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Eden Brae Homes NSW, Norwest

Eden Brae Homes NSW, Norwest

4.6 from 416 reviews · View Statistics
Listing monitored by Eden Brae Homes

Reviews

  • Build Stage
  • Customer Service
    4.8 (209)
  • Site Admin
    4.7 (156)
  • Timeliness
    4.5 (168)
  • Structural Integrity
    4.7 (124)
  • Plumbing & Waterproofing
    4.6 (120)
  • Electrical & Lighting
    4.6 (117)
  • Flooring
    4.6 (114)
  • Transparency
    4.6 (188)
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Great Customer Service

published

Customer Service Administer Sarah was great! We are First Home Builders and were concerned with the process however she made it very simple for us. She always kept us updated and was responsive in email. Most quotes came back to us within days. We did wait 4 weeks for our kitchen quote however we dcan acknowledge the workload and we remained patient.

Customer Service
Site Admin

Exciting experience

published

The admin process has unfortunately taken longer than we anticipated due to unforeseen delays. Jessica has made the process as smooth as possible for us and has been fantastic in answering all enquiries we have and helping us deal with an issues which have come up during the administration process.

Customer Service
Timeliness

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0.0
(1,234)

Excellent job

published

I got nothing to say, all the works was done before schedule.
Finish earlier than I expected and the price not increase at the end as other builders. It cost me a bit more than contrast signed but because of my choice.
There was a some small confusing but at the end all resolved.

Customer Service
Site Admin
Home Builders

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Awesome Experience

published

Most of our friends told us about nightmare stories with builders and how "unhelpful" they are. We saw None of that when dealing with EBH in particular with the 2 consultants that Handled our needs. Both acted Professionally and was able to cater on all our needs in a very quick manner no matter what. Our experience so far has been Excellent, they treated us very well and respected our input while offering options to make our planning as smooth and hassle free as possible.

Customer Service
Incentivised Review No
Build StagePre-Construction
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Adriana
AdrianaSydney, NSW

Good but expected better !

published
Customer Service
Site Admin

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Christy G.
Christy G.Sydney, NSW

Great Experience

published
Customer Service
Site Admin

Our amazing new home.

published

The planning and construction with Eden Brae was first class. The stresses involved were kept to a minimum due to our amazing team. Our customer service representative was with us all the way with helpful suggestions and advice. We made several changes along the way but these were never a problem. During construction our Site Supervisor was always available to respond to any questions or suggestions we had. Nothing was ever a problem. He kept the construction moving ahead and was always responsive to any requests we made. We would definitely build with Eden Brae again.

Customer Service
Site Admin
Sam
SamSydney, NSW

Positive Feedback

published

Great experience with Eden Brae; we have just settled our build, the service and care provided was exceptional.

Our Site Supervisor (Gavin Hill) was very accommodating throughout the build process, provided us with tips and recommendations, and always made time for us when needed.

We are thrilled to have built with Eden Brae and will definitely be in touch for the next project.

Customer Service
Site Admin

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0.0
(1,234)

Great customer service

published

Our job will begin construction in 6-7 days.
Both Joanne (Customer Service Administrator) and Annique (sales) have been great through this process. They have both responded to our emails promptly, answering any questions/ concerns that we had, and making this experience as stress free as possible.
We hope the construction goes just as smoothly and can’t wait for it to begin.

Customer Service
Incentivised Review No
Build StagePre-Construction
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Atisha B
Atisha BSydney, NSW

Very good build with excellent sales, admin and on site team members

published

During our process we had excellent customer service admin staff Emily and Tanya who helped with all enquiries. We had Foad S as our site supervisor who assisted us with any issues we had during the build and post. Only fault was going through multiple vendors for colour selection. Cost was decent but would've liked better designs for smaller frontage homes.

Customer Service
Site Admin
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Great Experience

published
Customer Service
Transparency
PD - AD
PD - ADSydney, NSW

Well done!

published

Moving through various stages of the project, the construction phase was most exciting. We want to make special mention of the prompt support and cooperation provided by Dylan Theuerjahr, on-site Supervisor. He kept us regularly informed of the progress and comfortably confident throughout. He addressed all our requirements in a professional manner with a smile. Thank you!

Customer Service
Site Admin

Excellent

published
Customer Service
Site Admin
Chris and Phil
Chris and PhilSydney, NSW

Settled today. Gavin Hill has really pulled it all together

published

We just had our settlement inspection today with Gavin Hill our site supervisor. Gavin has been amazing through the final stages of our build. There where a few issues identified, NOT Gavin’s fault. He went above and beyond to get issues rectified of which where caused by the trades. We couldn’t be happier with the service Gavin has supplied through the build and the transparency of each stages etc. Eden Brae are very lucky to have site supervisors like Gavin Hill, who pull out all the stops to ensure you have a great home at the end. Thanks Gavin for all the hard work, I hope your boss gets the beers in for you! Cheers Chris and Phil- sundew parade

Customer Service
Site Admin

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0.0
(1,234)
Pai
Pai
  • 3 reviews
  • 2 likes

Very cooperative

published

It is our first home and we had no idea how the whole thing worked with a home & land package. We were roaming in the market with lots of questions in our mind and we feel lucky to meet with Mark. He spent the time with us to explain in details how the process worked and what to expect, answered most of our questions in details about site costs and different building stages. Showed us photos from construction site explaining how things were done. It gave us a very clear picture. After the first meeting, we got confidence.
Our CSA Amanda is very cooperative and answered most of our queries in details about the land and building information.
She is very prompt and replies to any questions and always approachable.

Customer Service
Timeliness
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Questions & Answers

Raj
Rajasked
NSW, Norwest

I have got 357 m2 land in Schofields and looking to build double story with $270 to $310 . Any suggestions please

1 answer
Cooke F.
Cooke F.

We had a custom built home with Eden Brae due to our block size being 370s/m.
It was called a Wyndham27
Not sure if they can build or amend the sizing

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Eden Brae Homes NSW, Norwest

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