5Ecovacs Deebot Neo

Ecovacs Deebot Neo Questions & Answers (page 2)

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Seth W.
Seth W.

Which model of auto emptying station works with my Deebot Neo?

Carolyn D.
Carolyn D.  

Carolyn D.
Carolyn D.
just now
Don’t - they are a huge waste of money - the auto empty is only at the end of the cleaning cycle it has no ability to tell when the dust chamber is full so it keeps cleaning and sucking until the dust nicks the roller and the “main brush tangled” and it stops- it doesn’t return to auto empty staton to empty when it’s full.then when it’s full the empty ports don’t suck any thick stuff out - they are the size of postage stamps /<20c piece so dog hair dust won’t empty and stays in the chamber and then it is full for the next cycle and so the same error after a small bit of vacuuming and Deebot is stopped again!!
The only reasonable way around it is making schedules for one small room at a time or half a big room and then Deebot will dock itself and empty and hopefully empty enough to do another half room - other wise a total waste of time. You have to make sure the half room schedules are far enough apart to be able to get charge on it again to complete the room too.
The auto empty station is a huge bust IMO - very expensive and does not do what it’s supposed to do at all. Waste of $$$

Seth W.
Seth W.  

Thank you for your honest opinion! Very descriptive and insightful.. i think I'll save my money and just be a little bit less lazy ;)

Tray J.
Tray J.  

My feedback (after 18months) is completely the opposite to the opinion above. I have never had an issue with it at all. Infact he has his own place at the dinner table haha! with the mapping, a lot of people dont realise that you need to map the entire house first (auto) so that the robot can then detect what room of the house is what. (Hence mapping) it isn't mapping parts, it's gotta map the whole house. Then once that's done, you can select what areas you want vacd and in what order.

mumof3
mumof3

Is this vac OK to use for mopping a hybrid floor?

Isabel
Isabel

Hi
Can the Deebot Neo mop tiles and then vacuum a carpet without me having to remove the mopping plate . I want the robovac to do the whole house in one go ? Is there a setting for this ? Isabel

Nic1391
Nic1391  

No

Carolyn D.
Carolyn D.  

No - you have to swap between the wash tank and the vaccum tank and the battery won’t allow you to finish both or probable even one

Dann
Dann

Does the Aldi ecovacs Neo also have a 3d obstical avoidence technology like the Ecovacs N8 pro?

Nic1391
Nic1391  

No

Carolyn D.
Carolyn D.  

Yes - it has instances avoidance - mostly doesn’t suck up cables etc- but the mapping is so hit and Miss that it is a nightmare

Fab
Fab  

I find you have to lift cables off the floor or it gets caught

Joanne H.
Joanne H.

Can I empty the dust receptacle of my deebot neo mid clean without losing its mapping sequence

Quii
Quii  

Yes, I believe so you can.

Carolyn D.
Carolyn D.  

You should be able to but literally lifting it off the floor to free it and you lose the map

Doro I.
Doro I.

What can I do about a "data submission error" once I go back to the app after connecting to the robots wifi?? It just won't let me continue with the Setup. Previously worked fine. Disconnected from wifi due to a power outage and now I can't set it up again

Mez
Mez

Does Deebot Neo need a separate map to do the mopping it seems to get confused after mopping the tiled area around a large mat before going to other tiled areas e.g kitchen bathroom does not have to go over a carpeted area to reach these areas, I picked it up today and put it in the kitchen it then sensed location and continued with the task

Bilkish Singapurwala
Bilkish Singapurwala

Hi ..
My Deebot is not going to the charging station .. if its just infront of it as well , its not detecting ..
Can you please help.
TIA

Tatiana G.
Tatiana G.

Our NBN is 5Ghz, I can't find any option to change it to 2 Ghz! Tried many times to connect, doesn't work. Means the app is useless for us, and we are unable to do mapping. Is there any advice?

SANDI S
SANDI S  

Hi . I’m running 5Ghz NBN and APP is fine

Ecovacs
Ecovacs   DM   

Hi Tatiana G. You may need to reset your DEEBOT and re-connect your WIFI to your robot and ensure that your WIFI connection is strong when doing so. If fails, you may need to use 4G, otherwise, please get in touch with us for further assistance.

Bilkish Singapurwala
Bilkish Singapurwala

Can you explain difference between Neo and N8 model. Only difference I could figure out was that this claims 2600 pa suction vs 2300 in N8. Rest features all remain same. Is it similar to N8 pro because N8 Pro offers 2600 pa suction ?

You've Got V.
You've Got V.  

N8 pro offers tru detect 3d obstacle avoidance. See my query to them in QnA

Ecovacs
Ecovacs   DM   

Hi Bilkish, thank you for your question. The difference between the NEO and the N8 PRO is that the NEO is exclusive to ALDI retailers sold at an affordable price of $399, with similar features to the N8 PRO model.

You've Got V.
You've Got V.

Can you explain difference between Neo and N8 model. Only difference I could figure out was that this claims 2600 pa suction vs 2300 in N8. Rest features like dtof, battery etc all remain same.

Ecovacs
Ecovacs   DM   

Hi You've Got V. The NEO is similar to the N8 in the aspect of features, however the NEO does offer a higher suction power of 2600Pa and is exclusive to ALDI retailers offering luxury features at an affordable price. Hope that helps.

Lisa
Lisa

How do I change its north-south vacuuming direction to a west-east one? Have tried changing the docking position.

Quint
Quint  

Hi good question, not really sure how to answer that one for you. I just let the vacuum do it's own mapping cycle.
As I understand the vacuum will map out the directions using it's on board sensors.
You may want to contact Ecovacs customer care, they may be able to give you more information.

Ecovacs
Ecovacs   DM   

Hi Lisa, the DEEBOT NEO uses dToF (Direct Time of Flight) Laser Detection: An aerospace-standard detection technology. The NEO has a double-distance detection and four-fold precision to detect objects. The detection distance is up to 10 meters and the objects as small as two millimeters can be detected. Integrated with industry-leading algorithms, NEO can scan, map, and plan an efficient cleaning path faster and more precisely. Hope that helps.

Lisa
Lisa

Hi can the Neo be used on bamboo floors (including mopping?)

Quint
Quint  

Hi yes it can be used on all types of wooden floors, for vacuuming and mopping.

Ecovacs
Ecovacs   DM   

Hi Lisa, yes they can. Just please ensure to only use water when mopping however. Hope that helps.

BLM
BLM

Is the mopping plate meant to be able to be removed from the reservoir after being attached initially?

Quint
Quint  

Hi yes the mopping plate is only to be attached ( it is removable ) when using the vacuum to mop floors. You must remove plate when you are vacuuming only.

Ecovacs
Ecovacs   DM   

Hi BLM, yes you are able to remove the mopping plate should you not want to use it. However the NEO features carpet and tile detection to know when to switch from mopping to vacuuming. Hope that helps.

Amanda M.
Amanda M.

Hi, just wondering if it detects stairs at all?

Spb
Spb  

No idea. I could not even map ground floor. It has sensors though.

Quint
Quint  

Hi wish I could tell you for sure that it does detect stairs, it does state on web suite that it's sensors will detect stairs.
However as I only tested on single storey house no stairs I cannot confirm for certain.

AngieH
AngieH  

I purchased the Neo on Friday so only have limited experience but we have a single floor home with 2 sunken rooms. When she gets near the step edge, she detects she will fall so then just turns around. She doesn’t fall off the edge (looks like she’s going to but she is just investigating). Hope that helps.

Ecovacs
Ecovacs   DM   

Hi Amanda, no need to worry about your robot falling down the stairs. It will sense a drop off, safely reverse away and continue to efficiently clean your home. Hope that helps.

Dee
Dee

Does this robot vacuum work without being connected to a smart device or WiFi?

Ecovacs
Ecovacs   DM   

Hi Dee, thank you so much for your question. You are able to manually turn the NEO on by selecting the button on the DEEBOT. However, in order to get the best functionality and use out of the DEEBOT NEO you will need to connect to your smart device with a stable WIFI connection.

Maggs
Maggs

What type of bristles are the brushes made of?

Guy_From_SE_Victoria
Guy_From_SE_Victoria  

What Quint said

Quint
Quint  

Hi Maggs,
The bristles are made of soft nylon which seems to work very well at picking up dirt.

Ecovacs
Ecovacs   DM   

Hi Maggs, thank you so much for your question. The bristles are made up of high-strength, environmental friendly materials which are easy to remove and easy to clean. With the latest suspension design and optimized brush design, NEO can sweep the dust in deep cracks. Hope that helps!

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