1 photo
Ecostar Double Glazing

Ecostar Double Glazing

4.0 from 330 reviews · View Statistics
See the Best Home Renovators in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Ecostar Double Glazing

Reviews

  • Customer Service
    1.4 (26)
  • Timeliness
    2.0 (27)
  • Job Satisfaction
    1.2 (13)
  • Rates and Fees
    1.4 (17)
  • Product Quality
    2.5 (13)
  • Return Claim MadeYes (1) · No (22)
Previous
Clear all
Next

Reviewer Photos & Videos

  • Thumbnail
Grumpycat
Grumpycat
  • 2 reviews
  • 4 likes

Not happy!

published

We signed a contract for double glazed windows in Oct 2021 for early Feb 2022 installation, Feb came and went no contact from ecostar. We called asked for an update, we were told shipping delays meant they couldn’t deliver until early April. In mid April we called again, same story delayed until May. It’s May now still no windows or comms from ecostar, they happily took our money ( circa 10k) back in Oct but can’t be bothered to update clients. Not happy.

Customer Service
1/5
Timeliness
1/5
Similar opinion? Write a review on ProductReview.com.au!
Olivia O.
Olivia O.Greater Melbourne (Metropolitan), VIC

Illegal Practice!

published
  • Thumbnail
Customer Service
1/5
Timeliness
1/5
Similar opinion? Write a review on ProductReview.com.au!
Mark A.
Mark A.Greater Melbourne (Outer), VIC

Hard sales pitch

published

I had an appointment to measure for a front entrance. When they arrived they informed me it was going to take 2 hours. I explained I didn't want a huge sales pitch, so the Rep rang his boss and explained that I just wanted a quote. His boss said see how you go. The Rep then tried again to go through his sales pitch. So then then asked him to leave, he then rang his office and the person on the other end tried the pitch with me and I explained that I just wanted a quote and if they can't do this for me they could leave, they then said fine and left.

Customer Service
2/5
Timeliness
4/5
Similar opinion? Write a review on ProductReview.com.au!
Andy
AndyGreater Melbourne (Outer), VIC

windows not manufactured

published

I placed the purchase order in June 21 - waited for 8 months for the windows to arrive.

I found out that the windows were never manufactured and in the meantime Zip kept withdrawing the instalments.

I had to make many calls to Zip to arrange the refund. And now I'm trying to get my deposit back from Ecostar.

I'm genuinely questioning what I have done wrong to deserve this!

Customer Service
1/5
Timeliness
1/5
Similar opinion? Write a review on ProductReview.com.au!
Home Renovators

Find out how Ecostar Double Glazing compares to other Home Renovators

Know better, choose better.

Compare all
PLAKE
PLAKEGreater Melbourne (Inner), VIC
  • 2 reviews
  • 6 likes

PLEASE READ THIS IF YOU'RE CONSIDERING ECO STAR

published
Timeliness
1/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

Don’t want to know about problems

published

Great product until something goes wrong. Back doors jammed locked and they couldn’t send anyone out for three weeks. Had to engage emergency locksmith. Now for the third time in two years we have to engage an emergency locksmith. Not good enough after spending $34,000+.

Customer Service
1/5
Timeliness
1/5
Similar opinion? Write a review on ProductReview.com.au!
Shell
Shell
  • 2 reviews
  • Verified

High quality product - with a high price & high pressure sales tactics (& no flyscreens)!

published
Customer Service
2/5
Timeliness
2/5
Similar opinion? Write a review on ProductReview.com.au!
Sarah R.
Sarah R.Greater Melbourne (Inner), VIC

I couldn’t get past the hard sales tactics. Horrible!!!

published

After 2.5 hours of an aggressive sales pitch, I was made to sign a “I do not want the discount “ when I firmly said I would not be signing today. I can see that some people would be pressured to sign without doing their research. There ARE comparable products and better priced. Abysmal outdated sales practices. Off putting to say the least.

Customer Service
1/5
Timeliness
3/5
Similar opinion? Write a review on ProductReview.com.au!
Colby
ColbyGreater Melbourne (Outer), VIC
  • 3 reviews
  • 1 like

How many family emergency cancellations can be legit for a company of this size?

published

Been trying to arrange a quote for over 4 weeks. 2 hour appointment slots need to be made with all household members. Big time commitment which we have made twice now, only to get a call 30 minutes before our scheduled appointment to cancel due to family emergency. Twice. The second time we were quite annoyed and they said”its hard to arrange people for quotes” ummm that’s your job?
Waste of time!

Customer Service
1/5
Timeliness
1/5
Similar opinion? Write a review on ProductReview.com.au!
Home Renovators

Find out how Ecostar Double Glazing compares to other Home Renovators

Know better, choose better.

Compare all
No Other S.
No Other S.Greater Melbourne (Outer), VIC
  • 2 reviews
  • 3 likes

This is a scam, stay away !!!!

published

Called the 1300 number on the website and the girl on the other side was mentioning double glassing over and over as if they are the only company providing double glassing these days. Fast-forward 5 min after asking my requirements for the quote they needed 2 hours for someone to come and do the quote and want the whole family to be available to give me a quote for a single bi-folding door. When ask why they need both me and my partner available for this she was like we want both of you to make the decision. When i mentioned that we both want the same colours as other windows and doors and a bi-folding door for the space she said they can't do it and hung up on me. Don't fall for this tactics of trying to force sell.

Customer Service
1/5
Timeliness
1/5
Similar opinion? Write a review on ProductReview.com.au!
Al!
Al!Greater Melbourne (Inner), VIC

Hard Sell reeks of scam.

published

I have not been that uncomfortable in a long time. The quote went on & on with promises galore IF I signed a contract on the spot. Who the hell does that?? 2.5 hours to see the back of the person who came into my home & took me for somebody who could be persuaded to jump into a contract. This is no way to do business & put me right off. NO SALE!! NO STARS.

Timeliness
1/5
Incentivised Review No
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
J.M
J.MCoburg, VIC
  • 29 reviews
  • 23 likes
  • Verified

Joke of a company

published
Customer Service
3/5
Timeliness
5/5
Similar opinion? Write a review on ProductReview.com.au!
Home Renovators

Find out how Ecostar Double Glazing compares to other Home Renovators

Know better, choose better.

Compare all
Mmminx
Mmminx
  • 3 reviews
  • 3 likes

Stay away- this is a scam

published

The sales person does a sales pitch for 2 hours and will not leave your house without theatrics (I need to call my manager etc!)- the door and window samples are awful and the prices are easily 40% above market price.

Customer Service
1/5
Timeliness
1/5
Similar opinion? Write a review on ProductReview.com.au!

Two hours of quote process

published

Two hours presentation and induction on their company history, product, and safety.
Must have my partner with me. Product is from UK so it takes 20 weeks to be installed. All for a bifold door... a little over the top.
I am sure it will also be more expensive than others out there. I wouldn’t know as I stopped the ‘induction’ half way.

I am also sure they say I’m not the right customer because I refused the presentation. I feel sorry for the salesperson.. what a hard way to make a sale.

Does anyone else notice a pattern of ‘glowing reviews’ after each bad ones such as mine?

Timeliness
5/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Cass
CassVictoria

Strange and uncomfortable quote experience

published

Very bizarre experience when the Ecostar salesperson came to my home for a measure and quote. I genuinely went into the appointment interested in their product but after I told the salesperson I was happy to forgo the ‘single visit discount’ and would not be signing up on the spot, they became very pushy, refused to take no for an answer, and I had to lock myself in my study while he performed all sorts of calling ‘his boss’ theatrics until eventually he got the message and left. I have never felt so uncomfortable in my own home and however good their product is, their bizarre hard-sell tactics mean I certainly not buy from them

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 3

Questions & Answers

Phillip
Phillipasked

What is the BAL rating of your double glaze windows?

2 answers
Gunny
Gunny

Hi Philip , As we live in the middle of a suburb that has never seen a bush fire , l considered the BAL as not applicable, You could contact Ecostar directly to acertain your individual requirements.

Ecostar Double Glazing
Mike CEcostar Double GlazingSend a private message
Peter
Peterasked

I am only interested in noise reduction as I live on a busy road. Could you provide the RW rating of your various products?

Thanks.

1 answer
Ecostar Double Glazing
Mike CEcostar Double GlazingSend a private message

Sorry Peter, we missed this question. Our standard double glazed glass unit will eliminate 80% of external noise. If acoustic glass is used in the unit, them almost 100%.
Kind regards
The Ecostar Team

Bernard
Bernardasked

How much does a standard room window cost?

3 answers
John Reynolds
John Reynolds

Ni Idea Bernard. I didn't buy the windows.

Ecostar Double Glazing
Mike CEcostar Double GlazingSend a private message
Jennimac
Jennimac

2 windows 2.4m wide each - $17,000 - after sales discounts ringing boss etc $8,900

See all Ecostar Double Glazing questions

Get an answer from our members and Ecostar Double Glazing representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.