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Eftel

Eftel (page 3 of 4)

1.6 from 89 reviews · View Statistics
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Reviews

  • Value for Money
    1.5 (6)
  • Transparency
    1.3 (4)
  • Customer Service
    1.0 (5)
  • Adequate Speeds Yes (1) · No (3)
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Mia5
Mia5AU
  • 3 reviews
  • 2 likes

Worst ever

published
Connection TypeADSL/ADSL2+
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David Newton
David NewtonSouth East Queensland, QLD
  • 13 reviews
  • 15 likes

Slowest company ever!!

published

I signed up for Eftel's phone and internet package, which took 2 weeks to connect my phone, which was unuseable due to line noise. The internet didnt work at all, so more phone calls and emails resulted in it working at snails pace. After almost 2 months, I have phone service and still so slow internet. each complaint about the service took up to 2 weeks to respond until they finally accepted that what I was saying was true and a Telstra technician turned up unannounced and fixed the noisy line in half an hour. Find some other ISP and telephone service. My mobile is with TPG and I would have gone with them if they had a suitable package as their customer service is 10000% better than Eftel.

Exceptionally bad service

Connection TypeADSL/ADSL2+
David Newton
David Newton

Wish I'd seen the reviews for Eftel before I signed up. Difficult to do when you have no internet...

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Service Degredation

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Big Noels
Big NoelsBrisbane
  • 2 reviews
  • 2 likes

Terrible. After 1 month of repeated phone calls I withdrew my Duet Lite Application

published

I was attracted by the price and 10GB of Broadband as we are not big users. Signed up with AAnet but Eftel took over. After one month of answering repeated phone calls from Eftel and still no connection I gave up and cancelled. The right hand do not know what the left is doing. I was still getting calls telling me they needed information a week after I cancelled. Optus went ahead without a hitch. Still have mobile SIM with Eftel/aanet. It won't connect to email. I will have to ring again.

The right hand does not know what left hand is doing.

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Don't do it

published

Terrible don't go there. Waited 3 weeks to get the net and customer service is awful. Was told I would get a tablet as part of the deal and they are out of stock and I will have to wait another 4 weeks. The tech support team are so rude and communication is awful.
Seemed like a good deal.

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Long term eftel customer
Long term eftel customerNewnham
  • 3 reviews
  • 3 likes

Useless website/customer service

published

You would think an company like eftel provider would have a decent website - I try to log on and regularly get time outs (my ADSL is fast, reliable and provided by another ISP) and there is no option to change payment methods online so you have to use the call centre. Big waste of time and completly unecessary.
Once it is set up it is OK
Hard to set up payments/ change details

Connection TypeADSL/ADSL2+
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Steve5428
Steve5428Melbourne

Worst Corporate Customer Service Ever Experienced

published

My mother who doesn't know much about ISP's got talked into a business plan after going over the limit on our residential plan download limit even though there were unlimited residential plans available that we could have switched to. Since changing plans I have been trying over a month and a half to change back to residential but there are never any people working in the business plans section even though it costs four times as much per month as residential. Absolute joke in terms of the NO customer service they offer business plan clients.

Hours on the phone and no result.

Connection TypeADSL/ADSL2+
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vincemili
vincemiliVictoria, Australia

Still wait for activation

published

They were happy to take my money for connection 2 1/2 weeks ago with no communication when the phone and internet will be up and running. Still waiting for it to start and called them today for them to tell me that it will be another 6 days (approx). Cant tell me why and all they could say is that the guy who signed me up should have told me this.. Not a great start and very unhelpful on the phone

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Rachael45
Rachael45Lane Cove
  • 2 reviews
  • 1 like

3 weeks and still waiting for modem

published

Signed up 3 wks ago and still waiting for modem. Called last week and was told sales person hadn't actioned the software delivery. Told it would arrive yesterday 2/10 and called today to be told it will arrive 8/10. Seems like they are just adding a wk to what every date I call!!

Still haven't got it after being told 3-5 wk days for modem and 1-14 days for connection.

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Beware of Eftel

published
Connection TypeADSL/ADSL2+
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Omid Auditore
Omid AuditoreSYDNEY
  • 8 reviews
  • 8 likes

I will tell you why this is crappest internet

published

As everyone else wrote negative things about EFTEL, they are right. I got the same issue and it is terrible. I know the reason why some people wrote good things and excellent things about it, it is because they are from the EFTEL company people and they get payed to write positive things. As you can notice, those people have a background picture of not their face but a place. So no one can tell who they are, there are Beds, Poster signs, Guest with no picture, absolutely liers.

Worst internet connection!

Omid Auditore
Omid Auditore

Your wecome Joe Hart, though I understand what you mean Edamse, but the reason why it went good for you because that company once was the owner, though later another company bought it and stuffed the whole thing up!!!

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EFTEL / CLUB TELCO - Customer experience depends on customer attitude.

published
BaldyAussie
BaldyAussie
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Worst.Ever.Cheap for a reason, you get what you pay for...

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Kimmy22
Kimmy22SYDNEY

Worst customer service ever!

published

Paid money to set up broadband for my elderly mother. They took my money straight away, no questions asked.
Then they informed us that they couldn't set up broadband for my mother due to system requirements and they would refund my money.
I have been struggling to get my money back or to get someone to speak to me to advise what's happening with my refund.
They sporadically email me to request extra information that they require to issue my refund - my bank details, a letter signed by me, a letter signed by my mother.

Terrible customer service

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Cr*pest of the cr*p

published

During a recent outage that lasted two days they wouldn't admit anything was wrong, just fobbed me off and treated me as though I was stupid. They continually add extra fees and charges and even when they're in the wrong find a way not to pay up.

Bad bad service, hidden extra fees.

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Do not go with EFTel - they are terrible.

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Disgusting Customer Service and Unprofessional

published
Connection TypeADSL/ADSL2+
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Eftel is a hoax - worst ever

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justsaz
justsazAU
  • 101 reviews
  • 26 likes

Extremely disappointed and frustrated customer of more than TEN years.

published
Connection TypeADSL/ADSL2+
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Excellent

published

No frills, low cost ADSL that seems to do everything I was promised.
I had one issue with line sync speeds at the start, and it was promptly dealt with through the online helpdesk, so no complaints there either.
Cheap. Able to sign up online for ADSL AND keep my Faxstream DUET number for fax.
None that I can think of.

Connection TypeADSL/ADSL2+
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Perfect ISP

published

Eftel is the best ISP in Australia. They promised me with a high speed internet connection and thats what I have. You will never go wrong with Eftel.
Reliable and High Speed Internet

Connection TypeADSL/ADSL2+
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Excellent

published

We have been with them for a good 10 years now and have recommended them to lots of people. 5 stars for overall balance and long term stability.
Some ISPs offer the best price, or top service, or lots of data. Eftel is tops for when you want a good balance of everything i.e. reliable network, and even if they don't fix something straight away they can always be trusted to resolve your issue whether it is an accounts query or a technical problem.
We agree they had problems a short while back but lately things there have been great as usual.

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gary55wands
gary55wandsGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Accountabity Attrociuos

published

I have been with EfTel since my Bigfoot account was taken over by them and til recently had an adequate service. I have never fu enjoyed the speeds that ADSL should provide, but was told that the rates were within their speicifications.
Most recently I have been without ADSL having to reply on the emergency dial-up account that I was provided with on nthfirst occasionthat the service went down. Since 11th of April I have tallied nearly 85 hours using this flity dueto their inability to resolve the issue.

They fail to meet their stated time frames, their stated accounting credits.

Ineffective corporate systems to deal with accounts issues and with Telstra (from whom they buy their services).

Connection TypeADSL/ADSL2+
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drifand
drifandWA, 6112
  • 151 reviews
  • 48 likes

Bad

published
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Terrible

published
Connection TypeADSL/ADSL2+
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