF I signed a contract on the spot. Who the hell does that?? 2.5 hours to see the back of the person who came into my home & took me for somebody who could be persuaded to jump into a contract. This is no way to do business & put me right off. NO SALE!! NO STARS.

On 2 separate occasions I have contacted ecostar for a quote to replace 5x awning windows. You immediately get a sales person call to schedule a measure & quote, then ask about 10 sales qualifying questions. Then 1 day before the measure & quote you get another call asking the same questions. What they are doing is qualifying whether you are likely to purchase or not. If they feel you will not buy or are collecting multiple quotes, a few hours before the appointment time you get a call saying the guy is sick and cannot attend. As per some ...

Ecostar has been great. Installation really good and efficient. Since then no problems with locking mechanisms or anything. There is a difference with sound coming through compared with where we have the windows and where we don't. Where we have the Ecostar windows we have a busy road and noisy neighbor and we don't hear much any more, but where we havn't done it we tend to hear more noise especially when it's windy. 70-80% noise reduction is what we've found. We ordered back in 2016 about 10 windows and doors. Before we had the windows done o...

I had to replace a timber 3 m x 2.1 m timber sliding door to the patio. My plan is to replace windows with double-glazing as they become old and rotten for reasons of thermal efficiency as climate change closes in on us. I chose Ecostar because the PVC frame meant no more painting (yay!) and the window is manufactured in the UK which has a lot of expertise in double-glazing. Ecostar’s quoting process is somewhat bizarre and takes about 2 hours plus more if you decide to go ahead, so be patient! Feel free to bargain. They instruct you in all the...

The sales person does a sales pitch for 2 hours and will not leave your house without theatrics (I need to call my manager etc!)- the door and window samples are awful and the prices are easily 40% above market price.

Very bizarre experience when the Ecostar salesperson came to my home for a measure and quote. I genuinely went into the appointment interested in their product but after I told the salesperson I was happy to forgo the ‘single visit discount’ and would not be signing up on the spot, they became very pushy, refused to take no for an answer, and I had to lock myself in my study while he performed all sorts of calling ‘his boss’ theatrics until eventually he got the message and left. I have never felt so uncomfortable in my own home and however good their product is, their bizarre hard-sell tactics mean I certainly not buy from them

We're getting quotes to replace a few windows at our house. The general process is someone comes over, has a quick chat, takes some measurements, and then leaves and sends a quote within a few days. Works well.

Not with these guys!!! It was actually like a comedy show from the moment I first called after hearing their as on the radio.

The first step is totalk to someone on the phone who makes an appointment and tells you that you'll need 2 hours for the sales person to spend with you. I said I didn't have 2 hours and suggested we should ded...

We ordered our windows 8 months ago. still no delivery and what is more disappointing is that we have had no communications with Eco star at all. Poor.
Very poor. We paid the deposit and nothing more has eventuated.