1 photo
Ecostar Double Glazing

Ecostar Double Glazing (page 3 of 4)

4.0 from 320 reviews · View Statistics
See the Best Home Renovators in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Ecostar Double Glazing

Reviews

  • Customer Service
    2.4 (31)
  • Timeliness
    2.9 (31)
  • Job Satisfaction
    2.8 (18)
  • Rates and Fees
    1.9 (20)
  • Product Quality
    3.4 (23)
  • Return Claim MadeYes (0) · No (24)
Previous
Clear all
Next
Anna
AnnaMelbourne

No Ecostar

published

Hi. I like to advise you not to buy windows from ecostar.
Maybe the windows do their jib, but the silicone is not paintable, which gives a terrible look.
They do not bother about it, because they have the money.
Take also care about the prize.
You get so called rebates, but it is still very, very expensive.
And then the job is done badly!!!!
I ho0e the message is clear.
Avoid ecostar.

Ecostar Double Glazing
Mike CEcostar Double Glazing
Similar opinion? Write a review on ProductReview.com.au!
Steve M
Steve MGlen Waverley
  • Verified

Will the product live up to the sales pitch

published

Just had the 2 hour sales pitch with Kevin, I was actually quite impressed with the way Kevin went about the process. Everything was covered well, and although the initial quote was way over my budget and expectations, Kevin was able to get me an acceptable price in the end, so I was happy to sign up.
Now the long wait to see if the product is as good as it sounds.

Similar opinion? Write a review on ProductReview.com.au!

ECO STAR Sales Process

published

A pleasant informative process. Product is good and suitable for the Australian climate. MY first quote and Rob is very patient and explained the product well.

Similar opinion? Write a review on ProductReview.com.au!
Playing 123
Playing 123Melbourne

Great product but very expensive

published

Had salesman last night come and show us the product. Seems like a very good product keeping the warm in and heat out , and the burgers at bay . I have to say after for listening for about 2 hours I was a bit shocked at the high cost for the product . For the average people with medium income this product is an achievable snd not suited to the medium wage earners . Unfortunately way too expensive for us .

Similar opinion? Write a review on ProductReview.com.au!
Home Renovators

Find out how Ecostar Double Glazing compares to other Home Renovators

Know better, choose better.

Compare all
Rusty
Rusty
  • 2 reviews
  • 1 like

Great salesmanship, lousy product.

published

Purchased windows for the front of our house to try and reduce traffic noise. After waiting four months from the date of purchase, the windows were finally installed after a number of cancellations. They appeared to help with the noise initially, but then we realized that it was a false sensation. The claims of 90% reduction in noise are grossly exaggerated, 9% would be closer to the truth. As others have stated, their after sales service is virtually non-existent.
definitely would suggest looking elsewhere for windows.

Ecostar Double Glazing
Mike CEcostar Double Glazing
Rusty
Rusty
Rusty
Rusty
Similar opinion? Write a review on ProductReview.com.au!

Terrible after sales service

published

Very strong sales tactics, but terrible after sales service. After paying a 10% deposit six weeks ago I still have not been able to get in contact with [name removed] for a site survey after numerous promises that contact would be made. Very disappointed.

Ecostar Double Glazing
Mike CEcostar Double Glazing

Hi Loc
We normally carry out the site survey 2/3 weeks after the Contract is signed. But you did go on holiday so we were unable to do this, and your site survey was done when you returned.
Kind regards
The Ecostar Team

Similar opinion? Write a review on ProductReview.com.au!

Appalling Sales techniques, very expensive compared to competitors

published

2 hour at home consultation, too much blinding with science, and trumpet blowing about how wonderful they are, followed by the old, if you sign up today I am authorised to give you a discount routine. We honestly thought this form of selling went out with the ark. Prices from competitors are literally one third of what ecostar quote. For exactly the same product.

Ecostar Double Glazing
Mike CEcostar Double Glazing
Similar opinion? Write a review on ProductReview.com.au!
Melinda
MelindaMelbourne

customer service staff pushy

published

We didn't even get as far as getting a quote as after organising a time, going through 10 minutes of way too many questions to only have the same questions asked AND more over the phone when doing a confirmation call was a waste of time. All we wanted was a quote. It did not require both adults home, it did not require intimate knowledge of the rest of the house, it did not require answering the same long set of pointless questions twice. It is a replacement window. The most irritating sales people I've ever encountered. No business from us.

Ecostar Double Glazing
Mike CEcostar Double Glazing
Similar opinion? Write a review on ProductReview.com.au!
Cassie
CassieMelbourne
  • Verified

Window frame made too narrow!

published

The brand new Venetian blind purchased just before the window install no longer fits in my window as the frame was made too narrow! No response/reply upon lodging a complaint with Ecostar, my emails were simply ignored. I now have to purchase a new blind at my expense and bin a totally brand new blind that was custom made for my window. Not happy at all.

Ecostar Double Glazing
Mike CEcostar Double Glazing

Hi Cassie
Could you please message u with your details as we do not have a customer called "Cassie" so it is difficult to respond
Many thanks
The Ecostar Team

Similar opinion? Write a review on ProductReview.com.au!
Home Renovators

Find out how Ecostar Double Glazing compares to other Home Renovators

Know better, choose better.

Compare all
Amy
Amy
  • 2 reviews
  • 7 likes

Terrible Sales Tactics

published

High pressure sales tactics
Manipulative marketing with continual call backs
Witnessed salespeople being manipulative towards pensioners
Will quote an incredibly high price and come down from there.

Ecostar Double Glazing
Mike CEcostar Double Glazing
Similar opinion? Write a review on ProductReview.com.au!
Tim B
Tim BMelbourne

A top quality product and team

published

The quality of the product is excellent and the staff are skilled and knowledgeable on their product. We have identified a few very minor things missed during the installation and the company has been very responsive in following up to correct matters. Mike and his team were really efficient and tidy during the install. Ecostar isn't the cheapest supplier, but the professionalism you get from the team is a welcome relief to other builders we've dealt with. If you prefer to have a few quotes and products to compare, I recommend talking to other supplier first before calling in Ecostar for a consultation.

Similar opinion? Write a review on ProductReview.com.au!
Bec
BecMelbourne

Sad that the windows are in our house

published
Similar opinion? Write a review on ProductReview.com.au!
Home Renovators

Find out how Ecostar Double Glazing compares to other Home Renovators

Know better, choose better.

Compare all
Shirley
ShirleyMelbourne
  • 4 reviews
  • 8 likes

Damage caused during installation on two occasions

published
Ecostar Double Glazing
Mike CEcostar Double Glazing
Shirley
Shirley
Similar opinion? Write a review on ProductReview.com.au!
CR Melb
CR MelbMelbourne

felt manipulated by high pressure sales tactics

published
Similar opinion? Write a review on ProductReview.com.au!
LeanneG
LeanneGMelbourne

Way over priced and bullying sales tactics.

published
Similar opinion? Write a review on ProductReview.com.au!
Maddi
MaddiSouthwest, VIC
  • 5 reviews
  • 5 likes

Poor customer service.

published

Gave my number to Ecostar at the Home show and was told I would be able to talk to someone about getting a rough quote for 2 windows.
Ecostar will call you daily until you answer.
Ended up wasting my time with this company.
Very unhelpful sales representative. She was unable to give me a straight answer, refusing to provide a rough quote. When I challenged this she then changed her story and told me I couldn't have double glazing due to my window type however other companies say this is possible.
Very disappointing.

Ecostar Double Glazing
Mike CEcostar Double Glazing
Similar opinion? Write a review on ProductReview.com.au!

Very disappointed - Sales pressure was way too high

published
Ecostar Double Glazing
Mike CEcostar Double Glazing
L Jack
L Jack
Similar opinion? Write a review on ProductReview.com.au!

Very Disappointed.

published
Ecostar Double Glazing
Mike CEcostar Double Glazing
Louk
Louk
Ecostar Double Glazing
Mike CEcostar Double Glazing
Similar opinion? Write a review on ProductReview.com.au!
Katie
KatieGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 7 likes

Unprofessional and spam callers

published
Similar opinion? Write a review on ProductReview.com.au!

Dodgy sales practices

published

I really didn't appreciate the hard core sales tactics these guys use. At your house for hours, won't leave without making you endure a long winded spiel, then hit you with the "massive discount but you must pay a deposit right now" tactic. I got three quotes from three window companies - these were the most expensive and the least visually appealing.

Ecostar Double Glazing
Mike CEcostar Double Glazing
Similar opinion? Write a review on ProductReview.com.au!
Elaine M
Elaine MMelbourne
  • 4 reviews
  • 5 likes

Be careful with this company

published
Ecostar Double Glazing
Mike CEcostar Double Glazing
Elaine M
Elaine M
Similar opinion? Write a review on ProductReview.com.au!
Richard
RichardFitzroy

Never share your number with these guys

published

If you are ever to get a quote from ecostar double glazing, block you number and call them, never ever share your number with this company. They are an absolute nuisance, will make you a sales call every month though you tell them you are not interested. Your number goes into their database and stays there for life.

Ecostar Double Glazing
Mike CEcostar Double Glazing
Richard
Richard

Hi Mike, thanks for getting back to me. How do i privately message you, seems to be no link which directs me towards that way.

Ecostar Double Glazing
Mike CEcostar Double Glazing

I have sent you a private message Richard
Kind regards
Mike

Similar opinion? Write a review on ProductReview.com.au!
Pebblage
PebblageGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 4 likes
  • Verified

Road noise tough luck

published
Ecostar Double Glazing
Mike CEcostar Double Glazing
Pebblage
Pebblage
Similar opinion? Write a review on ProductReview.com.au!
Tino
TinoSandringham

Very good indeed

published

Good presentation from the sales guy, then great fitting from hard working traders. The windows are superb, look good, warm now in the house and can't hear that bloody noise from the road.
These guys are good, no regrets, and will use them again to finish the back rooms when saved up a bit
Good service Ecoboys and especially to Abby for good advice.

Ecostar Double Glazing
Mike CEcostar Double Glazing

Thanks Tino, your comments are much appreciated. Really pleased that you are no longer disturbed by the traffic noise.
Kind regards
Mike

Similar opinion? Write a review on ProductReview.com.au!

This is a very bad experience in my life.

published

There sales person is very good and show his patient. Be ware, after you pay the deposit you will realize things totally different. [name removed] always lost her memory, she help you book the date and remember nothing after two days. On the installation day, they late for 2 hours, with boots on my carpet, take another 4 hours to install one window. Inside the room, one edge is left in blue. My whole family very upset.

Ecostar Double Glazing
Mike CEcostar Double Glazing
Similar opinion? Write a review on ProductReview.com.au!
Page 3 of 4

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.