- NSW, Norwest
Be careful with your sales rep and be careful with your variations and provisional allowance
We are finalising all PCVs before the build can start. My main grievance is the quote we received far exceeds the provisional allowance we put in. We put in the provisional allowance under the guidance of their sales rep, and we told her exactly what we wanted. A couple of examples, we told her we wanted wide engineered timber floor boards throughout except wet areas, and she told us $12k should cover the upgrade. The quote for the timber floors came back nearly $40k. We told her for the kitchen we wanted the most expensive stone top with wate...rfall ends (we've been to Home Options Gallery before we signed with them so we knew roughly what we like), and again she told us $12k should cover the upgrade. The quote came back $40k+. How could the sales rep be so ignorant? Or is this deliberate? It has thrown out all my numbers and I have to cut back on other things trying to make the build stick to a budget. People go down the road to build a new house so that they get what they wanted to a certain degree, I was realistic in knowing that I couldn't get everything I wanted because our budget is not infinite but I've told them at the very beginning the things that mattered with enough detail and double checked with them whether our allowance was enough. It makes me more than angry, this under quoting behaviour is either incompetent or misconduct, either is undesirable in someone you have entrusted with your lifetime savings with. We have chosen one of their most expensive houses in the prestige series, and we have paid for packaged upgrades. You would think this should have a reasonable amount of 'prestigious' or 'luxurious' inclusions. Truth is, if you stop here, what you get is a largely vanilla product with a few upgrades but nowhere near what normal people would call 'luxurious'. Recognising this, we have allowed another $200k for various variations and upgrades, and it turns out it still is not enough. The whole business model is also deeply questionable. Because their base product (even for a prestige series house) is so basic, you almost have to have variations and upgrades. With each category, they only have one supplier. No competition means high prices. Prices from those suppliers are dictated by Eden Brae. I understand most builders need to make a margin but some of their prices when comparing against the market make your eyes water. An example, to upgrade a standard MDF flush panel door to a high door (an additional 30cm in height), they charged $72 per door (this is just for the additional 30cm MDF) up until recently and now they are charging $97 per door. This is a whopping 35% increase. Who else in this low inflation world is having such steep increases? To rub insult in injury, the same standard door (same door from same brand) retails in Bunnings for $31. Please note the $31 is for the whole door, not just a little section of it. You know those seemingly attractive upgrade packages that appears to be good value? Some of those upgrades are just hooks for you to spend more money. One of their popular upgrade is increased ceiling height, our sales rep didn't even mention to me that we might need to increase the height of the doors to make the higher ceiling look good. They must have realised this, as in their latest promotion, they have included some higher doors (not all doors) with the increased ceiling height. I don't know exactly what relationship Home Options Gallery and Eden Brae have, the suppliers in the gallery might pay rent and/or a commission or rebate to Eden Brae. There is no doubt once you are signed with Eden Brae, you are a captive audience to those suppliers, it is hard to walk away without spending more money. Eden Brae may not be the only project home builder who does this. It seems they all operate on similar models. This sector reminds me of the financial services sector before the Royal Commission. I think it is high time for a Royal Commission on the building sector.
Questions & Answers
Would you take over the build and plans of the design (modified) we went with (big mistake) with clearly one of the worst project home builders in Australia, MetriCon. What an absolute nightmare they have been!!
Hello good morning
I’m messaging you in the hope someone might help me... we are pretty sure we’ve decided on building the Sandringham 38 but it’s not on display anywhere our consultant has assured us of this...but maybe someone’s built it or got some pics to share with us???. here’s hoping thank you:))Kyra
Hi Kyra, sorry I don’t have any info on a display site, but I love the Sandringham from what I have seen online.
I am wondering if you can please share the quite you received from them? My quite came in at a touch under $500k for the 38 model.
Can anyone share their first hand experience with Eden Brae connect homes?
I built my first home with Eden Brae home 17 years ago, and while I had a few small issues, for the most part they were still very good. After 17 years and 3 growing boys, the house still looked amazing when we finally sold only a few months ago. We're looking to build another home (which is why I'm on this forum) and seems like they are still pretty good and will probably stick with Eden Brae based on our last experience and recent reviews
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