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Eftel

Eftel

1.6 from 89 reviews · View Statistics
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Reviews

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Rob
RobAU
  • 2 reviews

Great Service

published

I have an ADSL connection and for the last 10 years I've had excellent download speeds and excellent service. Its unfortunate for some other people that they haven't had the same. I cannot fault them.

Connection TypeADSL/ADSL2+
AndyB
AndyBCentral Highlands and Goldfields, VIC
  • 2 reviews

Been with them for 15 years.

published

I have been with Eftel for 15 years. I don't understand the problems others are having. My payments are auto and are always the same and come out the same time each month. $69 for line rental and unlimited internet is great. Their service never drops out. This morning my internet did drop out. I called them, and spoke to a gentleman within 5 minutes of making the call, who told me it was a state wide outage and apologised. The self service web portal they have is great and provides all the information you need. I'm truly amazed at the negative reviews, maybe people only review to complain and the happy people don't bother.

Connection TypeADSL/ADSL2+

Best deal around.

published
Connection TypeADSL/ADSL2+
Long term eftel customer
Long term eftel customerNewnham
  • 3 reviews
  • 3 likes

Useless website/customer service

published

You would think an company like eftel provider would have a decent website - I try to log on and regularly get time outs (my ADSL is fast, reliable and provided by another ISP) and there is no option to change payment methods online so you have to use the call centre. Big waste of time and completly unecessary.
Once it is set up it is OK
Hard to set up payments/ change details

Connection TypeADSL/ADSL2+
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EFTEL / CLUB TELCO - Customer experience depends on customer attitude.

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BaldyAussie
BaldyAussie

Excellent

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No frills, low cost ADSL that seems to do everything I was promised.
I had one issue with line sync speeds at the start, and it was promptly dealt with through the online helpdesk, so no complaints there either.
Cheap. Able to sign up online for ADSL AND keep my Faxstream DUET number for fax.
None that I can think of.

Connection TypeADSL/ADSL2+

Perfect ISP

published

Eftel is the best ISP in Australia. They promised me with a high speed internet connection and thats what I have. You will never go wrong with Eftel.
Reliable and High Speed Internet

Connection TypeADSL/ADSL2+

Related Articles

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Top Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) categories in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.22 Nov 2019
top-internet-mobile-phone-service-providers-in-2020
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Excellent

published

We have been with them for a good 10 years now and have recommended them to lots of people. 5 stars for overall balance and long term stability.
Some ISPs offer the best price, or top service, or lots of data. Eftel is tops for when you want a good balance of everything i.e. reliable network, and even if they don't fix something straight away they can always be trusted to resolve your issue whether it is an accounts query or a technical problem.
We agree they had problems a short while back but lately things there have been great as usual.

drifand
drifandWA, 6112
  • 151 reviews
  • 48 likes

Bad

published
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Questions & Answers

LORDLODGE
LORDLODGEasked

WHY AM I PAYING FOE EFTEL SERVICES

1 answer
thepatterman
thepatterman

Perhaps like me you want to keep a twenty year old email address (from the bluep days). With rude and unhelpful customer service, consistent service problems, I can’t think of any good reason to buy anything from them.

LORDLODGE
LORDLODGEasked

why am i paying for eftel service

No answers
Liam Trieu
Liam Trieuasked

Anyone with reviews on eftel Wireless broadband in Meadow heights area?

2 answers
George Melbourne
George Melbourne

I wouldnt bother mate .. Honestly its not what they used to be and now im stuck paying an exit fee

Dan.T
Dan.T

Steer clear of this company... The product is crap! Internet constantly dropped out!! Echoes on the phone lines!! Customer service was non-existent! Be warned!

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Details

CategoryInternet Service Providers
Service TypeADSL

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