??!
1 photo
Edisons

Edisons Questions & Answers

4.3 from 1,248 reviews

32 questions from our users

Janice Cloak

Janice Cloakasked

I have not received my goods as yet, it was shipped last friday,

2 answers
Kam
Kam

Depends where the delivery address is. Did you purchase directly from Edisons or through Ebay? Within Greater Metro area? If so, you should already have emailed Edisons. What I have learnt is that it is better to buy via Ebay, so that Ebay can get involved in solving problems. I am guessing that Edisons will say they are going through a very busy period, hence the delay. In that case Edisons need to adjust the expected delivery dates before an item is sold. Customer Service at Edisons is very bad. Makes me wonder how it is they are still in business. Edisons management obviously do not care. If Bluestar is being as courier, ringing them is a waste of time. You will be on hold listening to a pre-recorded message for who knows how long. My advice: keep emailing and asking questions.

Edisons
Mills BrandsEdisons

Hi Janice!
Your replacement should be on its way to you soon. Please do not hesitate to get back in contact with us should you have any further questions or concerns. We're here to help!


Robert B.

Robert B.asked

Edison’s . I wanted to buy a concrete saw but after reading all the issues that other buyers have had with your after sales service, I will opt out and buy elsewhere. Sorry but other buyer experiences speak volumes and I thank them for their input...thanks consumers.

2 answers
judy1954
judy1954

I agree. Will give you peace of mind, and you may even get to talk to someone. Unlike Edison's.

Mike
Mike

Update: since my last review Edison’s reached out with a phone call and Facebook message. After a simple online product return submission process I took the mulcher into Edison’s seven hills location where the booked service technician quickly repaired and handed the mulcher back in under an hour. All good and happy with the Edison’s experience. Tip: check your spam email folder for Edison’s correspondence.


Alan M.

Alan M.asked

What is it like to work for a crooked mob , Have you no conscience .........(ripped off customer) .Alan

2 answers
Edisons
Mills BrandsEdisons

Hi Alan,

Kindly provide us with your purchase details so we can pull up your records and investigate this for you.

Peter
Peter

Hi Alan, would be interested to know if they ever resolved your problem. I had an order cancelled with no correspondence. Trying to contact them to enquire about the product or a refund as I was charged.
I have checked a lot of reviews and there seems to be a lot of reviews in recent months with 5 star ratings, but no product description.
Thanks
Peter


Levon F.

Levon F.asked

Hey Edison's crew...bought a sx75cc chainsaw and its awesome. The top handle got damaged and isn't fixable. Can Ibuy another handle? I just purchased another sx75cc today as I haven't heard back from you via pH and email? . I need the handle for the other saw though asap if you can get back to me please? Really be stoked if you could check your inbox and do me a solid.

1 answer
Edisons
Mills BrandsEdisons

Kindly provide us with your purchase details so we can pull up your records and assist you further.


chris t.

chris t.asked

baubr chain saw 92cc has spark carby apears ok will not start backfires only been used three times could put some light on this problem please

2 answers
Frank
Frank

Check the exhaust pipe or muffler, it could be blocked with a build up of unburnt carbon. I have taken the mufler off before and started the saw without it on. (you will need earmuffs on)

Edisons
Mills BrandsEdisons

Sorry to hear about your issue! Would you be able to provide us with your purchase details so we can assist you or simply contact us directly to our email support@edisons.com.au and we are more than happy to assist you further?


Iestyn B.

Iestyn B.asked

Lepidico estimated share price in 6 months

No answers

Gaz

Gazasked

How can I follow up on an order made and paid for three weeks ago. I have emailed as per website contact option 4 times with no reply. Is this company dodgy? I have still received no info re my orders....

2 answers
Edisons
Mills BrandsEdisons

Hi there, if you could provide an order number or a reference to your order we can look into this for you as soon as possible. Thank you

Gaz
Gaz

Thanks for responding. Order no: E9096637/E9096868.
Gary Gribben.
Many thanks.


Jo C.

Jo C.asked

We purchased a wood splitter from you at the end of Feb 2019, since we have received it we have sent numerous emails and videos to you. I have had a phone call from Michael explaining there was a fault with this log splitter and we would be receiving a part for it when it becomes available. I think we may have waited long enough now for the problem to have been sorted out. We will be seeking legal action next week to solve this problem, Allan and Jo Crute

1 answer
Edisons
Mills BrandsEdisons

Hi there Jo, please provide us with your order reference number for us to get in touch with you as soon as possible. Thank you


Carola T.

Carola T.asked

8,400W Single Phase Diesel Generator - GXS14000D Series II
Hi,
I bought this diesel in December, Now we have a problem the output is too high it is 300 Volt.
How can we arrange service?

3 answers
Edisons
Mills BrandsEdisons

Hi Carola, if you visit our Edisons website and click on the 'contact us' section, there is a form you're able to fill out which sends us an email. Please do this and we will get back to you as soon as possible.

Carola T.
Carola T.

I have done this already and nobody replied.
I also need a service manual for this diesel generator

Edisons
Mills BrandsEdisons

Please provide your order reference number so that we can reach out to you as soon as possible.


Darryl C.

Darryl C.asked

Just purchased 15 drawer tool cabinet and questioning whether I have to use key to unlock every time I need to open a drawer as they individually do not open without turning key? Is this a fault or safety feature? Thanks Darryl

1 answer
Edisons
Mills BrandsEdisons

Hi there Darryl, this is a feature of our toolboxes. If you're experiencing any other issues please don't hesitate to get in touch with us!


Joe

Joeasked

I've recently purchased the Baumr-AG 9-in-1 Garden Multi Pole Tool SMX920, however when the engine is supposed to be idling it is rotating the cutting attachment at a dangerously high speed (not great with a chainsaw attached!). I've adjusted the Idle Speed and High Speed Mixture screws as per the instructions, however that hasn’t made any difference. Does anyone have any advice? I've left a voicemail and emailed the Edisons support line but haven't heard back yet.

3 answers
Gemini_57
Gemini_57

Hi Joe,

I haven't struck this problem myself with this particular piece of equipment, but sometimes my brushcutter does the same thing if the throttle control on the handle has slipped down the shaft and causes it to tighten the throttle cable, therefore upping the revs. It will also rev faster if it is not getting enough air, so check the air filter. That's about all I can offer, as you have already tried the obvious.
Cheers.

Edisons
Mills BrandsEdisons

As mentioned above, please move the throttle handle assembly closer to the motor. This will allow enough slack in to the throttle cable to allow the motor to idle correctly. If you have any further issues please send us an email to support@edisons.com.au.

Slug
Slug

Yep the throttle mount isn’t screwed on probably and moves up and down that’s what caused me the same problem Ps be very careful with these units mate they are very poorly made and very dangerous trust me!


JOANNE BROWN

JOANNE BROWNasked

We purchased a Portable 4-in1 air conditioner PA 300 and the product is 8months and is not working.
Could you please advise your procedure in regards to replacement/fixing of this unit URGENTLY by email [details removed]

1 answer
Edisons
Mills BrandsEdisons

Thanks for reaching out. We're sorry to hear that you're having issues with your air conditioner.

Please send us some details of your order and what you're experiencing to support@edisons.com.au for us to assist you further.


Jarred D

Jarred Dasked

Have u got a pull cord set up for a mtm mtx double handle whipper snipper?

1 answer
Edisons
Mills BrandsEdisons

Thanks for getting in touch with us!

We have a large range of spare parts available on our website.

If you are able to, please send us a couple of images of the item you have and a close up of the recoil starter to support@edisons.com.au so we can have our Parts specialists locate the part you need.

Alternatively, you can check out our website where you can locate the part - https://www.edisons.com.au/parts/


Slug

Slugasked

1 Why has my 65 pole saw given me a shock from the spark plug while in use 2 why did the pole snap and nearly kill me 3 why was I covered in petrol when the cap came loose 4 why isn’t the chainsaw attachment working anymore 5 I’ve only had this dangerous thing for a short time what else can go wrong???

2 answers
Edisons
Mills BrandsEdisons

Contacting us about a fault with your product through a third party website is not advisable. It's best to contact our customer service centre where we will be able to expedite assistance. Please provide your purchase details so I can arrange for this claim to be looked into.

Slug
Slug

Gee you say that after i have contacted your customer service department many times only to be called a liar and to be told you won’t honour the warranty because you blame the user and now your telling me that it’s not advisable to write an honest review is that a threat???? So it’s very important for me that I let everyone know who’s thinking of buying one of your dangerous products please don’t because your polesaws are so dangerous I fear something will get serious injured or killed you people should not be allowed to sell these dangerous dodgy products...... Please don’t be fooled by there fake reviews..........


Mike coulsdon

Mike coulsdonasked

Hi my dog has chewed the wiring on my raptor 208cc 7.5 hp chipper and I’m not sure where the ends go. It sparks but won’t start.
I wonder if you have a simple wiring diagram I could look at or a photo of which wires go where
Many thanks
Mike

1 answer
Edisons
Mills BrandsEdisons

Hi there, thanks for your question. If you could provide an order number or some sort of reference to your order we can look into this for you as soon as possible. Thank you


browny_1570

browny_1570asked

I am enquiring about the UNIMAC compressor, 120L 8HP does anyone have any advice on how the compressor runs, if it works correctly etc, cheers

2 answers
Edisons
Mills BrandsEdisons

If you wish to check out some reviews head on over to our website. In the search field, type in the item code AIRPTLUMCA12P and click 'search'. Click on the link for the '8HP Petrol Air Compressor - UMC-12P'. Scroll down and click on the 'reviews' tab and this will reflect some reviews on our air compressor.

Slug
Slug

But on your website there mostly fake reviews aren’t they!


head

headasked

Anybody had issues with the bullet 15 drawer tool chest?

2 answers
Edisons
Mills BrandsEdisons

If you are experiencing issues please get in touch with us as soon as possible so we can resolve this for you.

head
head

please answer through ebay thank.
Now a day later Nothing ?just in case you people fron Edisons are reading its a 15 drawer bullet brand chest .
Used for 1 day the lock came out in my hand and the chest is locked off,and the 9 drawer unit above has a badly mfg runner .


BERTHA

BERTHAasked

How's their DJ equipment?

3 answers
Edisons
Mills BrandsEdisons

Hi Bertha, We don't supply any DJ equipment, however it's a fantastic suggestion for our next possible product line!

Steve
Steve

Hi I’m sorry but I have not purchased any DJ equipment, but if if it’s anything like the items that I’ve purchased so far it will be fine.
Cheers
Steve

Slug
Slug

If it’s anything like the pole saw I purchased there’s a good chance it will kill you!


Mickey O

Mickey Oasked

hi,

What's the most powerful reliable wood chipper you have?

cheers

5 answers
Edisons
Mills BrandsEdisons

Hi Mickey O,
All our products are reliable however the most powerful wood chipper we have currently in stock is the 20HP Wood Chipper Ravenger2250.

Carol
Carol

Stay away from their chippers. Mine blew up on the 5th use. They won't honour the warranty.

WeWantValue
WeWantValue

Stay away.
Took me many emails, NSW Fair Trading to get a full refund.

Ever wonder why there are about 80+ reviews of 1 star? Edison's would say it's a conspiracy.
I say it's the truth regarding their quality of product & quality of service.

I had to pay for courier return.
Unlawful.
Once I involved government, they quickly said oops, did not know shipping is at sellers expense.
Then refunded me their courier charges.

Their own website reviews are ALL 5 star.
Hmmm... wonder which reviews they choose to delete (all the honest ones at 1 to 2 stars).


David

Davidasked

I have just purchased from you a GenPower pure sine wave 1500 w inverter. Do you have a screen shot from an oscilloscope of the output or a performance test report? I will be using the inverter with sensitive electronics and charging equipment and I am reluctant to put them at risk if there is significant ripple in the sine wave output. Many thanks in anticipation.

3 answers
Edisons
Mills BrandsEdisons

Hi there, thanks for your question. If you could provide an order number or some sort of reference to your order we can look into this for you as soon as possible. Thank you

David
David

Hi the order number is #E9059320.
Regards
D

Edisons
Mills BrandsEdisons

Our apologies David as we do not have this information on hand. If you purchase the item and you need it tested and it is not performing correctly in any way, please let us know as soon as possible and we will work towards resolving any issues you may have. Thank you


Page 1 of 2

Get an answer from our members and Edisons representatives

Other Hardware Shops

Previous
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.