Reviewer Photos & Videos
- Verified customer
Too expensive and not worth it.
Too expensive and not worth it. very bad customer service, they only care how to sell, I have asked after 10 days to cancel my member ship, they send me email, we will charge you £65 and refund you £55.
I said forgot it don't cancel my member ship, they said sorry you have to pay for new members. Even i have not received the refund yet.
It bad site avoid, even you have money to throw away, not worth to spend any money on this site.
Don’t use this site.
Terrible site I signed up a year ago, Zero response rate from anyone, probably because everyone else knows it’s a rubbish site. Then to top it off I did find someone not on this site but out of pure luck elsewhere. However Eharmony then billed me for an entire year, something I never authorised.
Eharmony cause more harm then actual good service. Money clearly the only thing they care about.
Thanks for nothing Eharmony
STAY AS FAR AWAY AS YOU CAN!!!!!!!!!!!
Signed up, and like others thought there was a cooling off period. Just separated and felt a bit vulnerable, signed up stupidly.
The billing subscription page is NOT CLEAR AT ALL about how customers are billed and locked into a non-negotiable contract. I got no understanding or anything resembling service from the their support team when I contacted them.
The response was basically that I should have read the terms and conditions. Now I'm stuck with 6 months of payments for a service I have no intention of using.
Additionally, they just char...ged me double this month, so I have reached out to their support team again, but frankly I'm not hopeful that it will be refunded, or that they will try to say that will not bill me next month, but then they do.... Such a bunch of absolute scammer, who should be reported, investigated and frankly not be allowed to trade using these practices in Australia. STAY AS FAR AWAY AS YOU CAN!!!!!!!!!!!
I stupidly signed up for a 12 month contract. It became clear early on that there are very few users of this site, particularly within 100 km of my country Victorian city. When I asked to be let out of the contract due to the lack of users, they replied I should expand my search to ACT and NT. Two problems with that; covid borders prevent that. Secondly, datng someone thousands of kilometres from me seems a little impractical. They refused to understand this, probably because they are in America and have no idea about Australia. Stay away.
- Verified customer
Waste of time
Originally sold on its “genuine” matching.
Uses an algorithm to determine matching based upon a substantial number of questions.
However Most profiles never read messages let alone respond to messages.
Save your money.
Massive scam and it is nearly impossible to cancel your subscription.
Cancellation of subscription is a massive hurdle. It can't be done via website, only in writing. All the matches don't align with your criteria and none of the matches respond.
Seems dead, Ultimately a scam on the desperate.
The UI on this app is baffling, out of ALL the things to put behind a pay wall, of all things, You put the filters there? Are we THAT desperate for making cash off the desperate?
I have to physically remember the blurry profiles & writings to ensure I don't accidentally like a person twice (Cause that happens.)
The membership prices are OUTRAGEOUSLY high but thankfully I read the fine print that they try to do you dirty on. The four days~ I've had this, I've seen about 8 people come online & I've received two views. It'd be great if you could...filter, you know, who has recently came online or something so you can say hi or what ever. But nah. Once again you can't message anyone, unless you have premium. Really these types of sites should not be in Australia, What's the point in a dating app if you can't Date without paying the third party for it??
Sneaky and unfair
I have been a longtime user of this platform and enjoy using their service.
I was very disappointed this time around plus the whole covid situation did not help make the service useful at all. yet is seems they offer other perks to some states in the US like 3 day cancellation and freezing of accounts during the pandemic but not to us aussies.
my main complaint is their rather sneaky terms of agreement.
cancellation anytime with no refund. you cannot turn of autorenew unless you email them. then auto renew with no notification at all.. until...
wish i had read these reviews before handing over money
eharmony has no active members on their database, they are all expired members who can't contact you at all. Their terms and conditions say you have a 3 day cooling off period but when I cancelled within 3 days they wouldn't refund me with no explanations at all. Avoid at all costs.
- Verified customer
Eharmony is such a rip off and misleading in the way they bill/advertise.
Eharmony is such a rip off and misleading in the way they bill/advertise. Have asked to cancel and no response. Have sent another email asking about an unexpected charge by them and still no response. My bank suggested to cancel my credit card to stop further deductions. My bank will dispute the unexpected charges. Wish I'd seen the reviews before subscribing.
eHarmony is Awful: Disgusting, Horrible 'Date' Experience!
I still feel like my skin is crawling as I write this review...
1). My first problem was that I'm bisexual and I wanted to be able to see both male and female matches. I had to start a new email account and have two profiles to be able to access both male and female profiles - this is not a LGBTIQ+ friendly platform...
I wanted to leave the contract. I was told I could not exit the contract. If only I had pushed harder to end my contract at that point...
2). I didn't realise that literally NONE of the male matches recommended to me where 'v...erified' accounts. This means that the uses had registered their photographic IDs with their account. 3). I stupidly got into a terrible situation where by I was talked into sending intimate images to a fella I'd been chatting to for a period of time. We agreed that we where both giving active consent before we engaged in intimate talk and sent each other images. So far so good. I became suspicious of his motives almost as soon as I'd sent him 2 images via wattsapp. He kept pushing me to send him pics to his specifications. I said "no." Then I asked him if I could call him. He said it would wake his parents, who where staying. I realised I didn't know this guy's full name - I asked him for his surname. He refused to tell me! So he was fine to ask for pics of my c**t, but I wasn't to have his last name? Just wow.
Beware - Once you join you are trapped into unfair costs.
I joined this site 8 years ago and it was really good.
I joined again now but wasn't happy so I tried to get a refund straight away but was refused.
What happened to the cooling off period?
Beware, they are an overseas company and don't real care about you.
They take money off you and offer you no means of being able to get it back.
- Verified customer
Misleading and Deceptive
Signed up for a six month plan. Then at some point, without my knowledge they switched me to a twelve month plan. So when auto-renewal came around they charged me double. Terrible behaviour. Will be going out of my way to make sure nobody I know ever uses this service.
This company is unscrupulous, sneaky and shameless.
After signing up for 6 months (there are few options), I used the services of eharmony for about two months, then deactivated my profile. I should have deleted it! 6 months from my initial sign up, without out any sort of warning or reminder notice, they slugged me with $598 for a 12 month "subscription renewal". Obviously if eharmony had sent a reminder email a week or two in advance, as any reputable company would do, then I would have cancelled everything right away. But they know many people would cancel so they choose to be sneaky and unsc...rupulous. I contacted eharmony straight away and protested this underhanded act, asking for the swindled funds to be returned. They just referred me to their "terms and conditions". After further protests they refunded half of what they charged. After reading some of the other reviews here, I should perhaps count myself lucky! But this is still $299 for services not rendered, not requested, and not required for the foreseeable future. Ripped off!
Free trial just cruel
The "14 days free trial" gives you the ability to spend ages making a profile. Then when any match contacts you, you can't see their photo, and you get to say "Hi" back........and that's it. They reply and you have to pay to continue the conversation. How horrible. It's hard enough to do this already without seeming to be ignored by someone you reach out to. Shame on you eHarmony
Eharmony don't bother with it.
e-harmony is a waste of time, expensive monthly fees & it has a few people signed up too it most are golden oldies in their 50 and 60's. The sign up process takes 30 mins and they want to know too much personal info that is more marketing purposes than for relationship purposes.
Conclusion: date waste your time or money...………..
This platform is absolutely rubbish
The aim of joining a dating site is to find a date and when you pay, you expect that the platform would facilitate that. The app is buggy: you cannot see the pictures of your potential matches. They bring in handful of potential matches; these handful matches stays there forever, and almost never get refreshed. And customer care is awful. Avoid it like plague.
Thieves don’t be scammed
Trying to contact these people they take your money for nothing in return. Beware this is a scam . Take your money elsewhere. Got locked out of my account can’t get back in they don’t contact you and can’t stop them taking my money. And no matches where we live .
Questions & Answers
I was sucked into a 2 year contract and paying monthly. I emailed them back about the subscription to cancel within 30 minutes of subscribing. They responded and denied the request and told me to refer to the Ts and Cs, which clearly states a 3 day refund. I emailed them back to only receive the same "bot like" email. Now they don't reply to my emails anymore. I have contacted PayPal about the issue and they are unable to cancel the recurring payments. However, I am wanting to cancel and request a new bank card from my bank so they can't take anymore money, has anyone done this before and has it caused any issues with eHarmony or the bank?
Would love to hear back or other possible solutions!
Why can't I c my messages even though I have spent over $200 on this site for the first time ???
If you signed up to the contract can they take it further if you don't pay?
I’m not sure. I would assume they will just keep trying to take it out of your bank account until the full amount is paid.
I have previously signed up and deleted my account within 30 minutes and they refused to refund me even though there policy states that they would.
I would honestly just avoid unless you can get a free trial
I got sucked into the 2 year contract but I cancelled my debit card so they would stop taking money out but I told them to turn off the auto renewal subscription just wondering if they would take it further if I didnt pay
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