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Eden Brae Homes NSW, Thornton

Eden Brae Homes NSW, Thornton

4.6 from 87 reviews · View Statistics

Reviews

  • Build Stage
  • Customer Service
    4.7 (63)
  • Site Admin
    4.7 (47)
  • Timeliness
    4.4 (52)
  • Structural Integrity
    4.6 (36)
  • Plumbing & Waterproofing
    4.4 (35)
  • Electrical & Lighting
    4.5 (37)
  • Flooring
    4.6 (33)
  • Transparency
    4.5 (57)
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Eden Brae Homes- Great From Start to Finish

published

After recently receiving the keys for our new Bristol 26 (with modifications), we could not be happier with the team at Eden Brae Homes. From the sales team working through our site and layout, the selection teams helping us through the fitout options, The admin team supporting our constant needs, to our construction supervisor Jon Vilo, the entire process was seamless and transparent, which was particularly important as we were not local to the build location.
Great work!

Customer Service
Timeliness
Christopher
ChristopherHunter Region, NSW

Fantastic first-time building experience!!! (Admin side of things)

published
Customer Service
Site Admin
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Stephen J
Stephen JSydney, NSW

Eden Brae Homes - Great service

published

We really thank everyone for helping us with all the queries and providing all the information that we needed in such a timely and friendly manner. We visited many display houses (almost every double story display houses) in Marsden Park from various builders in the process and chose Eden Brae.
A very special thank to Joanne (CSA) & Sahil (Site Supervisor) and his team who work hard in order to complete the project 3 weeks prior to the actual completion date. Very happy with how Sahil has professionally handled the building process.
Overall, the experience has been great. Thanks Eden Brae Homes

Customer Service
Site Admin
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Ashleigh
Ashleigh Sydney Surrounds, NSW

Happy first home owners

published

So happy with our first home! Everyone we spoke to gave us patience and made the experience enjoyable. We budgeted well so that we could make some upgrades and now that we are in, we are so glad we did.
We felt very lucky with our CSA Ashley and SS Joey, amazing communication and eye to detail. We were always reassured and enjoyed the whole process. Thank you!

Customer Service
Site Admin
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Andrew B.
Andrew B.Sydney Surrounds, NSW

Great experience

published

Job went smoothly. Happy to have been with Eden Brae for our first build. Jay Dunstone was our site supervisor, very friendly, thorough and punctual. Somehow always smiling. Ashley Truden handled all our administrative needs, she was also great. Very good communication. Both always available, happy to help.
Our land was delayed by three years and my package price was honoured which was pleasing. I know of others that weren't so lucky. I would recommend Eden Brae to anyone looking to build.

Customer Service
Site Admin
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Outstanding Site Supervisor

published

Our site supervisor Jay Dunstone was exceptional and available whenever we needed advice or had concerns regarding the build. Jay provided regular communication about the construction of the house and went above and beyond to answer any questions and ensure the build was constructed to a high standard!

I would highly recommend Jay Dunstone as a site supervisor. He has already been back to inspect the house after handover and follow up any outstanding requirements.

Thank you Jay for your support during the build.

Incentivised ReviewNo
Build StagePost-Construction
Victoria
Victoria Hunter Region, NSW

First Home

published
Incentivised ReviewNo
Build StagePost-Construction
Construction End DateDecember 2020
Mel E
Mel EHunter Region, NSW
  • 4 reviews
  • 2 likes

Starting on site was a year in the making

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Great service from thornton staff

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Terry Mcpherson
Terry McphersonSydney Surrounds, NSW

New Build : Homestead Range

published

Very very Happy with our Building supervisor, every issue rectified & he always was contactable
Quality of Build terrific overall however very unhappy with our paint job 2 x other trades mentioned worse paint job they’d ever seen , render not great either
Having said that would highly recommend Eden Brae Homes to anyone that asks

Customer Service
Site Admin
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Hannah G
Hannah GHunter Region, NSW

Pre-Build experience - Great

published

We have now completed the pre-build part of the building process. So far, we are extremely happy.
Our customer service administrator Skye has been fantastic and has great communication I cannot fault. Always replying to our emails promptly and in great detail. Always reassuring and chasing up our concerns even with the most trivial questions.
There is a lot of signing and paperwork which took a bit of time to get through but overall very pleased so far.
Highly recommend (especially if you have Skye as CSA)

Customer Service
Site Admin

Shoddy trades

published

Kitchen is falling apart after only
six months. Cupboards bind, dishwasher doesn’t fit, marks in paintwork. We have had over 100 defects noted in entire house and waiting on resolution. We have found that in the initial build they use cheap shoddy tradesman who take no care or responsibility. We found the painters painting by mobile
phone light one night- and they don’t use drop sheets- even after the carpet is laid! Neither do they clean before they paint. We have had dirt painted into all door treads.
One window not installed properly
and the lounge room flooded in a downpour.

Plenty of excuses from supervisors - still
waiting on resolution. House looks beautiful when looked at from afar - but beware the finer details.

Customer Service
Site Admin
Mel
MelSydney Surrounds, NSW

Excellent communication - very happy!!!

published

We didn’t live close to our home that was being built, but were very lucky to have Steve as our site supervisor who kept us informed and updated throughout the whole build. We didn’t feel the need to go and check our home constantly with the excellent communication from Steve. We were very happy at handover to see that everything was as it has been described. Would highly recommend building again with Eden Brae (particularly if you have Steve as the site supervisor).

Customer Service
Site Admin
Hannah
Hannah Hunter Region, NSW

So Happy!!

published

We have just recently completed our build with Eden Brae and are super happy with the result and experience we have had. Jon was our onsite supervisor and I could not fault his work. He was always quick to respond and always went above & beyond to ensure all our requests were met. Jon was able to answer all our questions and never made us feel silly for asking. Could not recommend him and Eden Brae enough.

Customer Service
Site Admin
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Jenelle M.
Jenelle M.Hunter Region, NSW

Beyond happy with our build and the service we received.

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Site Admin
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