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Eden Brae Homes
4.3 from 782 reviews · View Statistics

Reviews

  • Build Stage
  • Customer Service
    4.5 (47)
  • Site Admin
    4.4 (31)
  • Timeliness
    4.1 (33)
  • Structural Integrity
    4.4 (20)
  • Plumbing & Waterproofing
    4.4 (22)
  • Electrical & Lighting
    4.2 (22)
  • Flooring
    4.1 (19)
  • Transparency
    4.1 (45)
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Mohammed

MohammedSydney, NSW

  • 2 reviews

Satisfied and amazing build experience with EBH

published
Customer Service
Site Admin
Mia

MiaSydney, NSW

Great Experience

published
Customer Service
Site Admin
Subash

SubashSydney, NSW

Excellent job done

published

Job was done very perfectly. I would like to mention the excellent job performed by my construction supervisor. I have been informed all the job progress within a time frame and all queries were well responded in a prompt manner. Though, I had some issues during the pre-construction stage about some cost which I was not aware, I still like to recommend Eden Brae Homes.

Customer Service
Site Admin
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Ashleigh

Ashleigh Sydney Surrounds, NSW

Happy first home owners

published

So happy with our first home! Everyone we spoke to gave us patience and made the experience enjoyable. We budgeted well so that we could make some upgrades and now that we are in, we are so glad we did.
We felt very lucky with our CSA Ashley and SS Joey, amazing communication and eye to detail. We were always reassured and enjoyed the whole process. Thank you!

Customer Service
Site Admin

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Katrina

KatrinaSydney, NSW

  • 2 reviews

Eden Brae Service

published
Customer Service
Site Admin
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Next

Good experience

published

We are currently pre-build with Eden Brae on a Midland 23 in Box Hill. Eden Brae (through Amanda Butcher) were fantastic with their processing, customer service and response times have been fantastic to this point in time. We had a great experience through all selection appointments and were taken care of as a priority throughout our pre-build.

We did have one issue prior to contract that was ironed out within a week or two but left a bitter taste given we would have expected a volume builder of Eden Brae's reputation to have picked up this issue prior to the point they did. Notwithstanding the above, given the ease of process and responsiveness to any enquiries I would highly recommend Eden Brae Homes.

Customer Service
Site Admin
Patrick P.

Patrick P.Sydney, NSW

A great choice for first home builders. Easy straight forward process from start to finish.

published
Customer Service
Site Admin

Very good customer service, site supervisor, processes and QA systems. Need improvements in inclusions.

published
Customer Service
Site Admin
Siby Ouseph

Siby OusephSydney, NSW

Our First Home experience

published

The construction of the house was completed on time and our customer administrator was excellent in helping with the process works and handover activities.We are currently in the post-construction maintenance stage.
However, we feel the workmanship and the quality of work can be improved especially on tiling, painting and the exterior finish.
Overall it was a good experience with Eden Brae.

Customer Service
Site Admin
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Mel E

Mel EHunter Region, NSW

  • 4 reviews
  • 2 likes

Starting on site was a year in the making

published
Customer Service
Site Admin

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VICTORIA

VICTORIASydney, NSW

  • 2 reviews

Post Construction

published

We are 3 weeks since Handover and we are loving our new Home. Whilst the Admin stage was a little frustrating (was beginning of Covid) once we reached Construction I felt a little more at ease.
We did have a Change of Supervisor after Frame stage and i have to say we felt like we were in better hands from that point on.
Joshua W was very approachable and always took our concerns very seriously and made sure we got answers to all our questions.
We are in the 13 week maintainance stage atm and just this week after we found an issue with a glass window he arranged within 24 hours for someone to come out and retify the issue no questions ask.
If you are luck enough to get Josh, you are in safe hands.

Customer Service
Site Admin
Mohammad R.

Mohammad R.Sydney, NSW

  • 2 reviews

New build with ENB

published

Eden Brae commence on our new home construction July 2020 and within 7 months able to complete the process. Our site supervisor Alex and later on Sahil ( Alex replacement) was super helpful. Both Alex/Sahil provided us with weekly update and in the end Sahil make sure we have a smooth transition of the handover process.

The workmanship and quality of the work was average and supervisor Sahil was prompt to rectify any issues prior handover.

Our CSO EMILY was pretty good and answer all our questions diligently.

Customer Service
Site Admin
Terry Mcpherson

Terry McphersonSydney Surrounds, NSW

New Build : Homestead Range

published

Very very Happy with our Building supervisor, every issue rectified & he always was contactable
Quality of Build terrific overall however very unhappy with our paint job 2 x other trades mentioned worse paint job they’d ever seen , render not great either
Having said that would highly recommend Eden Brae Homes to anyone that asks

Customer Service
Site Admin

Our new home

published

Hi, we have just completed our build with Eden Brae and the whole process has been very good. Our Site Supervisor Dylan T was great, he kept us fully informed about every stage and nothing was too much trouble when we requested any further information or assistance. Eden Brae are lucky to have him as a Site Supervisor. We only dealt with our CSO Amanda from January however we found that she was always available, prompt in responding to our emails and solved any issues that we had in a courteous and efficient manner. We would have no hesitation in recommending Eden Brae.

Customer Service
Site Admin
May

May

  • 2 reviews

Our first home

published

Building our first home with Eden Brae was a great decision. The entire built went smoothly and we are happy with the results so far. We are currently in the maintenance period. Issues may come up as we believe no builder is perfect but we are certain that if any issues arise, EBH will try to resolve it the best way possible.

Thankful for having Joanne (CSA) and Alex (Construction Supervisor) in our building journey. They’ve both been very helpful and professional. They respond quickly to our queries which is very important to us since it was our first build. We will definitely recommend Eden Brae.

Incentivised ReviewNo
Build StagePost-Construction
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Questions & Answers

Kyra

Kyra asked

Eden Brae Homes

Hello good morning
I’m messaging you in the hope someone might help me... we are pretty sure we’ve decided on building the Sandringham 38 but it’s not on display anywhere our consultant has assured us of this...but maybe someone’s built it or got some pics to share with us???. here’s hoping thank you:))Kyra

1 answer
Jodie I.
Jodie I.

Hi Kyra, sorry I don’t have any info on a display site, but I love the Sandringham from what I have seen online.
I am wondering if you can please share the quite you received from them? My quite came in at a touch under $500k for the 38 model.
Thanks!

Dee

Deeasked

Eden Brae Homes

Can anyone share their first hand experience with Eden Brae connect homes?

1 answer
T J.
T J.

I built my first home with Eden Brae home 17 years ago, and while I had a few small issues, for the most part they were still very good. After 17 years and 3 growing boys, the house still looked amazing when we finally sold only a few months ago. We're looking to build another home (which is why I'm on this forum) and seems like they are still pretty good and will probably stick with Eden Brae based on our last experience and recent reviews

Ehsan C.

Ehsan C.asked

Eden Brae Homes

Hi I am looking to build a Glen Burn model. 30 sqr. Any tips or sharing of experience will be highly appreciated.

2 answers
James H.
James H.

Congratulations Ehsan, Eden Brae is good at providing a onsite camera-build watch, so you watch it grows day by day. It is really nice. However, it does rule out our excuses to visit the site frequently. Because EBH uses subcontractors, sometimes you might get trainees. So take your time to inspect thoroughly and follow up with the supervisor to ensure it is done properly.
Admin plays a big part in the project, our first one Sarah B knows nothing and the second one Samantha knows everything. So you may want to talk to the manager if in doubt. That Sarah asked us to enquire about Tiger Tails even the power poles are on the other side of the road!
Lastly, you perhaps should get your landscaping organised and approved beforehand to save your time and start straight away after settlement as EBH doesn’t do landscape at all.
Good lucky!

Ehsan C.
Ehsan C.

Thank you for taking the time to reply James.

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