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Eden Brae Homes
4.3 from 828 reviews · View Statistics
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Reviews

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Conrad Y
Conrad YSydney, NSW

Good experience

published

The build is about to start next week. The experience so far has been good. There are a few issues with the HOG variations, particularly, the kitchen, but we're glad that it has been sorted out. Joanne has been helpful and is able to assist us in our journey.

The total cost is a bit over than we have initially budgetted but we have added the variations where it makes sense.

We're excited to see how the build will progress and Eden Brae's build quality.

Customer Service
4/5
Transparency
4/5
Incentivised Review No
Build StagePre-Construction

Good Experience so far

published

Currently building our First home. The experience at HOG was not great. Only a few of the vendors were helpful others were rude and not helpful at all. However, the CSA and EBH management were always helpful in sorting out any issues or queries. Overall a good experience so far.

Customer Service
4/5
Timeliness
4/5
Transparency
4/5
Incentivised Review No
Build StageMid-Construction

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Shania
Shania Sydney, NSW
  • 2 reviews

Exciting experience

published

The admin process has unfortunately taken longer than we anticipated due to unforeseen delays. Jessica has made the process as smooth as possible for us and has been fantastic in answering all enquiries we have and helping us deal with an issues which have come up during the administration process.

Customer Service
4/5
Timeliness
3/5
Transparency
4/5
Incentivised Review No
Build StagePre-Construction

Good experience

published

We are currently pre-build with Eden Brae on a Midland 23 in Box Hill. Eden Brae (through Amanda Butcher) were fantastic with their processing, customer service and response times have been fantastic to this point in time. We had a great experience through all selection appointments and were taken care of as a priority throughout our pre-build.

We did have one issue prior to contract that was ironed out within a week or two but left a bitter taste given we would have expected a volume builder of Eden Brae's reputation to have picked up this issue prior to the point they did. Notwithstanding the above, given the ease of process and responsiveness to any enquiries I would highly recommend Eden Brae Homes.

Customer Service
5/5
Site Admin
5/5
Timeliness
5/5
Transparency
3/5
Incentivised Review No
Build StagePre-Construction
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Mel E
Mel EHunter Region, NSW
  • 4 reviews
  • 2 likes

Starting on site was a year in the making

published
Customer Service
5/5
Site Admin
4/5
Transparency
2/5
Incentivised Review No
Build StageMid-Construction
Construction End DateNovember 2021
Yuki K.
Yuki K.Sydney, NSW

Helpful and Easy to deal with

published

Our experience so far with Eden Brae has been delightful, they are flexible and able to accommodate our request. The admin team we dealt with has been professional and knowledgeable, especially our CSA Jessica she is responsive and efficient. Thank You for your hard work. Can't wait to see our build!

Customer Service
5/5
Transparency
4/5
Incentivised Review No
Build StagePre-Construction
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Pre-Construction Experience

published
Customer Service
4/5
Timeliness
3/5
Transparency
3/5
Incentivised Review No
Build StagePre-Construction

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Ann
AnnSydney, NSW

Pre-construction Experience

published

We have been very happy with the level of service and support provided by the team at Eden Brae.
We have just completed the pre-construction stage and even though it has been a lengthy process, have always been well informed on the progress. In particular, our CSA Jessica, was extremely helpful and answered any concerns in a prompt and professional manner.

Customer Service
4/5
Transparency
4/5
Incentivised Review No
Build StagePre-Construction

Other Home Builders

 
 

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(1,234)
Sugiharto
SugihartoSydney, NSW

Pre-Construction and Administration process with Eden Brae

published
Customer Service
4/5
Transparency
4/5
Incentivised Review No
Build StagePre-Construction
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David N Sandra G.
David N Sandra G.Sydney Surrounds, NSW

The Hard Part is .......DONE

published

We are happy so far! Skye, Mandy and Anita have all been fantastic and patient with our weekly update calls/emails to find out where we are. Skye was patient and always emailed back promptly. We are now waiting for the construction to start and are very excited. Thanks Skye and the rest of the team for making the paperwork side not too painful!

Customer Service
5/5
Timeliness
3/5
Transparency
4/5
Incentivised Review No
Build StagePre-Construction
Construction End DateApril 2021
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Mohammed
MohammedSydney, NSW
  • 2 reviews

Great Experience!!

published

We have just moved to construction phase. So far we are very happy with the experience and customer services provided by our csa. She is very approachable, helpful and moreover guided us in right way whenever required. From the beginning there was a friendly and experienced team especially CSA(Joanne Forrest).

Our customer service administrator (Joanne Forrest) was very helpful and informative throughout the process and was quick to reply to our emails as well as sending out documents that we needed.

The site supervisor allocated was Mark Vaughan who was very transparent about the progress and he makes sure to update the progress fortnightly. He was on top of every aspect that needed attention.

Customer Service
5/5
Site Admin
4/5
Timeliness
4/5
Structural Integrity
4/5
Transparency
4/5
Incentivised Review No
Build StageMid-Construction

Other Home Builders

 
 

0.0
(1,234)
Josh
JoshHunter Region, NSW

Good, friendly service, and have been very helpful.

published

Skye at EB has always been up front and very helpful with the whole process. As first home buyers/builders we found the entire process easy going and where informed of everything we needed to know and explained everything in full. We can't wait to move in to our brand new home.

Customer Service
4/5
Transparency
4/5
Incentivised Review No
Build StagePre-Construction
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Darshik
DarshikSydney, NSW
  • 3 reviews

Good but can get better (Pre-Construction)

published
Customer Service
4/5
Transparency
4/5
Incentivised Review No
Build StagePre-Construction
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Jethro
Jethro
  • 2 reviews

So far so good

published

Overall Process has been easy and the reason I chose Eden Brae was they were proactive in follow up. Being my first home there were many things I didn't understand in terms of next steps and my only feedback would be a bit more communication to keep things rolling wouldn't go astray.
But, I'm very happy with the experience so far and looking forward to seeing slab down and frames up soon.

Customer Service
4/5
Timeliness
3/5
Transparency
4/5
Incentivised Review No
Build StagePre-Construction

Very pleased with our experience

published

We signed with Eden Brae last October with a lovely sales person Frank who was very informative and trustworthy. Then we were with Mandy then Skye for the rest of the administration process who were both also very prompt with replies and helped us a lot with all of our first home owner questions. We are now starting the building process and our supervisor Andrew is also extremely nice and approachable. We feel comfortable and happy we chose Eden Brae and would recommend it to anyone. Everyone has been awesome and with the few minor hold ups we had with paperwork, Skye was keeping us updated along the way! Keen for the build! :)

Customer Service
4/5
Site Admin
5/5
Transparency
4/5
Incentivised Review No
Build StagePre-Construction
Construction End DateDecember 2020
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Questions & Answers

Kurt B.
Kurt B.asked
NSW, Thornton

Would you take over the build and plans of the design (modified) we went with (big mistake) with clearly one of the worst project home builders in Australia, MetriCon. What an absolute nightmare they have been!!

No answers
Kyra
Kyra asked
Eden Brae Homes

Hello good morning
I’m messaging you in the hope someone might help me... we are pretty sure we’ve decided on building the Sandringham 38 but it’s not on display anywhere our consultant has assured us of this...but maybe someone’s built it or got some pics to share with us???. here’s hoping thank you:))Kyra

1 answer
Jodie I.
Jodie I.

Hi Kyra, sorry I don’t have any info on a display site, but I love the Sandringham from what I have seen online.
I am wondering if you can please share the quite you received from them? My quite came in at a touch under $500k for the 38 model.
Thanks!

Dee
Deeasked
Eden Brae Homes

Can anyone share their first hand experience with Eden Brae connect homes?

1 answer
T J.
T J.

I built my first home with Eden Brae home 17 years ago, and while I had a few small issues, for the most part they were still very good. After 17 years and 3 growing boys, the house still looked amazing when we finally sold only a few months ago. We're looking to build another home (which is why I'm on this forum) and seems like they are still pretty good and will probably stick with Eden Brae based on our last experience and recent reviews

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Eden Brae Homes

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