Ok Speeds and good price for Unlimited
Ive been with Eftel / Conceptual for around 10 years on ADSL2,
Speeds at times have been terrible but the last 2 or 3 years the Unlimited plans have been not as congested, I can get fast downloads overnight, and during peak acceptable speeds for youtube and Netflix etc. I can have both kids watching Youtube, Wife watching Netfilix and ill be downloading something, all without slowdown.
Currently connect at 14Mbit and paying $69.95 month
Support is average but with online chat from homepage you can save yourself time / grief.
Happy with my service.
After an initial problem with getting the interment to work about 10 phone calls getting told every time its my problem (computer too old - brought anew one, modem not compatible-tried someone else's, fault on the line - my side so I need to pay for someone to fix) after all that the last person I spoke to put me on hold for 5 mins and said try that.....what do you know it worked. Glad I didn't buy a new modem or pay for a phone tech. I am happy with the service and the price since I can now use it:).
Price, free pendo pad which arrived after about 5 weeks
Technical support overseas and not all know what they are doing.
Useless website/customer service
You would think an company like eftel provider would have a decent website - I try to log on and regularly get time outs (my ADSL is fast, reliable and provided by another ISP) and there is no option to change payment methods online so you have to use the call centre. Big waste of time and completly unecessary.
Once it is set up it is OK
Hard to set up payments/ change details
Come on guys they're not THAT bad...
I have been with them for more than 12 months and must say that they're not that bad. Internet is fast and cheap, customer centre is based somewhere far away but they are always there 24/7, and they are friendly and professional.
The majority of previous reviews are quite negative, but I can't really recall any issues I have had with them. There was 1 major outage like 6 months ago and in that time there was no connection for 2 days.
cheap and fast, call centre available 24/7
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Always good for me
Been with them for at least ten yrs, back then it was bad mama. never had any problems, always been able to contact them, they give free help and sort problems out straight away, also don't get all the scam mail that other people (and work email) have problems with.
Reliable and helpful, no junk mail. Supporting Aussie company!
Not quite sure why all the negative reviews. Eftel has been good for me.
To that person who stayed with Eftel for 10 years despite their negativity towards them, why? You can leave at any time.
I have actually been very happy with them and they aren't as cheaper as what most reviewers are saying. Customer support has been good for me and connection was fast and simple.
The only negative I have is that they took $30 out for line rental before it had even been connected. Their billing and payment information isn't clear-cut but can't complain too much. I haven't been ripped-off yet.
I will recommend to family and friends. Can't do the same for Telstra or TPG.
Fast connection and customer suppost has been able to help me when needed.
Billing information not clear and no choice of payment method.
eftel are pretty good
I have been with eftel for over 8 years and have had no major problems with them.They provide a good service.
reliable, fast internet and cheap....very cheap
If there is a technical problem it can take up to 45 minutes to speak to some one over the phone.Which can be extremely frustrating.
Yes I agree, this internet provider has nothing much to offer and the customer service is not tops. There are times you can wait about 45mins + before you get an answer. What I really dont like is when you are down on payments and you did not recieve any letters you will get your account locked. If you are locked within the weekends you are more or less stuffed for the rest of the weekend. This is because the Accounts staff do not work on the weekend and they are the only people who have access rights to unlock the accout. This cause people to ...be really angry. To me personally I dont like the idea of limited downloads and if you exceed you are required to pay excess. In other countries they never have an issue on internet bandwidth, and is all unlimited access. Hope Australia does change. nothing much just like everything
Questions & Answers
WHY AM I PAYING FOE EFTEL SERVICES
Perhaps like me you want to keep a twenty year old email address (from the bluep days). With rude and unhelpful customer service, consistent service problems, I can’t think of any good reason to buy anything from them.
why am i paying for eftel service
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