- NSW, Thornton
Starting on site was a year in the making
Our review is based on our experience so far with building the Waldorf Mk2. We changed the floor plan to allow for 5 bedrooms and 4 ensuite bathrooms.
We signed up with Eden Brae homes in March 2020 and our file has only recently (Feb 2021) been released to the construction team. For us getting to the construction phase has been a very long, at times incredibly frustrating process. However after reading numerous reviews on productreview for Eden Brae it seems that our lengthy delays in getting to site are uncommon.
Our first point on contac...t at the display home was Frank and he was fantastic and very easy to talk to. He was happy to take calls and go over any ideas or questions we had as we needed a 5 bedroom home. Once we signed up Skye took over and was our customer service consultant. Skye has been a great help to us during the administration phase of our build, she has been very prompt in answering our questions and trying to rectify any issues we had. As we had to make changes to the floor plan to accommodate for 5 bedrooms we often had paperwork that we received that had errors or items missing. My partner and I became very frustrated with the entire process and the length of time every step was taking. To her credit Skye was a great asset to Eden Brae, she tried to keep us as updated as she could when she followed up with contractors and tried to push things through quickly for us. She understood we were getting frustrated with the entire process and from her end she did everything she could to make the process as stress free as possible for us. We are now at the beginnings of our build stage and have Jay as our site supervisor. Everything so far has run very smoothly. We love driving past our block and seeing the daily progress after it sat untouched for so long. Fingers crossed for a smooth and stress free remainder of our build.
- NSW, Norwest
We have just moved to construction phase. So far we are very happy with the experience and customer services provided by our csa. She is very approachable, helpful and moreover guided us in right way whenever required. From the beginning there was a friendly and experienced team especially CSA(Joanne Forrest).
Our customer service administrator (Joanne Forrest) was very helpful and informative throughout the process and was quick to reply to our emails as well as sending out documents that we needed.
The site supervisor allocated was Mark Vaughan who was very transparent about the progress and he makes sure to update the progress fortnightly. He was on top of every aspect that needed attention.
- NSW, Norwest
My Home Construction
Very impressed with Eden Brae's service and commitment to quality and timeliness. Pleasure working with all Eden Brae staff through the journey. I would like to give a special thanks and mention to our Customer Service Administrator Rhyannon Thieler. Rhyannon is just brilliant. She always keeps the client first and makes sure they are updated all times and consult with them through out the various phases. Very helpful and goes out of her way to help us during the ever complex construction phase. Our building supervisor Steven Gray is very profe...ssional and keeps us updated of the progress on a regular basis. We have just begun the construction phase with Steven and looking forward to completion of the project in time and providing great feedback at the end of the build.
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- NSW, Norwest
Great service by staff
The staff handling the purchase of my house and land package have been very helpful and reassuring in regards to my purchase and currently the construction of our new home. From the moment I came to see the Livingston 21 MK3 I knew it was the home for me. Matthias was very helpful and addressed all doubts regarding the purchase and details. Lisa guided me through all the details and modifications I required as well as supporting me when I had some doubts regarding the purchase time. The length of time for exchange of contract seemed to take to long. Steve the build manager has been prompt and efficient in advising me of the stages the erection is at and am very pleased with the Eden Brae staff.
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- Eden Brae Homes
Job Number: 0021500
CDC Number : DA-19-00726
Given my experience building my home with Eden Brae and the quality so far, I would have no hesitation in recommending Eden Brae to anyone as a preferred builder for quality and good value.
From my first dealings with Johanna Van Doorn (Sales Consultant) through to Joanne Forrest so far I cannot fault my journey with Eden Brae
The construction management by the building supervisor, Paul Doel is exceptional with achieving little or no delays between the stages in construction so far and sharing with us a fortnightly status report of.
I would have no hesitation in building with Eden Brae again and I am sure I will love living in my new home once completed.
- NSW, Norwest
Great Experience - The journey just started!!
This is our first home in Australia. Our experience with respect to construction is different before. Our LOT shape is irregular and its was hard for us to find a project builder which a Home Plan works with our LOT. Eden Brae is one of the few who can help us with a plan which me and my wife liked. The Sales Person Johnny really helpful in our initial process. The process was smooth and fun after that. Kayla, our Customer Service Administrator is really helpful in getting answers for our numerous questions. Life won't be perfect if there is no challenge. We had few hiccups and bumps, Kayla helped us to get thru them. We were couple months delayed but now the construction started. Its been a week the construction been started.
- NSW, Norwest
Good Quality Work
Still at the bricklaying stage.
They seem to have good contractors who know what they are doing. Quality of materials and workmanship has been good so far. Management do actually listen to customers. I called one of their senior managers when I had some concerns and he helped out and got me some answers.
Final review to be included on completion.
Questions & Answers
Would you take over the build and plans of the design (modified) we went with (big mistake) with clearly one of the worst project home builders in Australia, MetriCon. What an absolute nightmare they have been!!
Hello good morning
I’m messaging you in the hope someone might help me... we are pretty sure we’ve decided on building the Sandringham 38 but it’s not on display anywhere our consultant has assured us of this...but maybe someone’s built it or got some pics to share with us???. here’s hoping thank you:))Kyra
Hi Kyra, sorry I don’t have any info on a display site, but I love the Sandringham from what I have seen online.
I am wondering if you can please share the quite you received from them? My quite came in at a touch under $500k for the 38 model.
Can anyone share their first hand experience with Eden Brae connect homes?
I built my first home with Eden Brae home 17 years ago, and while I had a few small issues, for the most part they were still very good. After 17 years and 3 growing boys, the house still looked amazing when we finally sold only a few months ago. We're looking to build another home (which is why I'm on this forum) and seems like they are still pretty good and will probably stick with Eden Brae based on our last experience and recent reviews
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