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Top Quality in every aspect
I ordered from Ecostar in the summer of 2018. About a year ago. I got all the bedrooms done, the living room, the balcony door, the hallway, the study and the en suite bathroom. It was 10 or 11 windows.
The existing windows frames were timber and a bit old and rotten. I actually got a quote for the paining of the old windows. I thought that was a waste so I got the windows done and got the painting done afterwards.
It is now much warmer in winter and cooler in summer.
The installers were really good. They got it done in a day and a half. ...There were three installers. Two Aussies and one Northerner from England. His name may have been Matt, but I can't remember. I did have to call up after installation. An end cap was missing from the study window and as soon as I called up the next day there was a guy out fixing it. Other than that, I'm happy. Today I'm getting a quote for the front door. Not cheap, but you get what you pay for. My husband was an engineer and he always go for quality even if it meant spending a bit more.
The promised excellence and delivered pre sale, post sale and during installation
With a view to reducing noise in our street facing rooms, we invited Ecostar to quote for the work, whilst yes expensive, when you are promised a superior, quality product, I was happy to pay for it. The quotation process was professional and thorough. Post sale, the communication was excellent. Everything they promised was delivered and then some. When only 2 guys showed up to do our 7 windows all in one day, we were concerned, but they smashed it out! We are 100% satisfied with our windows and would highly recommend Ecostar to anyone.
Wonderful product and wonderful service
We first ordered double glazed windows from Ecostar in July, 2014 and they were installed in October 2014. We started with our living and dining room, the back door, the living room door, front door and two front windows and the back of the house.
It was fantastic. They did a brilliant job. We didn't have a problem with anything. Not one thing.
We certainly noticed a difference with temperature control and sound insulation. We saw Ecostar at a booth at the Greensborough plaza.
It has certainly made a difference regarding bills. The house...stays cooler in summer and warmer in winter. The bills went down in winter. We really noticed the difference. The noise reduction has been significant. We don't hear much at all. Sitting inside before getting the windows you could hear the fountain which you can't now. The only downside is that someone at the front door ringing the doorbell they can't hear it ringing when standing outside. We can inside! But the people outside can't because of the double glazing.
Maintenance and Afterservice
The ecostar crew came out to do a maintenance check and cleaned the glass inside and out, they were friendly and very good. Even my dog was happy. Can recommend Ecostar for their windows for heat, cooling and noise aspects and friendly after service. Faye
Expensive windows with terrible customer service.
Not sure where to start with these guys.. Windows are super expensive! The quotation lasts a couple of hours which seems fine, then the sales pitch comes. $70k to replace all windows in our 3 bedroom home.
Stupidly we went with ecostar for our windows in our new extension.
We found them difficult to deal with and were not happy at all with the finish of the windows. They look cheap and tacky, especially given we spent $18k on seven windows.
The installers smashed one of our doors onsite and we were told by ecostar that if we bought the rest of the $70k worth of windows through them theyd give us $500 off toward them.
Avoid these guys!!
Why would anyone go traditional timber double glazed windows?
We wanted to look at double glazing our home for the purpose of heat/energy efficiency and noise reduction and security.
The security aspect has improved. I feel confident in the security and safety aspects.
We recently had hybrid sky rail added to our back yard. The windows have reduced the noise a lot, especially at night when it is quiet.
The installers were really friendly and did an awesome job. They did an awesome job of fitting the windows into a house that is old, and not straight.
We ordered 11 heritage style windows to suit our 1950s house. We ordered around Oct 2018 and four months later they were installed.
We were chasing a 5 star product and found it
We wanted to increase thermal efficiency because it was a freezing cold box in winter.
There has been a big difference. It has been everything we could have hoped for. We were trying to make the house warmer which it has done. It has cut down a lot of the draft. The conductivity through the old aluminum windows was terrible.
We used to get mold on the old windows, which we hoped our new windows would reduce. Which it has. No mold at all now.
We don't get condensation on the inside of the windows any more.
There were two installers. They re...moved all the old windows and had all the new windows in and finished within two days. They cleaned up and took the old windows away. Very impressed with that. Today we are doing the window in the en suite, a little window in the toilet, the bathroom, the laundry and the backdoor.
After 2 years we are satisfied!
We wanted better quality windows and safety was very important to us. We bought one window in the front bedroom in 2017.
No. 1 purpose is safety
No. 2 is noise reduction
No. 3 is improved thermal performance
It is beautiful.
We feel much safer. We now have our baby cot in the front bedroom. We have peace of mind. Our baby girl can't open the window which makes us feel good.
I heard about ecostar on the radio and then checked out their website. I wanted new windows because the old ones were rotted and needed replacing.
I died on the first quote due to the price! I ended up purchasing 29 windows and doors.
Noise reduction is excellent. The installers were excellent. They worked hard. Were dead on time. The screens door from clear shield were excellent on an recommendation from ecostar.
Today I've got Jared out again to get another 3 windows and my house will be done.
Happy with the products. Nothing gone wrong. I had one trouble with a lock, called Ecostar and they came out and fixed it.
Really disappointed with the sales tactic
So disappointed! We had someone come out to provide a quote. They went word for word what was fed back here in previous reviews, including showing us a letter stating prices are about to go up so get in quick to get the discount, and offering us an on the spot discount if we sign up today.
I felt like this was really poor and insulting sales tactics. After spending hours of going over how important this decision to get uPVC windows are throughout the presentation, I was shocked that I was then told we’d get a discount if we committed to purch...ase tonight. This approach immediately shifted my impression of the company. We don’t make such decisions lightly and need time to talk over and discuss this without a sales rep in front of us! I had already explained we wanted a quote to begin looking into our options, not to commit immediately. Putting pressure on customers is not a good approach. Offering a time frame to take up the discount offer would be a much better way of encouraging sales. 3 hours of our lives and the poor sales consultant’s gone!
The Ecostar windows and doors are excellent. Thermal efficiency and the frame has been extremely well researched. The fact that they have taken out metal and replaced them with thermal efficient materials has been good. They look clean and neat. The people at the office are good to deal with. The quote I got from Jared was very through. You get what you pay for.
Exceeded our expectations!
We wanted low maintenance windows. We wanted to reduce noise and improve thermal performance.
It wasn't until we had them put into our home that we realized how good they look.
Really has reduced the road noise. Very well. Has reduced the noise by 70%. A lot more quieter.
Heater doesn't come on as much. We use less gas.
We like how it is completely sealed.
The way that they fit the trim was great. The clean up was number no.1. We were happy to give them cups of tea....
Noise out and improved thermal performance
We wanted to improve thermal performance and the wind would come in. It was quite cold. We ordered 6 windows from Jared in 2017. We like that it leaves the noise out and keeps the rooms very warm.
The installers installed our windows in 1 day. They cleaned up nicely.
Today we are ordering another two windows.
I was concerned about safety and heating in my home. I ordered 6 windows from Ecostar in December 2017. I have enjoyed how quiet my home is. They look clean and crisp. Good heat protection. The installation team was excellent. They arrived at 7:30am and they were gone by about 1:30pm. They were extremely clean. I have had other tradies during this renno and I can't say that about every tradesperson. They were also courteous. Which isn't always the case. There were two installers. I think they were English installers.
The windows are secure. I was really pleased with the outcome and glad I invested in it. Today I am getting some more windows quoted up.
Ecostar Windows have good benefits
The Ecostar windows offer a package. Thermal efficiency, noise reduction, security and new technology. The argon gas is pretty impressive. The Windows and doors is to reduce noise and I like the thermal benefits.
Excited to have installation
We ordered 11 windows and doors from Ecostar in June 2019. They are being installed next week. We are excited about them being installed.
Dealings with the office have been good. I work night shift, so sometimes they call when I am sleeping through the day, but they are always happy to call back after I am awake again.
We started with 10 windows and 1 door. We started by ordering all our whole house, but then we dropped off the back door and 3 little windows which we are getting quoted up again today.
We are looking forward to seeing ...the finished product, feeling secure and hopefully having a warmer house! Looking forward to the looks of having new windows. It is a bit of a little make over for our house. Would give the product 10/10.
eco-cellent stars!! Now my home feels like home!
1 company with its purrfect products and services solved my problems:
My new neighbours have a 2 yr old who is very vocal if you know what I mean, and being a resident of Victoria, I thought electrifying heat and chilling cold will be a part of the rest of my life.
After getting my doors and windows done from this company, it's like a new life.
No noise from the neighbours and all my rooms and nice and warm.
I got them at the right time, as I was offered very good discounts, and saved a lot of money.
We bought 9 Ecostar windows in Dec 2018. We were looking at thermal efficiency improvement and noise reduction. They were installed in April 2019.
The windows make the house look at lot more modern. The old ones had wood in the middle and were mission brown. Stuck in the 70s. Now it looks a lot more modern.
Definitely keeps the heat in. Less dust in the home because it is sealed up.
Its been better in winter, looking forward to seeing what it does next Summer.
The office has been fine to deal with.
Amazing product! Is a life saver in the cold months!
When the product demonstrators came to my house, they were very quick and efficient in quoting the windows that I wanted double glazed. They replaced the frame to a beautiful wooden grain finish, which look exactly like real timber. price was discounted and I am very happy with the finish and look of my home!
Ecostar sales pitch
Hi we got ecostar to install some double glazed windows at our property a few years ago and must say we are very happy with them however the sales pitch at the sales stage was very pushy and we definitely got sucked in for a price which with research we could have got the same product with someone else for much cheaper even after the so called heavy discounts.
They are recently doing a sales drive saying they are giving 17% off plus extra 10% for existing customers, and another 11% to be donated to royal children's hospital so therefore approx ...
Keep us cosy in Winter
We wanted to save on energy costs. We wanted noise reduction. We originally ordered 5 windows in October 2018.
The windows have kept the house warm. I've noticed it in my bedroom. They look good. They are easy to use. They look nice from the outside and the inside.
The only thing I don't like is the price and the fact I have to paint the architraves myself!
The installation was good.
The office are always lovely over the phone. Super bubbly and friendly.
Best Improvement we have made to the House. By a Mile.
Our reason for buying Ecostar double glazing windows is that our front rooms were drafty, noisy and cold. The windows were probably 40 years old. Old double hung windows. Very old. Very thin. Very drafty. They were old.
In March 2016 we ordered a lounge room window, both front bedrooms and the master bedroom and en suite. 15 panes of glass. That was our first order.
Our second order was about a year later when we replaced the small window in the bedroom.
I was astonished how big the difference was with noise. It was striking. It was like a new room. I work from home in the office and the difference is very good.
You literally don't hear any noise through the front window. Any noise comes through the front door.
Warmer winter to look forward to, cooler summer.
We have found that the entire process with Ecostar has been extremely satisfactory and professional. We have been very pleased with the finished product which has significantly reduced the noise from the main road and improved the insulation of the house. We would highly reccomend the services and products of Ecostar Double Glazing.
Aftersales service was good. My one complaint was when we were booking in the installation, the lady on the phone was very keen on keeping to her schedule, when we were going away and had clearly communicated wit...h the surveyor that we were going away. She came around, we had them scheduled suitably and now they are in. The installers were efficient and quick. We kept them fueled with Coffee. We ordered 5 windows and a sliding glass double door. Today we are finishing off the rest of the ground floor with two windows and a door from Jared. Although we could have done it one go, it was a lot of money and we decided to wait, to access the efficiency of the product before doing more. Our house was not cosy, and now it is.
Recommend them to everybody!
We placed our first Order with Ecostar back in 2013. We bought the windows for peace of mind, quiet, noise reduction, thermal efficiency, security and to improve our home. With the knowledge I have of double glazing from my background in the UK, I knew what to expect.
My interactions with the office have been very good.
The installation was EXCELLENT. Two guys came who were both English. They were here for two days.
I had three quotes from other companies, then my friend in Nth Ringwood ordered Ecostar products, and we had Ecostar come ...out and quote. So that's when the training officer came around and we got a good deal and had them done. We love it. The thermal efficiency has been good. Noise reduction has been great. We live on a fairly major road which is quite busy.
Come through on what they say they are going to do.
We first placed our order with Ecostar about four years ago. We wanted to modernize the house and to improve thermal insulation.
Windows have been really good. They met our expectations. Performed as specified.
We then placed our second order a year ago. That was 3 windows.
Today we are finishing our house with a sliding door and a window.
The installation boys were very good.
It did everything they said it was going to do. It will last for 10, 20, 30 or 40 years. The initial hit isn't pleasant, but its why people buy nice cars as opposed to just serviceable cars.
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