- Eden Brae Homes
Build fast and not care about quality
I have my first building with Eden Brae (House and Land packages). We were exciting until we have move in. The builder only allow to inspect two times - Practical and Completion. Timeline of building was fast. It toke 5 months of 6 months. During practical inspection, there was a hole on the wall which was not on floor plan, electrician did not follow electric plan (switch in wrong places). Supervisor don't know anything about our house. He thought we have ducted air-con. In total, not checking anything and just allow those trades doing whateve...r they want in your house. What a disappointed! After we moved in, there an issue about waterproof in main bathroom, water leaking etc., Asking them to fix, take very long time (blaming Covid 19). Repair incorrectly, It just get worst. I swear I will never build with them again! Sum up, quality of builds is lowest.
- Eden Brae Homes
The building of my home was managed in a professional manner, by [name removed] and with fortnightly updates from my supervisor, [name removed]. The workmanship and build quality of my home was good. All pre-, post and during construction queries and issues were handled promptly. The final cost was within the estimated cost.
- NSW, Thornton
Love our house great staff, need admin improvements
Initially a great process we wanted a total price based on the house we wanted and the inclusions and [name removed] was very helpful in giving this to us when other builders would dance around it.
As we got through the process things became harder and harder as paperwork became hard to deal with and wording was not specific so items would be excluded and management would add fees and charges as wording was not specific.
Home galleries was also painful because you are dealing with 4 different people Anita was extremely helpful with color sel...ections. Had issues with electrical, kitchens and plumbing as they were poor in communication. Through it all I have to commend [name removed] our site manager on his patience and assistance with sorting out things that management would be painful and stubborn to deal with or overlook due to poor administration by home gallery. I also have to commend [name removed] on her patience, understanding and kindness throughout the process.
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- NSW, Norwest
Nice Tender process, slow in Admin, not a good experience so far
AUGUST 2019 - We are first home buyers trying to get our house built as quickly as we can. This limited our search to reputable builders with registered H&L stock at the time. We quickly shortlisted this to Eden Brae and another builder. In essence we put down deposits on both builders to try to get a deal done that is aligned to what we wanted.
SEPT 2019 - During the tender negotiations, we made it a point to highlight that the build start times and build duration is a big factor in our purchasing decisions. After tough negotiations and despi...te our reservations, Eden Brae has promised us a quick December 2019 date, which we finally gave in and accepted once it was written in our contract. ***OCT 2019 onwards - the colour selection appointment were satisfactory, as the the schedule was spread over a couple of days which allowed us to really be through in our selections. After this however when EDEN BRAE has started dropping the ball for me. Despite the management promise and constant reminders about not being on time, the admin process was a pain to deal with. Constant delays for quotes (one quote took six weeks to be raised as a PCV!) meant that I could not finalise decisions as I do not know what it cost me to do something in the house. Excessive charges on changes meant I had to stay standard with the build. This rolled on for a couple of months until... ***DEC 2019.. my first home is still NOWHERE to being in Construction... Still stuck in admin processes at this point. Completely let down with the experience at this point, however, I will update once anything else happens.
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Questions & Answers
Would you take over the build and plans of the design (modified) we went with (big mistake) with clearly one of the worst project home builders in Australia, MetriCon. What an absolute nightmare they have been!!
Hello good morning
I’m messaging you in the hope someone might help me... we are pretty sure we’ve decided on building the Sandringham 38 but it’s not on display anywhere our consultant has assured us of this...but maybe someone’s built it or got some pics to share with us???. here’s hoping thank you:))Kyra
Hi Kyra, sorry I don’t have any info on a display site, but I love the Sandringham from what I have seen online.
I am wondering if you can please share the quite you received from them? My quite came in at a touch under $500k for the 38 model.
Can anyone share their first hand experience with Eden Brae connect homes?
I built my first home with Eden Brae home 17 years ago, and while I had a few small issues, for the most part they were still very good. After 17 years and 3 growing boys, the house still looked amazing when we finally sold only a few months ago. We're looking to build another home (which is why I'm on this forum) and seems like they are still pretty good and will probably stick with Eden Brae based on our last experience and recent reviews
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