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eDreams

eDreams

2.6 from 2,156 reviews · View Statistics

Reviews

  • Transparency
    4.7 (259)
  • Customer Service
    4.9 (316)
  • Trip Completed Yes (48) · No (291)
  • Ease of Booking
    4.6 (319)
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Reviewer Photos & Videos

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Good and fast service!

published

Great service provided! The verification process was super easy and the resolution was offered quickly. Will book flights again from edreams. Thank you. Easy cancellation as well. Quick response time.

Transparency
Customer Service

Excellent customer service

published

The people at customer service are great couldn’t do enough to help me
I had accidentally joined the membership and not realised until the money came out of the account EDreams organised a refund and were a great help about it

Transparency
Customer Service
Jessica
JessicaGreater Melbourne (Inner), VIC

THE BEST agent I have ever had !!

published

DENNEY was an amazing person! Very decent and also very sincere,We've all been through stressful times during the day, but this agent actually helped me with my question, he was organized. In fact, he was very direct about my need and he always did his best.
Thanks DENNEY

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Customer Service
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Graeme B.
Graeme B.Southern and Hills, SA

Agent that gets what you need.

published

In times of uncertainty eDreams managed our booking and resolved problems as they arose.
We had travel booked which unfortunately could not take place.
Cancellation was our only option at this time. eDreams met our requirement.

Transparency
Customer Service
Mayah
MayahNorth West, QLD

Good customer service

published

Ridul Kaushal was a fantastic help with my query due to an unforeseen cancellation of my booking. thank you for your help, I will be using Edreams again for future bookings.

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Customer Service
Jackie
JackieSydney Surrounds, NSW
  • 2 reviews

Excellent Service

published

We had to change our flights it was very quick and efficient with a small fee due to the flights being more expensive that day, we where very satisfied with the ease of changing flights

Transparency
Customer Service

Rebook after an Airline Cancelled Return booking

published

I rang about a return airline booking which had been apparently cancelled by the Airline. JasKaran was a great help to arrange an alternative flight. I am awaiting reconfirmation of new flight details

Customer Service
Ease of Booking
Angel G.
Angel G.Canberra 2600, ACT

Great service make me happy!

published

I am very happy by the Agent response. Ujjawal Agarwal was very straight forward and deal with my request with very effective communication and skill. I feel ver confident of using this service again and I will recommend it to my friends.

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Customer Service
Leah Matthews
Leah MatthewsDarwin, NT

Great deals and service

published

Knowing how to contact help centre is the only issue I had however once you work it out and take a chill pill it’s ok. The help centre are very supportive.

Transparency
Customer Service
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wrong date booked

published

A excellent customer service from Rohit Kumar, very well explained, took me through the process very well.
he had patience and calming as I little worried well done and thank you very much.

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Min
MinSydney, NSW

Excellent service, no one can dispute it

published

. No I did not encounter any unexpected or additional charge after I was provided with the service
.To change the date of flight from 15 to 14 June 21, yes it meets my expectation
. it was easy

Transparency
Customer Service

she tried her best to help me

published

she is very friendly helpful, fix the issue quickly. because i booked my first flight from sydney to beijing which has to do the transfer flight at hongkong, but the policy for hongkong airport is that you have to quarantine if you stay there over 8 hours. the website doesnt mention this policy at all, my first flight will stop at hongkong airport for 11 hours which means i will miss my second flight. She reacted quickly on my request and helped me to get the full refund. Very sensiable customer service!

Incentivised ReviewNo
Kris
Kris
  • 3 reviews

Very quick and professional service

published

I called E Dreams to be refunded for my subscription they were happy to
do so it was easy and no complaints.
Will definitely use them again for my next flight and accommodation.

Transparency
Customer Service
Kim
KimSouth East Queensland, QLD

Perfect!

published

The agent, Rohit Kumar made it easy for me to change my booking and was very helpful. There were no additional fee and exceeded my expectation, which is really good.

Transparency
Customer Service
Andronicas
AndronicasGreater Melbourne (Inner), VIC

Customer service was exceptional, especially under pressure!

published

Called because my fight details were changed by the airline. Experience of customer services was exceptional. The time it took was a little while, due to current pandemic challenges, however I was kept informed throughout the entire process.

Transparency
Customer Service
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Questions & Answers

elaine davey
elaine daveyasked

why arm i still waiting for my refund 3 months after the promised refund in full amount, due to e dreams fault. I was at the airport waiting to fly from auckland with booking confirmed but e dreams had not booked me on the flight, so I had to pay for another ticket. Have been promised 3x that i will get a full refund

1 answer
Kim Harris
Kim Harris

Elaine report them to consumer affairs this what they do they want u to give up really everyone needs to report this agency if enough ppl complain to consumer affairs we just might close them down good luck Elaine ,

Gloria Powell
Gloria Powell asked

I put the put my email when booking my ticket. And I can't remember my reference number and paid but can't get my ticket. My correct email is [Email Address Removed] .my name is Gloria Powell. Departure date is 10_6 _21.from Sydney to Melbourne. Could you please help as I'm desperately need my ticket .thank you Gloria Powell? I have already have an account

1 answer
Gloria Powell
Gloria Powell

Have not received anything regarding my bookings

Garry
Garryasked

How can I find out when im credited for a flight I had to cancel

8 answers
Charles
Charles

For my accommodation cancellation I got an email confirming my cancellation. 2 days later the money was deposited on my card. For flights if that didn’t happen ring 1300 070 954 a robot will answer. Put in your 10 digit confirmation number followed by the hash key. Then keep choosing options following through at least 2 menues. At the very end a pleasant agend will answer.

Garry
Garry

Thanks ill try that

Charles
Charles

For my accommodation cancellation I had to cancel via the link on the very original email I got confirming my booking which had a 13 digit confirmation number. That first email was critical because it has a very functional cancellation button

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