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Ecostar Double Glazing

Ecostar Double Glazing (page 2 of 10)

4.0 from 307 reviews · View Statistics
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Reviews

  • Customer Service
    4.2 (117)
  • Timeliness
    4.2 (91)
  • Job Satisfaction
    4.4 (71)
  • Rates and Fees
    3.5 (73)
  • Product Quality
    4.7 (120)
  • Return Claim MadeYes (0) · No (108)
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Neil
NeilGreater Melbourne (Inner), VIC

Great at first then the product fails and they disappear

published
Customer Service
1/5
Timeliness
1/5
Maryanne
MaryanneGreater Melbourne (Inner), VIC

Well worth the money

published

We wanted sound proofing and thermal improvement. We had a quote from Nu Eco, Trend Windows and Ecostar. We chose Ecostar because we liked their choice of windows and we had seen them in Dubrovnik, Croatia. We ordered 5 windows from Ecostar about 5 years ago. The noise reduction has been good. You don't have to talk over people. Can sleep well now. Our house is about 20 metres from Chandler Highway. The noise has reduced by 80%. We like there is no sanding or painting. A lot of our neighbors need to replace their old timber windows. Not us. Security has been an added bonus. Since we ordered, two of our neighbors have ordered Ecostar windows. Mel in the office is very accomadating. Thermal it has improved.

Customer Service
5/5
Timeliness
5/5

Other Home Renovators

 
 

0.0
(1,234)
Giuseppe Inserra
Giuseppe InserraGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • Verified

Money well spent

published
Customer Service
5/5
Timeliness
5/5
Philip and Lisa
Philip and LisaGreater Melbourne (Metropolitan), VIC

If you can afford it, I believe it is a good idea.

published

Good quality product. Consultant did a good job.

Better than the common or popular product in the market. If you can afford it, I believe it is a good idea

Timeliness
5/5
Product Quality
4/5
Incentivised Review No
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P and C
P and CGippsland, VIC
  • Verified

Been happy with the installation and the product

published
Customer Service
3/5
Timeliness
4/5

Fake 5 star reviews, avoid at all costs

published
Customer Service
1/5
Timeliness
1/5
  • Verified

Quieter

published

Installation was good.

The noise reduction has been good.

We ordered 3 windows from Jared in 2019.

Overall happy. Today we are looking at getting another window.

Incentivised Review No
  • Verified

Good things are not cheap, cheap things are not good.

published

We ordered a back sliding door from Ecostar 5 years ago. The previous back door was getting unsightly.

We are very happy with our back door. Our friends who came to visit were very impressed.

The installers were good. There were two. They did a good job.
We wanted to do the rest of the house earlier, but COVID locked us in.

Customer Service
4/5
Timeliness
3/5

Other Home Renovators

 
 

0.0
(1,234)
Heather Watson
Heather WatsonGippsland, VIC
  • Verified

Tickets the boxes on all fronts.

published
Customer Service
5/5
Timeliness
5/5
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D and B
D and BGreater Melbourne (Inner), VIC
  • Verified

A good investment

published
Customer Service
5/5
Timeliness
5/5
Xiao Qian and Elley Wu
Xiao Qian and Elley WuGreater Melbourne (Inner), VIC

Good Quality, but not cheap.

published

Windows are high quality. We like that they do not need to be maintained. The windows coming in from England we like, but not how long it takes to arrive. The quote from Jared was very good. Very kind person.

Customer Service
5/5
Timeliness
5/5

Other Home Renovators

 
 

0.0
(1,234)
Sam
SamGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 6 likes

they live in another world

published

dont know which world they live in
they ask me if i have family/partner? i told them them that my my family lives overseas and visit me sometime,
ecostar says even your family do not live but still u need to bring them here when we come for measurements and quote
unbelievable that it can happen in Australia

when i ask why its so important they answer its company policy (didn't tell what logic/reason behing even i asked)

Customer Service
1/5
Timeliness
1/5
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Ben R
Ben RGreater Melbourne (Metropolitan), VIC
  • Verified

Best investment for comfortable living

published

Installed our windows in November 2018 and over the past two years have seen a marked improvement in both the comfort in living at home as well as a reduction in gas and electricity usage. The windows have also improved the aesthetics of our house and increased the natural lighting. We live on a busy road with a bus stop directly out the front and rarely notice the traffic noise now.

The installation process and the follow up service calls were simple and efficient. The staff at EcoStar are always friendly and helpful.

Can recommend highly.

Customer Service
5/5
Timeliness
5/5
Susie
Susie
  • 2 reviews

Read on

published

Quoted $17k for a front door. Fabulous.so happy with that. Best to invest in one door than an entire bathroom Reno. Obviously. And yes. I’m from Mars

Incentivised Review No
  • Verified

Highly recommend

published

We first ordered the front of the house, the living room and the main office. Four at the front and the master bedroom.

We are really concerned with safety and security. We don't want people to see thin standard aluminum windows on our house. They are the cheapest ones that typical builders use.

In 2018 we order the dining room, parents room, living room and the master bedroom from Jared.

I like how beautiful they look. It's the most important thing for the house.

Incentivised Review No
Glenn and Carol R.
Glenn and Carol R.Gippsland, VIC
  • Verified

Happy with the product and the service

published
Customer Service
5/5
Timeliness
5/5
Robyn and Robert Warren
Robyn and Robert WarrenGreater Melbourne (Outer), VIC

Amazing Product -Amazing Service

published

Our favorite thing is the design. The security is great. I like how it is completely sealed so you don't hear any wind.

The service from Jared was amazing.
We are happy to advertise for Ecostar. Mitch over the phone was wonderful to deal with.

Great product. You get what you pay for.

Customer Service
5/5
Timeliness
5/5

Nice product but not as effective as promised and poor follow up

published

We had five windows and our front door replaced by Ecostar last year. We live on a busy main road and were purely after noise reduction. The noise reduction is much less than expected. I have spoken to Ecostar several times and they have promised to send out someone to follow it up. Instead they sent a salesman who then said he'd organise someone to follow it up. I haven't heard from them.

The follow up to this post was someone in their office telling me the problem is not their product - it's my walls and roof. Their product is 'tested'. There must be a problem with the insulation in my walls and roof. I wish they'd asked me to check that before I spent a fortune on windows.

Customer Service
1/5
Timeliness
3/5
Yvonne
YvonneGreater Melbourne (Outer), VIC

Double glazed windows

published

The staff were fantastic! Clear communcation was used throughout the process including the wait time. They liased well with the family and when the product was in the store room, it took 2 staff members and 1 day to install the mammoth window that we needed to replace. They even came out to our property to adjust the windows the day before Christmas Eve. The windows have truly made a difference in our heating and cooling and everyone in the house is thoroughly happy with them.

Customer Service
5/5
Timeliness
4/5
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Julian
JulianGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 1 like

Still waiting

published

Placed our order on 26 October. Still waiting. Communication from the company is not great - we have now made monthly calls for the last 3 months. I hope they are everything they promised.

Customer Service
2/5
Timeliness
2/5
Anthony and Pat S
Anthony and Pat SGreater Melbourne (Metropolitan), VIC
  • Verified

Exceeded all expectations - Freaking Amazing

published
Customer Service
5/5
Timeliness
5/5
Peter and Helen
Peter and HelenGreater Melbourne (Outer), VIC
  • Verified

Great Product. Looks good.

published

We first ordered in Feb 2015. 5 windows up stairs.

We then placed our second order from Jared in 2017. 9 windows all upstairs.

I like the style and the look. Functionally they have been good. Thermally it has been better.

It cuts down the noise. Product is very good.

Today we are ordering another 9 items.

Customer Service
4/5
Timeliness
5/5
Daryl and Angela Tate
Daryl and Angela TateGippsland, VIC
  • Verified

Met all our expectations for improving our house

published
Customer Service
5/5
Timeliness
5/5
Paul and Angela Shawyer
Paul and Angela ShawyerGreater Melbourne (Metropolitan), VIC
  • Verified

Good looking product that works well

published
Customer Service
5/5
Timeliness
5/5
  • Verified

Every house should have it if they can afford it.

published

We ordered 7 windows and a sliding door in 2016.

We wanted to improve thermal insulation and reduce noise. It certainly improved the noise a lot. We love the windows.

HUGE improvement regarding temperature. Warmer in winter and cooler in summer. Definitely helps. 75-80% improvement from a thermal perspective. Huge improvement. We felt it the moment it was installed.

The installers were excellent. Very good at what they were doing. The Ecostar office is easy to deal with and no drama at all.

Every house should have it.

Customer Service
5/5
Timeliness
5/5
Page 2 of 10

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