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Eden Brae Homes
4.3 from 830 reviews · View Statistics
See the Best Home Builders in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Eden Brae Homes

Reviews

  • Build Stage
  • Customer Service
    5.0 (109)
  • Site Admin
    4.9 (46)
  • Timeliness
    4.7 (60)
  • Structural Integrity
    5.0 (14)
  • Plumbing & Waterproofing
    5.0 (9)
  • Electrical & Lighting
    5.0 (7)
  • Flooring
    5.0 (8)
  • Transparency
    4.9 (86)
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Reviewer Photos & Videos

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The Walkers
The WalkersSydney Surrounds, NSW

Excellent start to our dream home

published

Our journey with Eden Brae has been second to none. From the sale start at the display home to the HOG and to the CSA/Pre-site administration, it has been truely amazing. Having a CSA with a wealth of knowledge really put our mind at ease. Questions were answered promptly and responses given to us articulately in ways even us rookies could understand. The support we we were given has really made the start of our journey for our dream home one to remember forever.

Customer Service
5/5
Timeliness
4/5
Incentivised Review No
Build StagePre-Construction
Mat K
Mat KSydney, NSW

Amazing Pre-Construction Process and Customer Service !!!

published
Customer Service
5/5
Site Admin
5/5
Timeliness
5/5
Transparency
5/5
Incentivised Review No
Build StagePre-Construction

Other Home Builders

 
 

0.0
(1,234)
Amy platt
Amy plattSydney, NSW

Eden brae build

published

We are currently half way through our construction period and would like to give some positive feedback to our current supervisor David Elliot. We have had a great experience and have found his knowledge, professionalism and prompt service beyond our expectations. We are very excited to see our end result.

Customer Service
5/5
Site Admin
5/5
Timeliness
5/5
Structural Integrity
5/5
Plumbing & Waterproofing
5/5
Electrical & Lighting
5/5
Flooring
5/5
Transparency
5/5
Incentivised Review No
Build StageMid-Construction
Construction End DateNovember 2021
Rebekah Arnold
Rebekah ArnoldSydney, NSW
  • 2 reviews

Great Customer Service !

published

We are extremely happy with our decision to build with Eden Brae.
Our CSA Sarah H was very informative and was always there to help give answers to all my questions.
Even during covid Eden Brae did their best to push our file to Construction.
We have finally started and cannot wait yay!

Customer Service
5/5
Site Admin
5/5
Timeliness
5/5
Transparency
5/5
Incentivised Review No
Build StagePre-Construction
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Aimee Taylor
Aimee Taylor
  • 2 reviews

We have been very happy with the support and quick service we received pre-build.

published

Our build has only just started, but we are very happy with the support from the Eden Brae team with the lead up in this big and daunting process. We felt very informed all throughout and were especially happy with how quick they were to answer questions and respond to our many emails.

Customer Service
5/5
Site Admin
5/5
Timeliness
5/5
Transparency
5/5
Incentivised Review No
Build StageMid-Construction

Great first build experience

published

At first we were worried with pre site process and how long it seemed to take to get started but this quickly changed once we we got into construction. We can't believe the finished product and how good it turned out! Gavin hill was our supervisor throughout the whole build and helped make the process a breeze, he had the answers to any questions we asked and overall made the experience a lot more enjoyable.

Customer Service
5/5
Site Admin
5/5
Timeliness
5/5
Structural Integrity
5/5
Plumbing & Waterproofing
5/5
Flooring
5/5
Transparency
5/5
Incentivised Review No
Build StageMid-Construction
Construction End DateAugust 2021
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Client
ClientSydney, NSW

Great Support From Customer Service Administrator

published

Our build is about to start next week so everything on the admin side is sorted. We were lucky to have Jessica.F as our customer service administrator. She was able to sort out any issues/documents needed quickly and she kept everything on schedule. I never even needed to call her on phone, everything was sorted on email. I would 100% recommend Jess!

Customer Service
5/5
Transparency
5/5
Incentivised Review No
Build StagePre-Construction

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Pramendra Khadgi
Pramendra KhadgiSydney, NSW

Happy with the Service

published

Finally, it's taken over 2 years to arrange a loan and starting to build. I'm really thankful that Eden Brae Team looked after me and waived the excess fee which I was liable to pay as per contract. This is a great outcome and allowed me to borrow the loan from the bank. thank you CS Team.

Customer Service
5/5
Timeliness
5/5
Transparency
5/5
Incentivised Review No
Build StagePre-Construction

Other Home Builders

 
 

0.0
(1,234)

So Far Excellent

published
Customer Service
5/5
Site Admin
5/5
Timeliness
5/5
Transparency
5/5
Incentivised Review No
Build StagePre-Construction
Construction End DateMarch 2022
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Excellent Customer Service

published

We are very satisfied with the administration process. We had an amazing experience with Eden Brae, from the time we visit the display home up to processing of the CDC. The staffs are very helpful and accommodating, and very responsive. Special thanks to Adam, Kelly, and Joanne for all their support, you guys are awesome. Looking forward to start the construction after the covid lockdown.

Customer Service
5/5
Site Admin
5/5
Incentivised Review No
Build StagePre-Construction
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Thanks Skye!

published
Customer Service
5/5
Transparency
5/5
Incentivised Review No
Build StagePre-Construction

Other Home Builders

 
 

0.0
(1,234)
Gagan Bedi
Gagan BediHunter Region, NSW

Administrator

published

Our administrator - Kristy Hatch has gone above and beyond to help us understand everything. She would send us an email almost every day to keep us up to date with the process. She has made the whole process so easy and pleasant for us. Normally this is the time that everyone hates, ours has been the best so far. Thank you

Customer Service
5/5
Site Admin
5/5
Timeliness
5/5
Transparency
5/5
Incentivised Review No
Build StagePre-Construction
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Boydy L.
Boydy L.Sydney Surrounds, NSW

Skye is the best

published

Skye was so helpful and responsive. It was a great experience having her as part of this build. Thank you very much. Her office was easy to deal with. The process took some time, but it is done right. Even though I am building a budget conscious home the service was outstanding.

Customer Service
5/5
Timeliness
4/5
Transparency
5/5
Incentivised Review No
Build StagePre-Construction
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Great Customer Service

published

Customer Service Administer Sarah was great! We are First Home Builders and were concerned with the process however she made it very simple for us. She always kept us updated and was responsive in email. Most quotes came back to us within days. We did wait 4 weeks for our kitchen quote however we dcan acknowledge the workload and we remained patient.

Customer Service
5/5
Site Admin
4/5
Timeliness
4/5
Transparency
5/5
Incentivised Review No
Build StagePre-Construction
Garcia-Cloete
Garcia-Cloete
  • 2 reviews

Responsive, efficient and supportive.

published

Joanne has been great since the very beginning of the admin process. She has been supportive the whole way through and always responded to our queries timeously. She has dealt with all matters in a respectful and professional manner. Joanne has done a great job on following up on things when it seemed time was getting away from us. She pushed the urgency of our queries in order to get the process completed as quickly as possible.

Customer Service
4/5
Site Admin
4/5
Timeliness
2/5
Incentivised Review No
Build StagePre-Construction
Page 1 of 5

Questions & Answers

Kurt B.
Kurt B.asked
NSW, Thornton

Would you take over the build and plans of the design (modified) we went with (big mistake) with clearly one of the worst project home builders in Australia, MetriCon. What an absolute nightmare they have been!!

No answers
Kyra
Kyra asked
Eden Brae Homes

Hello good morning
I’m messaging you in the hope someone might help me... we are pretty sure we’ve decided on building the Sandringham 38 but it’s not on display anywhere our consultant has assured us of this...but maybe someone’s built it or got some pics to share with us???. here’s hoping thank you:))Kyra

1 answer
Jodie I.
Jodie I.

Hi Kyra, sorry I don’t have any info on a display site, but I love the Sandringham from what I have seen online.
I am wondering if you can please share the quite you received from them? My quite came in at a touch under $500k for the 38 model.
Thanks!

Dee
Deeasked
Eden Brae Homes

Can anyone share their first hand experience with Eden Brae connect homes?

1 answer
T J.
T J.

I built my first home with Eden Brae home 17 years ago, and while I had a few small issues, for the most part they were still very good. After 17 years and 3 growing boys, the house still looked amazing when we finally sold only a few months ago. We're looking to build another home (which is why I'm on this forum) and seems like they are still pretty good and will probably stick with Eden Brae based on our last experience and recent reviews

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