I have an ADSL connection and for the last 10 years I've had excellent download speeds and excellent service. Its unfortunate for some other people that they haven't had the same. I cannot fault them.
Been with them for 15 years.
I have been with Eftel for 15 years. I don't understand the problems others are having. My payments are auto and are always the same and come out the same time each month. $69 for line rental and unlimited internet is great. Their service never drops out. This morning my internet did drop out. I called them, and spoke to a gentleman within 5 minutes of making the call, who told me it was a state wide outage and apologised. The self service web portal they have is great and provides all the information you need. I'm truly amazed at the negative reviews, maybe people only review to complain and the happy people don't bother.
Update on previous review
I wrote a review in 2012 - things have being going right for 2-3 years now, have stuck with them because the price is good and I'm too lazy to change ISPs. But I must say that the helpdesk is up to maggots - I can't get an answer by email, not even an acknowledgement. And on the phone they don't understand me and I don't understand them. Thank goodness the glitches are few and far between and I have mostly resolved them myself given a bit of time!
Best deal around.
This is the first time ever that I've felt compelled to write a review and the reason is because I'm surprised and a little bit dismayed by all the terrible reviews of Eftel, so I'd like to share with you a more positive experience to help balance things out: I've been with Eftel for a couple of years, since they took over the provider I'd been with for about 10 years. Initial problems associated with getting the same deal I had been on were sorted out very fairly, decently and courteously by Eftel customer service. In fact all of my dealing...s with them since have been excellent, and it takes no time at all to get through to a customer service representative by phone. I'm on the Duo Lite plan as I need no more than 10 GB, which gets me free local, national and mobile calls for $50 per month. If you need more GBs they have an unlimited plan for about $80, including phone calls, and I think about $50 without phone rental. Where can you get better deals than this? (and with a 12 month contract option). Now I know I should post this next bit in the Amaysim review section, but I want to tell you how I organise calls from my mobile phone. Since I make most of my phone calls to mobile numbers while at home from my landline and calls are free, all I have on my mobile phone is the Amaysim 'pay-as-you-go' plan, with call costs at just 12 cents per minute, no flagfall. They only bill you once you've reached $15 and I haven't received a bill in about 18 months! So just $50 per month has just about all my phone and internet needs wrapped up. Keep smiling everyone :-) Excellent value for money (with free phone calls including to mobiles) and reliable.
Had the problems (for about six weeks). Read the comments. Would say this.
I think their support team is very courteous. However I also think they are under managerial direction to fob off complaints till they get a problem sorted out - which is [speculation], how to accommodate everybody with too few lines while they try to make inroads into the Asian Market, namely India. The've been increasing customer base every year just about for the last ten years by takeovers) [close speculation]. I say this because I think it's a time-zone th...ing. With me (Perth) it began with the line dropping out about 10-11 pm and progressively got earlier over a couple of weeks to about 6-7pm. Now it drops out just about any time, literally within a couple of minutes of getting a connection. Then you have to ring up and sort it out. At worst there can be still no connection in the morning. Still worse, the router can need a hard reset ("refreshing") from the server end. You can tell dropout is going to happen as the connection gets slower and slower over a few minutes, .. sometimes you're lucky and can get through it by making sure you don't let pages sleep on the screen, then you have a fair chance of getting a good connection again. Also during this time you can see that the upload is ok (it will connect ok to the required site), but the download crashes (download spinner just keeps spinning). [Sorting it out.] Calls are recorded which I think accounts for a lot (there is a formula they have to go through for dealing with the problem; I know it by heart, I've been through it so often). I think they are not allowed to say what the problem really is (extreme congestion), and so you get led by the nose through the rigmarole of resetting your modem. I accepted this at first as a solution. But two new routers , new plug, extension line and filter/splitter later, not any more. They have a real problem. I was a bit pissed off afterwards about having to buy, since there was more than a few suggestions it was my modem, not so much the actual buying as an in-ignorance solution to testing, as the repeated insistence of that, and needing "to check the lines", but knowing about the recordings make it understandable. I can't advise either way just now, but I will be changing. With banking etc it just gets too critical. But spare a thought for the support team, who _are_ courteous (in my experience) and _do_ appear to be under the gun and do have a lot of irate customers (for very good reasons). But in this time of trying to grab increasing market share, are others any better? I don't know. Have still to find out. I've been with them a long time (and yes, in earlier years got really pissed off with some senior support) (Aus.) . Pity. It's a pain having to change all emails, and I believe now there are things like 'exit fees'.. (paid upfront?)
Useless website/customer service
You would think an company like eftel provider would have a decent website - I try to log on and regularly get time outs (my ADSL is fast, reliable and provided by another ISP) and there is no option to change payment methods online so you have to use the call centre. Big waste of time and completly unecessary.
Once it is set up it is OK
Hard to set up payments/ change details
EFTEL / CLUB TELCO - Customer experience depends on customer attitude.
I am a very satisfied client, I have had a very positive experience with these people, and any problems from connectivity to account payments have been dealt with courteously, efficiently, and respectfully - all very important to an old guy like myself. As a pensioner, account timings do not always match my pension dates, and I have always had understanding extension of time to match up with my pension dates. Technical issues have occurred, and been dealt with very quickly - one issue was due to Optus backbone problems, yet even that was examin...ed carefully, and an alternate IP issued to continue my access! If you ask instead of demanding, and understand that you are not their only customer, and that their service depends (as all do!), on a vast network of unrelated ISP services, you will find that your experience will be excellent, rather than the almost abusive negatives which I have read here. - EFTEL have even advised several potential clients whom I referred, that they could not guarantee acceptable speeds from their exchanges, and advised the clients to look elsewhere. - You do not get that sort of honesty anywhere else!!! Reliable, Efficient, Understanding, Courteous. - Nice people to deal with.
No frills, low cost ADSL that seems to do everything I was promised.
I had one issue with line sync speeds at the start, and it was promptly dealt with through the online helpdesk, so no complaints there either.
Cheap. Able to sign up online for ADSL AND keep my Faxstream DUET number for fax.
None that I can think of.
Eftel is the best ISP in Australia. They promised me with a high speed internet connection and thats what I have. You will never go wrong with Eftel.
Reliable and High Speed Internet
We have been with them for a good 10 years now and have recommended them to lots of people. 5 stars for overall balance and long term stability.
Some ISPs offer the best price, or top service, or lots of data. Eftel is tops for when you want a good balance of everything i.e. reliable network, and even if they don't fix something straight away they can always be trusted to resolve your issue whether it is an accounts query or a technical problem.
We agree they had problems a short while back but lately things there have been great as usual.
Yes I agree, this internet provider has nothing much to offer and the customer service is not tops. There are times you can wait about 45mins + before you get an answer. What I really dont like is when you are down on payments and you did not recieve any letters you will get your account locked. If you are locked within the weekends you are more or less stuffed for the rest of the weekend. This is because the Accounts staff do not work on the weekend and they are the only people who have access rights to unlock the accout. This cause people to ...be really angry. To me personally I dont like the idea of limited downloads and if you exceed you are required to pay excess. In other countries they never have an issue on internet bandwidth, and is all unlimited access. Hope Australia does change. nothing much just like everything
Questions & Answers
WHY AM I PAYING FOE EFTEL SERVICES
Perhaps like me you want to keep a twenty year old email address (from the bluep days). With rude and unhelpful customer service, consistent service problems, I can’t think of any good reason to buy anything from them.
why am i paying for eftel service
Anyone with reviews on eftel Wireless broadband in Meadow heights area?
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