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Ecostar Double Glazing

Ecostar Double Glazing

4.0 from 330 reviews · View Statistics
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Reviews

  • Customer Service
    4.2 (129)
  • Timeliness
    4.2 (107)
  • Job Satisfaction
    4.3 (86)
  • Rates and Fees
    3.6 (86)
  • Product Quality
    4.7 (132)
  • Return Claim MadeYes (1) · No (106)
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Grumpycat
Grumpycat
  • 2 reviews
  • 4 likes

Not happy!

published

We signed a contract for double glazed windows in Oct 2021 for early Feb 2022 installation, Feb came and went no contact from ecostar. We called asked for an update, we were told shipping delays meant they couldn’t deliver until early April. In mid April we called again, same story delayed until May. It’s May now still no windows or comms from ecostar, they happily took our money ( circa 10k) back in Oct but can’t be bothered to update clients. Not happy.

Customer Service
1/5
Timeliness
1/5
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Insa and Ian C
Insa and Ian CGreater Melbourne (Outer), VIC
  • Verified

Happy to have done it and pleased with the outcome

published
Customer Service
4/5
Timeliness
5/5
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Matteo and Jess
Matteo and JessGreater Melbourne (Inner), VIC
  • Verified

Good product if you're prepared to wait for it

published
Product Quality
5/5
Incentivised Review No
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Olivia O.
Olivia O.Greater Melbourne (Metropolitan), VIC

Illegal Practice!

published
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Customer Service
1/5
Timeliness
1/5
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Mark A.
Mark A.Greater Melbourne (Outer), VIC

Hard sales pitch

published

I had an appointment to measure for a front entrance. When they arrived they informed me it was going to take 2 hours. I explained I didn't want a huge sales pitch, so the Rep rang his boss and explained that I just wanted a quote. His boss said see how you go. The Rep then tried again to go through his sales pitch. So then then asked him to leave, he then rang his office and the person on the other end tried the pitch with me and I explained that I just wanted a quote and if they can't do this for me they could leave, they then said fine and left.

Customer Service
2/5
Timeliness
4/5
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Andy
AndyGreater Melbourne (Outer), VIC

windows not manufactured

published

I placed the purchase order in June 21 - waited for 8 months for the windows to arrive.

I found out that the windows were never manufactured and in the meantime Zip kept withdrawing the instalments.

I had to make many calls to Zip to arrange the refund. And now I'm trying to get my deposit back from Ecostar.

I'm genuinely questioning what I have done wrong to deserve this!

Customer Service
1/5
Timeliness
1/5
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Steve
SteveGreater Melbourne (Outer), VIC
  • Verified

Simple and Easy to work with

published

We ordered 4 windows at the front of our house [main room, son's room] from Jared in March 2018. You can tell a difference having been in the room and then when you walk out it feels different. Walking out of the room where we have the window and then out into the rest of the house you can feel the difference. We had at least two installers and they did it in one day. We found out about Ecostar after hearing about it on the radio [SEN]. Dealings with the office have been all good. No dramas. In my eyes, for four windows it was very very pricey, but at the end of the day you get what you pay for. Today we are looking at the two bedrooms.

Customer Service
5/5
Timeliness
5/5
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Remco
RemcoGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like
  • Verified

No nonsense and punctual. Everything arrived when they said it would.

published

Our experience with Ecostar has been straightforward. We saw them at a pop up store in Chirnside Park in 2015 or 2016. We organized a quote and ordered 5 items. 3 windows, a front door and a large sliding door. There were 2 or 3 installers. It was a 2 day installation. The biggest difference has been the thermal improvement. You can tell the difference between where we've done it and where we haven't. Still looks good after 5 or 6 years. Today we are looking at doing the remaining windows from Jared. Our front door design is unique and looks great. Bloody expensive. Wouldn't say they are cheap. It's a bit of an investment.

Customer Service
4/5
Timeliness
5/5
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Lucy
LucyGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • Verified

Honest, prompt and on time. No bulldust

published

The process with Ecostar was very easy, quick, efficient and clean. I think the price was really good. I love the way it locks. We got a phone call from Ecostar back in 2014 and we started with one window in the main room. Noise wise it has cut down 30-40% of the noise. It is certainly better. Previously we would wake up with the noise from the Eastern Freeway, now it doesn't happen. Our main room is west facing and thermally it is now better. We had two installers. They took the old window away and put the new one in, clean up. We painted the outside. Today we are looking at two doors and and a window from Jared. Anytime I've dealt with Ecostar they've been totally honest, no bull.... prompt. On time.

Customer Service
5/5
Timeliness
5/5
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Gordon and Kim
Gordon and KimSouthwest, VIC
  • Verified

Feel more secure with the Ecostar product

published

We wanted to improve security. We ordered a new front door from Jared in March 2019. We saw Ecostar at the Melbourne Caravan Show.

We ordered another sliding door which was installed in 2021. The installers were great. Cleaned up after themselves. We've had a few issues and they've come out each time and fixed them. For security, we are very very happy. Very happy with the product itself. The locking system is excellent.

More security.

Today we are looking at two or three more windows.

Customer Service
3/5
Timeliness
3/5
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Lothar and Verena Elbers
Lothar and Verena ElbersGreater Melbourne (Outer), VIC
  • Verified

Fully satisfied

published
Customer Service
5/5
Timeliness
5/5
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Nemo Broadbent
Nemo BroadbentGreater Melbourne (Outer), VIC
  • Verified

If you have intention to change your windows, everybody go for it.

published
Customer Service
5/5
Timeliness
5/5
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Gregory and Eglantine B
Gregory and Eglantine BGreater Melbourne (Metropolitan), VIC
  • Verified

Much better insulation thanks to great windows.

published

Great product. Great installation team. Little issue with covid related delay and keeping the customer up to date. We heard Ecostar advertised on Triple M. Installation was awesome. No mess. Great work. Great guys. 2 installers. 1 day installation. 2 french doors, 1 square window and 1 tall window. There's nothing I don't like about it. Coming from France we have experience with double and triple glazing, but have never experienced argon gas filled windows. They are good. Works great. Good build quality.

Better insulation. Less noise now. Less noise from neighbors, helicopters and birds. Today we are looking at the front door and two windows from Jared.

Customer Service
4/5
Timeliness
3/5
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  • Verified

Good Quality Product and Service

published
Customer Service
3/5
Timeliness
5/5
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Red Baron
Red BaronSouthwest, VIC
  • 2 reviews
  • Verified

I'm Happy that I've been able to fix old windows that would have been a pain in the bottom to fix

published
Customer Service
5/5
Timeliness
5/5
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Page 1 of 10

Questions & Answers

Phillip
Phillipasked

What is the BAL rating of your double glaze windows?

2 answers
Gunny
Gunny

Hi Philip , As we live in the middle of a suburb that has never seen a bush fire , l considered the BAL as not applicable, You could contact Ecostar directly to acertain your individual requirements.

Ecostar Double Glazing
Mike CEcostar Double GlazingSend a private message
Peter
Peterasked

I am only interested in noise reduction as I live on a busy road. Could you provide the RW rating of your various products?

Thanks.

1 answer
Ecostar Double Glazing
Mike CEcostar Double GlazingSend a private message

Sorry Peter, we missed this question. Our standard double glazed glass unit will eliminate 80% of external noise. If acoustic glass is used in the unit, them almost 100%.
Kind regards
The Ecostar Team

Bernard
Bernardasked

How much does a standard room window cost?

3 answers
John Reynolds
John Reynolds

Ni Idea Bernard. I didn't buy the windows.

Ecostar Double Glazing
Mike CEcostar Double GlazingSend a private message
Jennimac
Jennimac

2 windows 2.4m wide each - $17,000 - after sales discounts ringing boss etc $8,900

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