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Ecostar Double Glazing

Ecostar Double Glazing (page 2 of 5)

4.0 from 315 reviews · View Statistics
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Reviews

  • Customer Service
    4.1 (91)
  • Timeliness
    4.0 (67)
  • Job Satisfaction
    4.2 (54)
  • Rates and Fees
    3.5 (53)
  • Product Quality
    4.7 (93)
  • Return Claim MadeYes · No (110)
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Yvonne
YvonneGreater Melbourne (Outer), VIC

Double glazed windows

published

The staff were fantastic! Clear communcation was used throughout the process including the wait time. They liased well with the family and when the product was in the store room, it took 2 staff members and 1 day to install the mammoth window that we needed to replace. They even came out to our property to adjust the windows the day before Christmas Eve. The windows have truly made a difference in our heating and cooling and everyone in the house is thoroughly happy with them.

Customer Service
5/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Product Quality
5/5
Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Julian
JulianGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 1 like

Still waiting

published

Placed our order on 26 October. Still waiting. Communication from the company is not great - we have now made monthly calls for the last 3 months. I hope they are everything they promised.

Customer Service
2/5
Timeliness
2/5
Rates and Fees
3/5
Incentivised Review No
Return Claim MadeNo

Other Home Renovators

 
 

0.0
(1,234)
Paul and Angela Shawyer
Paul and Angela ShawyerGreater Melbourne (Metropolitan), VIC
  • Verified

Good looking product that works well

published
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
4/5
Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
  • Verified

Every house should have it if they can afford it.

published

We ordered 7 windows and a sliding door in 2016.

We wanted to improve thermal insulation and reduce noise. It certainly improved the noise a lot. We love the windows.

HUGE improvement regarding temperature. Warmer in winter and cooler in summer. Definitely helps. 75-80% improvement from a thermal perspective. Huge improvement. We felt it the moment it was installed.

The installers were excellent. Very good at what they were doing. The Ecostar office is easy to deal with and no drama at all.

Every house should have it.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
4/5
Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
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Shelley and Daryl
Shelley and DarylGreater Melbourne (Outer), VIC

Great Product

published
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
4/5
Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
  • Verified

Ease, carefree and modern

published

I ordered 3 windows and 2 sliding doors in August 2012. I wanted a durable product, thermal ventilation and noise reduction. I live right on the street.

It has been absolutely durable. Maintenance free. The windows are really good. Feels a lot lighter in here. I can just open and close them with ease. Haven't had to do anything.

Thermal ventilation has been great. Definitely noticed a difference.

Noise reduction has been good. It is a lot quieter. Hear less neighbors, don't really hear the cars. This was a big change. Used to hear neighbors when they had their parties. Not anymore.

The installers were really good. Efficient. Quick.

Today I'm looking at back door, window and front door.

Customer Service
4/5
Timeliness
5/5
Job Satisfaction
4/5
Rates and Fees
4/5
Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
  • Verified

Has modernized my house

published
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
4/5
Rates and Fees
5/5
Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Guard and Teaute John
Guard and Teaute JohnGreater Melbourne (Outer), VIC
  • Verified

The Look is Great

published

We ordered 4 windows from Ecostar in early 2019.

The installers did a good job and cleaned up. We did the front ones as we live on a busy road. Very noisy. The noise has reduced a lot. Before you could hear a lot of noise. Now it is quieter.

We feel great regarding the safety. You can't open from the outside. Very safe.

The look is great. Everybody notices. It looks bigger now.
It is cooler in summer. Before you couldn't stay in the front room on a 39 degree like today and now with our windows we can.
I would give it 8 out of five if I could.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Product Quality
5/5
Incentivised Review No
Return Claim MadeNo

Other Home Renovators

 
 

0.0
(1,234)
John and Sue Davey
John and Sue DaveyGreater Melbourne (Metropolitan), VIC

Sleek construction and well engineered

published

The Ecostar windows and doors are outstanding quality. Double glazing makes a lot of sense. Ecostar know their product very well.

My motiavtion for looking at double glazing is for thermal insulation.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
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David and Janice Green
David and Janice GreenGreater Melbourne (Outer), VIC
  • Verified

I love them because they look bright and fresh

published
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
4/5
Product Quality
5/5
Incentivised Review No
Return Claim MadeNo

Very happy

published

We are extremely happy with the windows. During the scorching days over December and January the kitchen/family room has been kept at a very comfortable temperature without the use of air-conditioning.
They are everything you said that they would be. We give you five stars for excellence.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Product Quality
5/5
Incentivised Review No
Return Claim MadeNo

Other Home Renovators

 
 

0.0
(1,234)
Pam
PamGreater Melbourne (Outer), VIC
  • Verified

Security- Completely sealed- No stress now

published
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Home Renovators

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Rod and Serrin
Rod and SerrinGreater Melbourne (Outer), VIC
  • Verified

We are thrilled with the final result

published
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
4/5
Product Quality
5/5
Incentivised Review No
Return Claim MadeNo

Really happy overall

published

I have been completely happy with the service I have received on both occasions. The two reps that have been have been very helpful & informative.
The installation of my first lot of windows were done quickly & efficiently by a great team of men.
I am now waiting for the last of my windows to be installed.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
O'Dell and Jon
O'Dell and JonGippsland, VIC
  • Verified

Makes the house Pop

published
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
David
DavidGippsland, VIC
  • 2 reviews
  • Verified

Upgraded the house! I just stand and look at the windows some times.

published
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
4/5
Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
  • Verified

New House Without Moving

published

My Ecostar windows were installed in July 2019. I wanted double glazing because those windows are west facing and I wanted to improve thermal insulation. Keeping it cool in summer was the main reason.
Now we haven't had to use the air con as much and there has been a reduction in the noise from the road.

The three installers, under the leadership of Ollie, were excellent. Punctual, great at their job and extremely polite. Very modern look.

Overall, I am extremely happy and am now ordering another three windows and a door.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Always Wright
Always WrightGreater Melbourne (Inner), VIC
  • 2 reviews
  • Verified

I'm just happy with the appearance of the windows. Very happy!

published

I wanted to put double glazing in to keep it warm in winter and cool in summer and to be quiet.

I ordered two windows upstairs with Ecostar a few years ago.

It is effective. I don't have to use the heater where the windows are any more.

The installers were good. Very efficient. They were only here half a day.

Dealings with the office has been good. The windows took a while to arrive. They were put in just before Christmas.

Timeliness
5/5
Incentivised Review No
Return Claim MadeNo
Anonymous
AnonymousGreater Melbourne (Metropolitan), VIC
  • Verified

Updated and improved the house.

published
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Nick and Janine J
Nick and Janine JGreater Melbourne (Outer), VIC
  • Verified

Windows are now the best part of the house!

published
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
4/5
Incentivised Review No
Return Claim MadeNo
JC and Paige
JC and PaigeGreater Melbourne (Outer), VIC
  • Verified

Quality service Quality product

published
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
4/5
Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
  • Verified

Window makeover

published

We ordered two bays windows, a side window and another out the back. 8 windows in total. We saw Ecostar at the homeshow in 2018.

We wanted to improve thermal performance. We wanted to keep it warm in winter. We wanted to cut out the noise.

The house is MUCH cooler. It used to be very hot. Now it is much cooler where we have done the windows. The noise has reduced.

The installers were very professional and through. The windows were installed in two days.
Today we ordering another 7 items. A front door and 6 windows.

Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
2/5
Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Tim Kervin
Tim KervinGreater Melbourne (Outer), VIC
  • Verified

Quality

published

I had heard Ecostar on the Radio but connected with them at the Homeshow as I was looking at putting Double Glazed Windows in my home.

I ordered 7 windows and 2 doors from Ecostar. I chose Ecostar because of the quality of them.

They were installed in August 2019.

Over winter it was a good improvement keeping the heat in.

The installers were here for two days.

Clean and tidy. They cleaned up their mess.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Bill and Justyna
Bill and JustynaCentral Highlands and Goldfields, VIC
  • Verified

Excellent Windows

published
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Brett Gilson
Brett GilsonGreater Melbourne (Outer), VIC
  • Verified

Durable

published

The windows are excellent. They are secure and easy to use. The old sliding door I had I could hardly even open it. I ordered windows in the two bedrooms, the living room, the kitchen and dining room and the toilet.

The installers did a great job. It was a big fella.

It keeps the cool in in Summer and works the other way in winter.

No complaints. Today I'm finishing off the rest of the house with Jared.

Got the service team Kiwi and the other Jared around now who are giving me my 12 month window clean. They have just come round to clean the windows.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo

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