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Eftel

Eftel

1.6 from 89 reviews · View Statistics
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Reviews

1.0
3 reviews
5
(0)
4
(0)
3
(0)
2
(0)
1
(3)
  • Value for Money
    1.7 (3)
  • Transparency
    1.3 (3)
  • Customer Service
    1.0 (3)
  • Adequate Speeds Yes · No (3)
Previous
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Eftel Rips Off Customers

published

I discovered that eftel had continued to charge me through a direct debit and I accidentally overpaid them for over twelve months. Upon contacting them I have found them to be vague, careless and more than complacent. They have refused now to answer my emails or phone calls and certainly appear to have no intention to refund the overpayments that have been made.
Disgusted.
Please go elsewhere for your internet service.
I was a loyal customer for many years and this is how they treated me.
They should be shut down.

Value for Money
1/5
Transparency
1/5
Customer Service
1/5
Incentivised Review No
Start DateMay 2010
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
bigboomer
bigboomerPerth, WA

My service was canceled in october They are still billing me 3 months later

published

I believe that i now need to speak to the police cybercrimes people or the ombudsman, they are stealing money from my account for no services, they do not respond to queries and do not sort out this problem, which benefits them.

Value for Money
1/5
Transparency
1/5
Customer Service
1/5
Incentivised Review No
Adequate Speeds No
Standalone or BundledBundled
Contract TypeMonth-to-month
Data TypeUnlimited Data

Don't eve think about it. Worst customer service.

published

Don't bother. As 20 year customer cancelling service for NBN reasons they completely screwed over our last month by 'shaping' us down. Even though we were still paying full price. Rat bags.

Value for Money
3/5
Transparency
2/5
Customer Service
1/5
Incentivised Review No
Start DateOctober 1999
Adequate Speeds No
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data

Questions & Answers

LORDLODGE
LORDLODGEasked

WHY AM I PAYING FOE EFTEL SERVICES

1 answer
thepatterman
thepatterman

Perhaps like me you want to keep a twenty year old email address (from the bluep days). With rude and unhelpful customer service, consistent service problems, I can’t think of any good reason to buy anything from them.

LORDLODGE
LORDLODGEasked

why am i paying for eftel service

No answers
Liam Trieu
Liam Trieuasked

Anyone with reviews on eftel Wireless broadband in Meadow heights area?

2 answers
George Melbourne
George Melbourne

I wouldnt bother mate .. Honestly its not what they used to be and now im stuck paying an exit fee

Dan.T
Dan.T

Steer clear of this company... The product is crap! Internet constantly dropped out!! Echoes on the phone lines!! Customer service was non-existent! Be warned!

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Details

CategoryInternet Service Providers
Service TypeADSL
Visit official website

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