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Great at first then the product fails and they disappear
These guys and products are absolutely great, for the first year or so, after that you notice lots of things happening like as soon as the temperature rises about 25 degrees the door starts warping the higher the temp gets the worse it warps, to the point we start using the rear door so as not to have to force the door open and closed, (they have come out and adjusted it, several times, but as soon as the weather changes it’s the same old problem!
We also loved our window for the first year or so, until we noticed the sound coming through again...
Well worth the money
We wanted sound proofing and thermal improvement. We had a quote from Nu Eco, Trend Windows and Ecostar. We chose Ecostar because we liked their choice of windows and we had seen them in Dubrovnik, Croatia. We ordered 5 windows from Ecostar about 5 years ago. The noise reduction has been good. You don't have to talk over people. Can sleep well now. Our house is about 20 metres from Chandler Highway. The noise has reduced by 80%. We like there is no sanding or painting. A lot of our neighbors need to replace their old timber windows. Not us. Security has been an added bonus. Since we ordered, two of our neighbors have ordered Ecostar windows. Mel in the office is very accomadating. Thermal it has improved.
Money well spent
One great thing is that we live on a busy road. The busiest road in the area. The road has been resurfaced at night time and our neighbors have not been able to sleep due to the noise, we haven't been affected and have been able to sleep. Our daughter Jo was previously bothered by people walking by going to McDonalds talking and now she doesn't hear it any more. The noise has reduced in a huge way. More than a 50% reduction.
The comfort level has been great. We use now less electricity. Brick home and with double glazing our home is now ...very efficient. We don't use as much air conditioning as we did before. Not to hot, not to cold. We save on electricity, gas and bills because of the double glaze. I love how it looks. The material is great. Our friends say it looks good. We like the lack of maintence. Good tradesmen. Took away the old window. We ordered four windows from Jared in late 2019. Two bedrooms and the living room. Service from the office good. They follow up and email. Previously our architraves were kd, and we would like the same again. I have been a builder for decades in Australia. The quality windows make a difference. Reduce noise. Save electricity.
If you can afford it, I believe it is a good idea.
Good quality product. Consultant did a good job.
Better than the common or popular product in the market. If you can afford it, I believe it is a good idea
Been happy with the installation and the product
We had 60s aluminum windows and the cold came through.
The energy side of them has been excellent. It has transformed the thermal efficiency of this house.
If we have the heating going, now it is too hot, where with the previous windows it wasn't enough.
It has reduced the noise from the logging trucks.
We ordered 6 windows from Jared in 2017. We found out about ecostar from a google search.
Fake 5 star reviews, avoid at all costs
Company is very obviously writing their own reviews (have a look at the very low number of reviews and the suspiciously good “customer” knowledge of things like acoustic and energy properties). Sales tactics from the late 80s, feels like we were attending a presentation to buy timeshare. Product looks ok but at twice the price of competitors. Salesman called “his boss” multiple times when I told him it was time to go. Wasted almost 3 hours of our time (for one living area for indicative costing when he told us “it would take very long”) going t...hrough company history, production methods, installation process in a very theatrical way, probably to motivate the ridiculously high cost. Still didn’t even end up with a quote since they don’t email them! “It’s just the way we do things”, so frustrating. Also, and here’s the best part, they don’t continue with the “quote show” unless both the husband and wife (or whatever your partner arrangement is, although I doubt they would deal with anyone that isn’t “traditional” in the 1950’s sense of the word). At least we have a funny story to tell our friends. Avoid at all costs unless you have 3 hours spare for a good laugh, but have your favourite tipple handy to pass by the hours. Obviously didn’t go ahead with this company and nor should you.
Installation was good.
The noise reduction has been good.
We ordered 3 windows from Jared in 2019.
Overall happy. Today we are looking at getting another window.
Good things are not cheap, cheap things are not good.
We ordered a back sliding door from Ecostar 5 years ago. The previous back door was getting unsightly.
We are very happy with our back door. Our friends who came to visit were very impressed.
The installers were good. There were two. They did a good job.
We wanted to do the rest of the house earlier, but COVID locked us in.
Tickets the boxes on all fronts.
I ordered two walls of window in the bedroom, 3 upstairs windows in the lounge and a little narrow window in the walk in wardrobe from Jared. I ordered in February 2020.
I was after heat reduction. The previous windows you could fry an egg on. There was no way that air conditioning could cope with it.
I wanted to reduce noise in the bedroom and not be bothered by external noise. The old windows were starting to rot.
Can't fault the installation. The installers were funny and humorous. There were three of them here for 2 days. I kept the...m fed with chips and cups of tea. The bloke from Liverpool did a great impression of a Scottish accent. The windows have reduced the temperature in my room by about 8-10 degrees. Previously you would walk in and it would be yuk, and now on a hot day it is alright. My friend commented about how they keep the heat in nicely in winter.
A good investment
We ordered 3 sliding doors and four windows from Jared in 2017. We heard about Ecostar from off the internet.
We wanted to reduce heat build up inside and prevent heat loss in winter and also to improve security.
It is vastly better thermally. It is cooler in summer and warmer in winter. We use the air conditioner a lot less now. We use it 70% less over summer than we did previously.
It is warmer in winter. Stayed warmer overnight without the heater on.
The sound proofing qualities are good. Previously we would hear people walking by, road noise, construction noise and now we don't hear any of that.
Good Quality, but not cheap.
Windows are high quality. We like that they do not need to be maintained. The windows coming in from England we like, but not how long it takes to arrive. The quote from Jared was very good. Very kind person.
they live in another world
dont know which world they live in
they ask me if i have family/partner? i told them them that my my family lives overseas and visit me sometime,
ecostar says even your family do not live but still u need to bring them here when we come for measurements and quote
unbelievable that it can happen in Australia
when i ask why its so important they answer its company policy (didn't tell what logic/reason behing even i asked)
Best investment for comfortable living
Installed our windows in November 2018 and over the past two years have seen a marked improvement in both the comfort in living at home as well as a reduction in gas and electricity usage. The windows have also improved the aesthetics of our house and increased the natural lighting. We live on a busy road with a bus stop directly out the front and rarely notice the traffic noise now.
The installation process and the follow up service calls were simple and efficient. The staff at EcoStar are always friendly and helpful.
Can recommend highly.
Quoted $17k for a front door. Fabulous.so happy with that. Best to invest in one door than an entire bathroom Reno. Obviously. And yes. I’m from Mars
We first ordered the front of the house, the living room and the main office. Four at the front and the master bedroom.
We are really concerned with safety and security. We don't want people to see thin standard aluminum windows on our house. They are the cheapest ones that typical builders use.
In 2018 we order the dining room, parents room, living room and the master bedroom from Jared.
I like how beautiful they look. It's the most important thing for the house.
Happy with the product and the service
We ordered from Jared in August 2019. 2 windows, a laundry door and laundry window. We had leaking windows. There was water coming in through our old windows.
Since the new Ecostar windows have gone in, no leaking at all. Perfect.
We like there is less noise. No wind noise.
No condensation at all in the bedrooms. There was before.
Amazing Product -Amazing Service
Our favorite thing is the design. The security is great. I like how it is completely sealed so you don't hear any wind.
The service from Jared was amazing.
We are happy to advertise for Ecostar. Mitch over the phone was wonderful to deal with.
Great product. You get what you pay for.
Nice product but not as effective as promised and poor follow up
We had five windows and our front door replaced by Ecostar last year. We live on a busy main road and were purely after noise reduction. The noise reduction is much less than expected. I have spoken to Ecostar several times and they have promised to send out someone to follow it up. Instead they sent a salesman who then said he'd organise someone to follow it up. I haven't heard from them.
The follow up to this post was someone in their office telling me the problem is not their product - it's my walls and roof. Their product is 'tested'. There must be a problem with the insulation in my walls and roof. I wish they'd asked me to check that before I spent a fortune on windows.
Double glazed windows
The staff were fantastic! Clear communcation was used throughout the process including the wait time. They liased well with the family and when the product was in the store room, it took 2 staff members and 1 day to install the mammoth window that we needed to replace. They even came out to our property to adjust the windows the day before Christmas Eve. The windows have truly made a difference in our heating and cooling and everyone in the house is thoroughly happy with them.
The reviewer stated that an incentive was offered for this review
Placed our order on 26 October. Still waiting. Communication from the company is not great - we have now made monthly calls for the last 3 months. I hope they are everything they promised.
Exceeded all expectations - Freaking Amazing
We like the reduced noise level. It has controlled the heat in the lounge room. That room doesn't get as hot. The way the windows open it now cools down fast. Faster than it used too.
People love the retractable flyscreens.
We ordered 3 windows and a door from Jared in April 2018. Two years ago. They were installed in August 2018.
We had two installers. The job they did was real good.
Cooler in summer. No noise from the the street any more.
Great Product. Looks good.
We first ordered in Feb 2015. 5 windows up stairs.
We then placed our second order from Jared in 2017. 9 windows all upstairs.
I like the style and the look. Functionally they have been good. Thermally it has been better.
It cuts down the noise. Product is very good.
Today we are ordering another 9 items.
Met all our expectations for improving our house
We looked at double glazing to improve thermal efficiency and noise reduction. We have used less heating and cooling since the windows have gone in.
We are positive around the investment we have made.
We ordered 5 windows and a door from Jared in 2019 and they were installed in February 2020. The installers were very good, very competent. Turned up on time. They had a good camaraderie among them. There was 4 installers.
Dealings with the office have been fine. Billing was straight forward. Everything went through.
Thermally it was r...educed the temperature in the house on hot days significantly. It is not letting the hot air through. Draft proof has been much better. Literally the old windows glass used to rattle. Noise greatly reduced.
Good looking product that works well
Ecostar were professional when they came out. Tradesmen were really nice. Easy to deal with.
We had two quotes. One from Nu-Eco and one from Ecostar. Chose Ecostar.
We had old hardwood windows. They had bowed. Sitting at night with the windows shut you would see the curtains blowing. Missus was cold at night in the bedroom.
Now there is no drafts and its fine. Definately keeps the cold out. Curtains don't move any more. Works with the heat. We ordered 8 windows and changed a swing door to sliding door.
Installers were fine. Installed Feb 17 ,2017.
Every house should have it if they can afford it.
We ordered 7 windows and a sliding door in 2016.
We wanted to improve thermal insulation and reduce noise. It certainly improved the noise a lot. We love the windows.
HUGE improvement regarding temperature. Warmer in winter and cooler in summer. Definitely helps. 75-80% improvement from a thermal perspective. Huge improvement. We felt it the moment it was installed.
The installers were excellent. Very good at what they were doing. The Ecostar office is easy to deal with and no drama at all.
Every house should have it.
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