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Eden Brae Homes
4.3 from 782 reviews · View Statistics

Reviews

4.7

110 reviews
  • Build Stage
  • Customer Service
    4.9 (94)
  • Site Admin
    5.0 (27)
  • Timeliness
    4.4 (43)
  • Structural Integrity
    5.0 (6)
  • Plumbing & Waterproofing
    5.0 (4)
  • Electrical & Lighting
    5.0 (4)
  • Flooring
    5.0 (4)
  • Transparency
    4.5 (77)
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Pai

Pai

  • 3 reviews
  • 2 likes

Very cooperative

published

It is our first home and we had no idea how the whole thing worked with a home & land package. We were roaming in the market with lots of questions in our mind and we feel lucky to meet with Mark. He spent the time with us to explain in details how the process worked and what to expect, answered most of our questions in details about site costs and different building stages. Showed us photos from construction site explaining how things were done. It gave us a very clear picture. After the first meeting, we got confidence.
Our CSA Amanda is very cooperative and answered most of our queries in details about the land and building information.
She is very prompt and replies to any questions and always approachable.

Customer Service
Timeliness
Transparency
Incentivised ReviewNo
Build StagePre-Construction
RJ D.

RJ D.Sydney, NSW

Having a Great Experience.... Job Number: 0025145, CDC Number :8052312

published

As a first time home buyer, we are so far having a GREAT experience with our building journey with EdenBrae. The word “Thank you” is not enough to say/show how thankful we are with the team from Mark Maglalang (Sales), Kelly Walda (Contract signing), and most specially to Joanne Forrest (CSA) who’s been giving her sincerest service/support. Very pleasant to talk with and very prompt with replying to emails which takes out a lot of worries. We really feel that this is not just a “job” for her but a calling to help her clients and make the building journey stressfree as much as possible. We are now on next step “on site”, hoping to have the same experience all throughout the build.

Customer Service
Incentivised ReviewNo
Build StagePre-Construction
Christopher

ChristopherHunter Region, NSW

Fantastic first-time building experience!!! (Admin side of things)

published
Customer Service
Site Admin
Timeliness
Transparency
Incentivised ReviewNo
Build StagePre-Construction
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Excellent process and great staff!!

published

We have currently finished our admin work and now moving into the construction stage. The process so far is good and our questions were answered always. In Dec 2020, we got Amanda B. assigned to us as our CSA and she has been excellent since day 1. Extremely responsive, proactive and helpful and for sure has helped us move things at much faster pace than we expected at some of the stages. We took a lot of time during our colour selections and made a lot of changes and Amanda was always helpful in accepting our changes.

We are hoping for the very similar experience during the construction and hoping our SS would be as helpful as our CSA is :)

Customer Service
Timeliness
Transparency
Incentivised ReviewNo
Build StagePre-Construction

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Kumar

Kumar

  • 2 reviews

Build with Eden Brae Homes NSW

published

We are still in our pre-construction stage with Eden Brae Homes but our experience thus far has been nothing short of our expectations. Our customer service administrator extensively worked to understand my requirements and amend them into our plans and variations. She has been so professional, friendly, quick and timely in responding to my requests. She has been great keeping us informed every step of the way and she so happy to answer any questions.
The Home option gallery showcases a large range of features, fixtures, and fittings that helps us to make our house look elegant and outstanding.
We are glad to choose Eden Brae Homes and make them part of our journey to our new home.

Customer Service
Incentivised ReviewNo
Build StagePre-Construction
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Next

Good experience

published

We are currently pre-build with Eden Brae on a Midland 23 in Box Hill. Eden Brae (through Amanda Butcher) were fantastic with their processing, customer service and response times have been fantastic to this point in time. We had a great experience through all selection appointments and were taken care of as a priority throughout our pre-build.

We did have one issue prior to contract that was ironed out within a week or two but left a bitter taste given we would have expected a volume builder of Eden Brae's reputation to have picked up this issue prior to the point they did. Notwithstanding the above, given the ease of process and responsiveness to any enquiries I would highly recommend Eden Brae Homes.

Customer Service
Site Admin
Timeliness
Transparency
Incentivised ReviewNo
Build StagePre-Construction

Customer Service at its best!

published

Our customer service Administrator was S.Hogan. She was great from the start. She kept us up to date, replied to all of my emails within hours (sometimes minutes) and never left me without an answer. If I was upset about anything or confused, she would call me directly and explain what was happening. We had a few communication issues between EB and the home options gallery but all of these were sorted so quickly with her help.

Customer Service
Timeliness
Transparency
Incentivised ReviewNo
Build StagePre-Construction

Customer service

published

I have to share - We have had Joanne F as our CSA and could not fault her one bit.
Prompt, responsive, quick turn around times with questions, helpful with all my questions, communication was suburb, I couldn't be happier. We have had a great experience so far from the start : Sales rep was amazing, CSA amazing - Now for the construction. Lets do this !!!

Customer Service
Incentivised ReviewNo
Build StagePre-Construction
Nick Martelli

Nick MartelliSydney, NSW

Pre constuction

published

I would like to highly commend Joanne Forest, with her assistance throughout the preconstruction period.
We were forced to have our DA approved by Parramatta council due to some technical issues, Joanne assisted us through this journey.
Joanne has gone over and beyond to reach construction phase which we have no achieved.
I could not recommend Eden Brae homes more highly .
Thankyou Joanne

Customer Service
Timeliness
Incentivised ReviewNo
Build StagePre-Construction
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Ahmad Nishad M.

Ahmad Nishad M.Sydney, NSW

New Build Pre-construction with EBH

published
Customer Service
Transparency
Incentivised ReviewNo
Build StagePre-Construction

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CSA feedback

published

So far we have had great customer service. Very efficient and helpful. Any requests that have been made with our CSA has never been a problem. The overall process is long, but that is expected and we are very happy with our overall experience so far and we cannot fault them. Looking forward to our build and the end result!

Customer Service
Transparency
Incentivised ReviewNo
Build StagePre-Construction
Construction End DateOctober 2021
Allan N.

Allan N.Sydney, NSW

Smooth and Less hassle, very Happy

published

We are in first stages of building our first new home with EBH but so far so good everything is according to our plan.
Special thanks to Joanne who’s been with us every step of the way, all our questions answered. She is very professional and very knowledgeable. Thank you in advance to Foad our supervisor who is been so nice and helpful.
Great job guys specially building first new home. Expect the unexpected... Well done!!!

Customer Service
Site Admin
Incentivised ReviewNo
Build StagePre-Construction
Hannah G

Hannah GHunter Region, NSW

Pre-Build experience - Great

published

We have now completed the pre-build part of the building process. So far, we are extremely happy.
Our customer service administrator Skye has been fantastic and has great communication I cannot fault. Always replying to our emails promptly and in great detail. Always reassuring and chasing up our concerns even with the most trivial questions.
There is a lot of signing and paperwork which took a bit of time to get through but overall very pleased so far.
Highly recommend (especially if you have Skye as CSA)

Customer Service
Site Admin
Timeliness
Transparency
Incentivised ReviewNo
Build StagePre-Construction
Khan

KhanSydney, NSW

Great experience

published

We have just reached close to construction stage. There was good communication. All questions were answered promptly during paperwork and product selection. From the early visit to the display homes to estimate, selection and administration, all communications were responded promptly and professionally. It was pleasure to deal with all team members

Customer Service
Incentivised ReviewNo
Build StagePre-Construction
Steven

StevenSydney, NSW

  • 2 reviews

Great Professional Service so far!

published

We are ready to build anytime soon, we are happy with everything so far up to the Pre-Construction stage. From the early visit to the display homes to estimate, selection and administration, nothing was ever too much trouble, every phone calls and email communications were responded swiftly and professionally. Every details were done meticulously. Can't wait for the next phase, hoping for a smooth building process!

Customer Service
Timeliness
Transparency
Incentivised ReviewNo
Build StagePre-Construction
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Questions & Answers

Kyra

Kyra asked

Eden Brae Homes

Hello good morning
I’m messaging you in the hope someone might help me... we are pretty sure we’ve decided on building the Sandringham 38 but it’s not on display anywhere our consultant has assured us of this...but maybe someone’s built it or got some pics to share with us???. here’s hoping thank you:))Kyra

1 answer
Jodie I.
Jodie I.

Hi Kyra, sorry I don’t have any info on a display site, but I love the Sandringham from what I have seen online.
I am wondering if you can please share the quite you received from them? My quite came in at a touch under $500k for the 38 model.
Thanks!

Dee

Deeasked

Eden Brae Homes

Can anyone share their first hand experience with Eden Brae connect homes?

1 answer
T J.
T J.

I built my first home with Eden Brae home 17 years ago, and while I had a few small issues, for the most part they were still very good. After 17 years and 3 growing boys, the house still looked amazing when we finally sold only a few months ago. We're looking to build another home (which is why I'm on this forum) and seems like they are still pretty good and will probably stick with Eden Brae based on our last experience and recent reviews

Ehsan C.

Ehsan C.asked

Eden Brae Homes

Hi I am looking to build a Glen Burn model. 30 sqr. Any tips or sharing of experience will be highly appreciated.

2 answers
James H.
James H.

Congratulations Ehsan, Eden Brae is good at providing a onsite camera-build watch, so you watch it grows day by day. It is really nice. However, it does rule out our excuses to visit the site frequently. Because EBH uses subcontractors, sometimes you might get trainees. So take your time to inspect thoroughly and follow up with the supervisor to ensure it is done properly.
Admin plays a big part in the project, our first one Sarah B knows nothing and the second one Samantha knows everything. So you may want to talk to the manager if in doubt. That Sarah asked us to enquire about Tiger Tails even the power poles are on the other side of the road!
Lastly, you perhaps should get your landscaping organised and approved beforehand to save your time and start straight away after settlement as EBH doesn’t do landscape at all.
Good lucky!

Ehsan C.
Ehsan C.

Thank you for taking the time to reply James.

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