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Eden Brae Homes
4.3 from 782 reviews · View Statistics

Reviews

  • Build Stage
  • Customer Service
    4.9 (232)
  • Site Admin
    4.9 (174)
  • Timeliness
    4.8 (189)
  • Structural Integrity
    4.9 (140)
  • Plumbing & Waterproofing
    4.8 (130)
  • Electrical & Lighting
    4.8 (133)
  • Flooring
    4.8 (129)
  • Transparency
    4.8 (209)
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Pai

Pai

  • 3 reviews
  • 2 likes

Very cooperative

published

It is our first home and we had no idea how the whole thing worked with a home & land package. We were roaming in the market with lots of questions in our mind and we feel lucky to meet with Mark. He spent the time with us to explain in details how the process worked and what to expect, answered most of our questions in details about site costs and different building stages. Showed us photos from construction site explaining how things were done. It gave us a very clear picture. After the first meeting, we got confidence.
Our CSA Amanda is very cooperative and answered most of our queries in details about the land and building information.
She is very prompt and replies to any questions and always approachable.

Customer Service
Timeliness
RJ D.

RJ D.Sydney, NSW

Having a Great Experience.... Job Number: 0025145, CDC Number :8052312

published

As a first time home buyer, we are so far having a GREAT experience with our building journey with EdenBrae. The word “Thank you” is not enough to say/show how thankful we are with the team from Mark Maglalang (Sales), Kelly Walda (Contract signing), and most specially to Joanne Forrest (CSA) who’s been giving her sincerest service/support. Very pleasant to talk with and very prompt with replying to emails which takes out a lot of worries. We really feel that this is not just a “job” for her but a calling to help her clients and make the building journey stressfree as much as possible. We are now on next step “on site”, hoping to have the same experience all throughout the build.

Customer Service
Incentivised ReviewNo
Build StagePre-Construction

CDC No. 4048928 (Job # 0024643) Great Experience to build through Eden Brae

published

I am highly grateful for EB management for the product, has been delivered above my expectation. Special thanks to Joanne Forrest and Foad S/S, both are very hard working, dedicated and got good working attitude. Throughout, process, ED team was very professional, honest and straight forward. much easier to deal.

Customer Service
Site Admin
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Eden Brae Homes- Great From Start to Finish

published

After recently receiving the keys for our new Bristol 26 (with modifications), we could not be happier with the team at Eden Brae Homes. From the sales team working through our site and layout, the selection teams helping us through the fitout options, The admin team supporting our constant needs, to our construction supervisor Jon Vilo, the entire process was seamless and transparent, which was particularly important as we were not local to the build location.
Great work!

Customer Service
Timeliness

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Our dream home

published

Just moved into our beautiful Eden Brae home and it feels like a dream! We've always admired Eden Brae homes and now finally have one of our own. The staff have been fantastic throughout, especially Rhyannon Thieler & Kelly Walda and our site supervisor in particular, Joshua Waterhouse has been outstanding!

Incentivised ReviewNo
Build StagePost-Construction
Construction End DateMay 2021
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Sheridan S.

Sheridan S.Sydney, NSW

Best day of my life!!

published
Customer Service
Site Admin
Kiranjith T.

Kiranjith T.Sydney, NSW

Extremely happy the way EBH has carried out the entire build process. They kept the word with high quality end product.

published
Customer Service
Site Admin
Alex

AlexSydney, NSW

Great experience

published

The administrative side was frustrating at times due to us not knowing a lot of things/processes. When released for construction though the process was simple and easy. Our site supervisor made all the difference. Fantastic communication, honest, approachable and friendly. Sahil was honestly fantastic and made our lives so much easier. Love our house!

Customer Service
Site Admin
Christopher

ChristopherHunter Region, NSW

Fantastic first-time building experience!!! (Admin side of things)

published
Customer Service
Site Admin
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Stephen J

Stephen JSydney, NSW

Eden Brae Homes - Great service

published

We really thank everyone for helping us with all the queries and providing all the information that we needed in such a timely and friendly manner. We visited many display houses (almost every double story display houses) in Marsden Park from various builders in the process and chose Eden Brae.
A very special thank to Joanne (CSA) & Sahil (Site Supervisor) and his team who work hard in order to complete the project 3 weeks prior to the actual completion date. Very happy with how Sahil has professionally handled the building process.
Overall, the experience has been great. Thanks Eden Brae Homes

Customer Service
Site Admin

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Jim Javier

Jim JavierSydney Surrounds, NSW

No 1 builder, provided unbeatable homes

published
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Customer Service
Site Admin

Excellent process and great staff!!

published

We have currently finished our admin work and now moving into the construction stage. The process so far is good and our questions were answered always. In Dec 2020, we got Amanda B. assigned to us as our CSA and she has been excellent since day 1. Extremely responsive, proactive and helpful and for sure has helped us move things at much faster pace than we expected at some of the stages. We took a lot of time during our colour selections and made a lot of changes and Amanda was always helpful in accepting our changes.

We are hoping for the very similar experience during the construction and hoping our SS would be as helpful as our CSA is :)

Customer Service
Timeliness
Kumar

Kumar

  • 2 reviews

Build with Eden Brae Homes NSW

published

We are still in our pre-construction stage with Eden Brae Homes but our experience thus far has been nothing short of our expectations. Our customer service administrator extensively worked to understand my requirements and amend them into our plans and variations. She has been so professional, friendly, quick and timely in responding to my requests. She has been great keeping us informed every step of the way and she so happy to answer any questions.
The Home option gallery showcases a large range of features, fixtures, and fittings that helps us to make our house look elegant and outstanding.
We are glad to choose Eden Brae Homes and make them part of our journey to our new home.

Customer Service
Incentivised ReviewNo
Build StagePre-Construction

Unbeatable Process and Serevice

published

The process from start to end was fantastic, customer service Joanne was amazing in replying on time and providing support even after the house is Handover. The building supervisors are very consistent and professional, Gavin my home supervisor have make me feel that this is his house not mine, one of the best I have interacted with. Smooth Process, Great Team and Outstanding outcome.

Customer Service
Site Admin
Stan

StanSydney, NSW

  • 2 reviews
  • 2 likes

Highly reliable builder, great experience

published

The building work completed at lighting speed - 8 months only. The builder is well organized and managed, living up to the promises.
The building work is in good quality.
The customer service is top class, timely and helpful
The site supervisor is very capable, experienced and thorough.

In summary, it is a great team, delivering great results

Customer Service
Site Admin
Home Builders

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Questions & Answers

Kyra

Kyra asked

Eden Brae Homes

Hello good morning
I’m messaging you in the hope someone might help me... we are pretty sure we’ve decided on building the Sandringham 38 but it’s not on display anywhere our consultant has assured us of this...but maybe someone’s built it or got some pics to share with us???. here’s hoping thank you:))Kyra

1 answer
Jodie I.
Jodie I.

Hi Kyra, sorry I don’t have any info on a display site, but I love the Sandringham from what I have seen online.
I am wondering if you can please share the quite you received from them? My quite came in at a touch under $500k for the 38 model.
Thanks!

Dee

Deeasked

Eden Brae Homes

Can anyone share their first hand experience with Eden Brae connect homes?

1 answer
T J.
T J.

I built my first home with Eden Brae home 17 years ago, and while I had a few small issues, for the most part they were still very good. After 17 years and 3 growing boys, the house still looked amazing when we finally sold only a few months ago. We're looking to build another home (which is why I'm on this forum) and seems like they are still pretty good and will probably stick with Eden Brae based on our last experience and recent reviews

Ehsan C.

Ehsan C.asked

Eden Brae Homes

Hi I am looking to build a Glen Burn model. 30 sqr. Any tips or sharing of experience will be highly appreciated.

2 answers
James H.
James H.

Congratulations Ehsan, Eden Brae is good at providing a onsite camera-build watch, so you watch it grows day by day. It is really nice. However, it does rule out our excuses to visit the site frequently. Because EBH uses subcontractors, sometimes you might get trainees. So take your time to inspect thoroughly and follow up with the supervisor to ensure it is done properly.
Admin plays a big part in the project, our first one Sarah B knows nothing and the second one Samantha knows everything. So you may want to talk to the manager if in doubt. That Sarah asked us to enquire about Tiger Tails even the power poles are on the other side of the road!
Lastly, you perhaps should get your landscaping organised and approved beforehand to save your time and start straight away after settlement as EBH doesn’t do landscape at all.
Good lucky!

Ehsan C.
Ehsan C.

Thank you for taking the time to reply James.

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