EKO 32" HD Smart TV - Google TV Questions & Answers
VerifiedMPNs: K32HGT and K32HSG
How many usb devices will it store?
Hi John,
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Thank you
Technology is going backwards. Look how many people have to ask for help to use a tv. Can't ring Google or uber Amazon have to wait 24 hours for a reply
Hi Jamie L,
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I got brand new Eko K32OFGTQ with no remote control what do I do?
Hi Jamie,
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I can't get any Australian channels. Or download TVApps, or get some assistance. Very annoyed
Hi Pauline,
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Phoebelle1107@gmail.com K32HSWV12
I can't get any Australian channels. Or download TVApps, or get some assistance. Very annoyed
Hi Pauline,
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Thank you
What size are the screw size on the back of my 32inch tv
Should be 3mm diameter 15mm length
does a EKO 32" HD Android TV with Built-in Chromecast have rear mounting screw holes
Hi Brett,
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I don't have any access to solid internet and don't want to use my limited amount on scanning and watching channels could I instead use an antenna cable
Hi Jonah, You may use an antenna to scan and get channels on your TV if you do not want to use the internet function of the TV. If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.
Thank you
Are you able to let me know the size screws which are required to mount my EKO 24 inch tv to the wall mount. The TV is a 24inch Smart Google TV. Model: K240HGT SN: AGL36960148
Thankyou. John B
Hi John,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
What size screws are required to mount my 32 inch tv to the wall mount?
Hi Tara S.
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We have had our tv for a while now. All of a sudden it turned itself off. When I try to turn it on it turns itself off within seconds. I have taken the batteries out of the remote and it didn't help. I have unplugged the tv for an hour and tried holding the power button and that hasn't worked either.
HI Natasha N.
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Thank you
I just want to know is the k32hsg the same as k320hsg
Yes it is,mine only lasted 19 months
Hi Dave W.
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Hi I can’t access my settings icon to turn my wifi back on
Hi Carlie S. May you please try the troubleshooting steps below? IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Unplug the cord of the tv on the socket • While you press and hold the VOL+ button for 5 seconds, immediately plug the TV back into a working power outlet. Make sure remote is pointed directly to the TV sensor. • TV will then enter the recovery mode screen. You will see “Entering recovery system! Erasing”. • After the recovery is completed, the problem will be fixed. • You can use the remote control or the buttons on the TV to power ON to confirm whether the unit has been repaired.
If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.
Thank you
Hi I can not access my settings icon.
Hi Carlie S. May you please try the troubleshooting steps below? IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Unplug the cord of the tv on the socket • While you press and hold the VOL+ button for 5 seconds, immediately plug the TV back into a working power outlet. Make sure remote is pointed directly to the TV sensor. • TV will then enter the recovery mode screen. You will see “Entering recovery system! Erasing”. • After the recovery is completed, the problem will be fixed. • You can use the remote control or the buttons on the TV to power ON to confirm whether the unit has been repaired.
If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.
Thank you
Can you please provide me with the screw size to mount my 32 inch EKO HD TV?
Hi Angie H.
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
We need to know the screw size for the back of our 43” FHD smart tv so it can go on a wall mount. Can anyone help?
Hi Beth I.
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Thank you
Did you get an answer to this one? I’m trying to find out the same
Hi Dave C.
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Thank you
Hey mate what are the correct screw size for the TV?
Hi Bam,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
Hi. Plugged in switch console in to HDMI ports and they wont work. Not highlighted in options to select and no trouble shooting in manual. How do I get HDMI cables to work in ports??
Hi Rebecca-Jo L.
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Thank you
Bought it yesterday and when turned off or on standby it makes a static sound. I shouldn’t have to turn it off at the power, what is the issue??
Hi Belinda M. May you please try the troubleshooting steps below? IMPORTANT NOTE: All TV setting preferences will be deleted. Using the Remote: • Press the HOME button on the remote control • Select Settings • The next steps will depend on your TV menu options: • Select Device Preferences — Reset • Select Device Preferences – About – Reset • Select Storage and Reset • Select Factory Reset • Select Erase Everything • Select Yes.
If ever you need help, just feel free to send us an email at info@ayonz.com and we would be more than happy to assist you.
Thank you
Did the reset, wasted time setting up and logging back into everything and no difference, still makes static noises unless switched off completely at the power point.
Hi Belinda M.
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
Mine does the exact same annoying static noise unless it’s off by the mains, just really poorly made TVs
Hi Luke,
To better assist you with the product, please email us at info@ayonz.com with your contact details along with your model & serial number.
Thank you
Bought two of this model TV about 11 months ago. Now one of the remote controls has stopped working altogether. Tried the reset action, but no go. How do I get it replaced under warranty?
Hi Stan M,
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Thank you
Does anyone know where to find User Preference on the 32" eko. It says it's in Settings but can't find it. I am trying to turn off TalkBack (screen reader). I found it on the 55" as it's a different setup than the 32"
Hi Jorn B.
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Thank you
Does it have a TV tuner or is it all through data
Hi Simon. It's through tv tuner and data together..
Hi Simon,
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Thank you
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