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Eden Brae Homes
4.3 from 782 reviews · View Statistics

Reviews

  • Build Stage
  • Customer Service
    3.2 (5)
  • Site Admin
    2.8 (4)
  • Timeliness
    2.6 (5)
  • Structural Integrity
    3.5 (4)
  • Plumbing & Waterproofing
    2.8 (4)
  • Electrical & Lighting
    2.8 (4)
  • Flooring
    4.0 (4)
  • Transparency
    2.2 (5)
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Punnareay Rath

Punnareay RathSydney, NSW

  • 2 reviews

Build fast and not care about quality

published
Customer Service
Site Admin
Kristen

KristenSydney Surrounds, NSW

Disappointed

published
Incentivised ReviewNo
Build StagePre-Construction

Good Workmanship

published

The building of my home was managed in a professional manner, by [name removed] and with fortnightly updates from my supervisor, [name removed]. The workmanship and build quality of my home was good. All pre-, post and during construction queries and issues were handled promptly. The final cost was within the estimated cost.

Incentivised ReviewNo
Build StagePost-Construction
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Our first build

published

It was all smooth sailing through the administration process until our plans were lodged to council. Unfortunately our plans did not meet council guidelines, so changes had to be made. This process was lengthy and at times difficult, however, we had an amazing lady named Skye who stepped in and took over our job due to circumstances of COVID19.
Skye responded to our correspondence promptly and made all relevant enquiries quickly to get our build back on track. We're now ready to build!!!

Incentivised ReviewNo
Build StagePre-Construction

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Nicole

NicoleHunter Region, NSW

Love our house great staff, need admin improvements

published
Customer Service
Site Admin
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Dan B.

Dan B.Sydney, NSW

  • 2 reviews
  • 6 likes

Nice Tender process, slow in Admin, not a good experience so far

published
Customer Service
Site Admin
Suresh P.

Suresh P.Sydney, NSW

1 year and still waiting....

published

Signed Initial contract in 2017 Apr and land registered in July 2018, it took 6 months for Council approval that is only 6 months coz we started following up in the 6th month but Builders never followed up.

Expensive and they never put themselves in customers shoe, paid extra money though it was them who are very slow to keep contract current.

Customer Service
Timeliness
Ketan Shah

Ketan ShahSydney

  • 10 reviews
  • 15 likes

The Eden Brae Home complete review from contract to finish

published
Customer Service
Site Admin

Outstanding Service by Eden Brae Team!!!######UPDATED###### End product is below industry average

published
Construction End DateOct 2017
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Vic

VicHunter Region, NSW

  • 2 reviews

Eden Brae is quite expensive

published

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VAN

VANSYDNEY

First home build.

published

First home build. Administration process went smoothly due to us having a supportive customer service administrator ([name removed]), she provided us with constant step by step progress, resolved all issues promptly, responded to emails as soon we sent them, the list goes on. CSA like [name removed] are rare she understood how stressful building could be so she provided simple instructions and did follow ups to see if we required any further assistance. Thanks Eden Brae and [name removed] administration process went smoothly Cheers Van.

Construction End DateFeb 2017

Reactive not Proactive!!!

published

Not so happy

published
Paulmaca

PaulmacaCooranbong

Tile varaitions what a rip off

published

Airlite substandard bi fold doors.

published
Home Builders

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Questions & Answers

Kyra

Kyra asked

Eden Brae Homes

Hello good morning
I’m messaging you in the hope someone might help me... we are pretty sure we’ve decided on building the Sandringham 38 but it’s not on display anywhere our consultant has assured us of this...but maybe someone’s built it or got some pics to share with us???. here’s hoping thank you:))Kyra

1 answer
Jodie I.
Jodie I.

Hi Kyra, sorry I don’t have any info on a display site, but I love the Sandringham from what I have seen online.
I am wondering if you can please share the quite you received from them? My quite came in at a touch under $500k for the 38 model.
Thanks!

Dee

Deeasked

Eden Brae Homes

Can anyone share their first hand experience with Eden Brae connect homes?

1 answer
T J.
T J.

I built my first home with Eden Brae home 17 years ago, and while I had a few small issues, for the most part they were still very good. After 17 years and 3 growing boys, the house still looked amazing when we finally sold only a few months ago. We're looking to build another home (which is why I'm on this forum) and seems like they are still pretty good and will probably stick with Eden Brae based on our last experience and recent reviews

Ehsan C.

Ehsan C.asked

Eden Brae Homes

Hi I am looking to build a Glen Burn model. 30 sqr. Any tips or sharing of experience will be highly appreciated.

2 answers
James H.
James H.

Congratulations Ehsan, Eden Brae is good at providing a onsite camera-build watch, so you watch it grows day by day. It is really nice. However, it does rule out our excuses to visit the site frequently. Because EBH uses subcontractors, sometimes you might get trainees. So take your time to inspect thoroughly and follow up with the supervisor to ensure it is done properly.
Admin plays a big part in the project, our first one Sarah B knows nothing and the second one Samantha knows everything. So you may want to talk to the manager if in doubt. That Sarah asked us to enquire about Tiger Tails even the power poles are on the other side of the road!
Lastly, you perhaps should get your landscaping organised and approved beforehand to save your time and start straight away after settlement as EBH doesn’t do landscape at all.
Good lucky!

Ehsan C.
Ehsan C.

Thank you for taking the time to reply James.

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