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Ecostar Double Glazing

Ecostar Double Glazing

4.0 from 315 reviews · View Statistics
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Reviews

  • Customer Service
    1.7 (6)
  • Timeliness
    2.2 (5)
  • Job Satisfaction
    2.3 (3)
  • Rates and Fees
    1.8 (5)
  • Product Quality
    4.4 (5)
  • Return Claim MadeYes (0) · No (5)
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Reviewer Photos & Videos

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Shell
Shell
  • 2 reviews
  • Verified

High quality product - with a high price & high pressure sales tactics (& no flyscreens)!

published
Customer Service
2/5
Timeliness
2/5
Miranda Melton South VIC
Miranda Melton South VICGreater Melbourne (Outer), VIC
  • Verified

Expensive, variable installation quality and repeated call backs for repair

published
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  • Thumbnail
Customer Service
1/5
Timeliness
2/5

Other Home Renovators

 
 

0.0
(1,234)
Simon H.
Simon H.Greater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Great but expensive product with archaic sales process and very poor customer service

published
Customer Service
1/5
Timeliness
2/5
Julian
JulianGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 1 like

Still waiting

published

Placed our order on 26 October. Still waiting. Communication from the company is not great - we have now made monthly calls for the last 3 months. I hope they are everything they promised.

Customer Service
2/5
Timeliness
2/5
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Graeme B
Graeme B
  • 2 reviews
  • 6 likes

Beware of Ecostars Sales Tactics .

published
Customer Service
1/5
Product Quality
5/5
Ecostar Double Glazing
Mitch H.Ecostar Double Glazing

High end product

published

We had to run the gauntlet of a totally excessive sales routine for 3 hours and the installation was three months late but the product and installation were excellent. They are expensive but high quality if that's what you're looking for.

DC
DCGreater Melbourne (Inner), VIC
  • 3 reviews
  • 5 likes

Inflexible, outdated, interminably long sales technique

published
Ecostar Double Glazing
Mitch H.Ecostar Double Glazing
DC
DC

As predicted, all feedback falls on deaf ears at Ecostar. You know you could change your sales technique, right?

Premium product and quality service

published
Customer Service
3/5
Timeliness
3/5
Ecostar Double Glazing
Mitch H.Ecostar Double Glazing

Hi Cpac, when you have a moment can you forward through your contract number for me please? i'll investigate what happened. We certainly dont want to be on bad terms seems you made the investment.
Many thanks,

Cpac
Cpac

Hi Mitch - our contract number is 2312

Ecostar Double Glazing
Mitch H.Ecostar Double Glazing

Other Home Renovators

 
 

0.0
(1,234)
Bed expert
Bed expertGreater Melbourne (Outer), VIC
  • 6 reviews
  • 8 likes

Sales Technique too much

published

Can't fault the sales pitch. Very nice man who explained well. But by the end of the three hours WE were glazing over! And don't expect any discount, advertised, unless you commit AT THE TIME. We didn't and so, in front of us, he rang his office (he claims, but it might have been his wife!) and told them that he had told us everything expected of him but that we weren't buying. Obviously a technique intended to embarrass us.

Ecostar Double Glazing
Mike CEcostar Double Glazing
Bed expert
Bed expert

Yes we do remember the "couple of hours". That isn't the same as three hours. Much too long for any presentation (particularly for just two windows).

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Pressure sales tactics and installation delays

published

Sales tactics are very similar to a car salesman....'hold on, I have to ask my manager if you can get a discount'...or...'discount is only for today if you sign now.
My installation date has been delayed...salesman said installation in 3 months...but management says contract says installation could be up to 5 months....so be aware of delays.

Ecostar Double Glazing
Mike CEcostar Double Glazing
PJP
PJPNewport 3015

The good, the bad and the dangerous!

published

Other Home Renovators

 
 

0.0
(1,234)

old fashioned, high pressure sales techniques make me suspicious of the company

published
Ecostar Double Glazing
Mike CEcostar Double Glazing
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Mrtford
MrtfordGreater Melbourne (Outer), VIC
  • 10 reviews
  • 6 likes

Be prepared to wait

published

Apart form the expensive windows in the first place, the wait for them to arrive was explained from the start. Ok a 15 week wait for them to come from England. The insulation was great, quick, tidy and professional. But when I pointed out I didn't get the correct product installed I was told its not possible to get what I was originally sold. After many calls they said they can fix it. 3 months later and I'm still waiting for the fix. They will not get a look in on other replacement/extension job, that's for sure!

Ecostar Double Glazing
Mike CEcostar Double Glazing
Mrtford
Mrtford
nena reid
nena reid
  • 2 reviews
  • 4 likes

awning window

published

3 hours to quote for one window costing $10,000 with 4% discount if you sign up right there & then is enough to put anyone off buying!

Ecostar Double Glazing
Mike CEcostar Double Glazing
nena reid
nena reid
Ecostar Double Glazing
Mike CEcostar Double Glazing
Jo
JoMelbourne
  • Verified

I guess we are just Unlucky

published
Ecostar Double Glazing
Mitch H.Ecostar Double Glazing

Questions & Answers

Phillip
Phillipasked

What is the BAL rating of your double glaze windows?

2 answers
Gunny
Gunny

Hi Philip , As we live in the middle of a suburb that has never seen a bush fire , l considered the BAL as not applicable, You could contact Ecostar directly to acertain your individual requirements.

Ecostar Double Glazing
Mike CEcostar Double Glazing

Hi Phillip
We are fully tested and compliant to BAL 40. We also comply to BAL FZ as long as external BAL FZ steel shutters are fitted.
Any more info, please call 1300 ECOSTAR
Kind regards
The Ecostar Team

Peter
Peterasked

I am only interested in noise reduction as I live on a busy road. Could you provide the RW rating of your various products?

Thanks.

1 answer
Ecostar Double Glazing
Mike CEcostar Double Glazing

Sorry Peter, we missed this question. Our standard double glazed glass unit will eliminate 80% of external noise. If acoustic glass is used in the unit, them almost 100%.
Kind regards
The Ecostar Team

Bernard
Bernardasked

How much does a standard room window cost?

3 answers
John Reynolds
John Reynolds

Ni Idea Bernard. I didn't buy the windows.

Ecostar Double Glazing
Mike CEcostar Double Glazing

Hi Bernard
There are no standard room windows. All Ecostar double glazed windows are individually made to measure for maximum thermal efficiency and noise reduction. The price for the window depends on your choice of design, opening option, double glazed unit spec, colour and much more. That is why we offer free quotations in the comfort of your own home. When you have made your choices, we will leave you with an itemised quotation there and then. To arrange a free quote, call 1300 ECOSTAR.

Jennimac
Jennimac

2 windows 2.4m wide each - $17,000 - after sales discounts ringing boss etc $8,900

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