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eDreams

eDreams (page 3 of 145)

2.6 from 2,162 reviews · View Statistics

Reviews

  • Transparency
    2.5 (862)
  • Customer Service
    2.7 (987)
  • Trip Completed Yes (187) · No (849)
  • Ease of Booking
    3.1 (958)
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Mayah
MayahNorth West, QLD

Good customer service

published

Ridul Kaushal was a fantastic help with my query due to an unforeseen cancellation of my booking. thank you for your help, I will be using Edreams again for future bookings.

Jackie
JackieSydney Surrounds, NSW
  • 2 reviews

Excellent Service

published

We had to change our flights it was very quick and efficient with a small fee due to the flights being more expensive that day, we where very satisfied with the ease of changing flights

  • Verified

Atrocious customer service

published
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Chris odowd
Chris odowdGreater Melbourne (Outer), VIC

Booking with edreams

published

Do not book with eDreams...can’t get in touch with them via phone unless live in London as u are ringing there....so u use the internet chat that only took 2 hours of my time to find out they couldn’t help...the company is in Spain...booked a Qantas flight through them and because of COVID my flight couldn’t leave Melbourne for Cairns....couldn’t get REFUND or VOUCHER and flight cost $300 and to change flight it was going to cost HALF THE FARE again.....this is just ridiculous in a pandemic.....never ever again....HOPELESS

Christine T.
Christine T.Greater Melbourne (Inner), VIC

Two hour wait time to hotline and still waiting!

published

Do not recommend using this agent. Changed my booking online, only to get a message that I need to call them. Numerous attempts where the line just disconnects and finally get through and on hold two hours later and still have been unable to actually change the flight.... Terrible!

Rebook after an Airline Cancelled Return booking

published

I rang about a return airline booking which had been apparently cancelled by the Airline. JasKaran was a great help to arrange an alternative flight. I am awaiting reconfirmation of new flight details

MikeM
MikeM
  • 2 reviews

Helpful service

published

I had to change my flights due to covid 19. After wasn’t quite a while I was connected to Unjawal Agarwal who was very helpful and managed to change my details efficiently.

Angel G.
Angel G.Canberra 2600, ACT

Great service make me happy!

published

I am very happy by the Agent response. Ujjawal Agarwal was very straight forward and deal with my request with very effective communication and skill. I feel ver confident of using this service again and I will recommend it to my friends.

willow
willow Greater Melbourne (Outer), VIC
  • 3 reviews

Good customer service

published

Good customer service, she explained my issue I had to me, although it was a little difficult to find the correct number to contact them from Australia but outcome good

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Edreams is good but sometimes had some issues

published

My recent inquiry with Jaskaran was resolved. He is very helpful and supportive. Had some issues in the past with edreams regarding refunds but hopefully it will get solved soon.

Leah Matthews
Leah MatthewsDarwin, NT

Great deals and service

published

Knowing how to contact help centre is the only issue I had however once you work it out and take a chill pill it’s ok. The help centre are very supportive.

Terrible

published

Web site useless people I spoke to useless never returned my call although told definitely within 72 hrs would not recommend to my worst enemy web actually booked me onto the another date because the one I wanted was booked all other sites said no seats except yours then put me on a flight in a month's time .ended up dealing with airline direct and it cost me another$150

wrong date booked

published

A excellent customer service from Rohit Kumar, very well explained, took me through the process very well.
he had patience and calming as I little worried well done and thank you very much.

Min
MinSydney, NSW

Excellent service, no one can dispute it

published

. No I did not encounter any unexpected or additional charge after I was provided with the service
.To change the date of flight from 15 to 14 June 21, yes it meets my expectation
. it was easy

Ules
UlesGreater Melbourne (Outer), VIC

Helpful agent

published

The agent Ujjawal was very helpful and provided me with lots of possible options to change my travel details. The original booking was easy, now to changing the booking due to border closures....

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Page 3 of 145

Questions & Answers

elaine davey
elaine daveyasked

why arm i still waiting for my refund 3 months after the promised refund in full amount, due to e dreams fault. I was at the airport waiting to fly from auckland with booking confirmed but e dreams had not booked me on the flight, so I had to pay for another ticket. Have been promised 3x that i will get a full refund

1 answer
Kim Harris
Kim Harris

Elaine report them to consumer affairs this what they do they want u to give up really everyone needs to report this agency if enough ppl complain to consumer affairs we just might close them down good luck Elaine ,

Gloria Powell
Gloria Powell asked

I put the put my email when booking my ticket. And I can't remember my reference number and paid but can't get my ticket. My correct email is [Email Address Removed] .my name is Gloria Powell. Departure date is 10_6 _21.from Sydney to Melbourne. Could you please help as I'm desperately need my ticket .thank you Gloria Powell? I have already have an account

1 answer
Gloria Powell
Gloria Powell

Have not received anything regarding my bookings

Garry
Garryasked

How can I find out when im credited for a flight I had to cancel

8 answers
Charles
Charles

For my accommodation cancellation I got an email confirming my cancellation. 2 days later the money was deposited on my card. For flights if that didn’t happen ring 1300 070 954 a robot will answer. Put in your 10 digit confirmation number followed by the hash key. Then keep choosing options following through at least 2 menues. At the very end a pleasant agend will answer.

Garry
Garry

Thanks ill try that

Charles
Charles

For my accommodation cancellation I had to cancel via the link on the very original email I got confirming my booking which had a 13 digit confirmation number. That first email was critical because it has a very functional cancellation button

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