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EKO 4K Ultra HD Smart TV K550USN (55")

EKO 4K Ultra HD Smart TV K550USN (55") Questions & Answers (page 3 of 7)

MPN: K550USN
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137 questions from our users

Sad Stihl buyer
Sad Stihl buyerasked
4K Ultra HD Smart TV K550USN (55")

I have bought a EKO 55" Smart UHD LED TV K550USN 1 week ago and all the Free to Air Channels are all completely different to each of the other 3 TVs we have in the house (ie Panasonic 50'', VGA 24'' & Viano 42'' [all work the same ie select CH 24 to watch ABC News Ch 24 etc). So regarding the Channels on the EKO 55" Smart UHD LED TV K550USN - if I want to watch ABC News Ch 24 I need to select Ch 32. If I want Ch 9 I need to select Ch 24. If I want Ch 83 (sky news) I need to select Ch 19. If I want Ch 33 (SBS Food Ch) I need to select Ch 2. If I want Ch 2 (ABC normal Ch) I need to select Ch 33. WHY is this? Cant I change it via ''settings'' or something to get it to work like normal on all the other Brand TVs?

1 answer
EKO
Customer SupportEKO

Hi Sad

Cannot comment on the other brand , however for our product please email tech support on info@ayonz.com

Sue
Sueasked
4K Ultra HD Smart TV K550USN (55")

How can I Bluetooth earphones to tv?

1 answer
EKO
Customer SupportEKO

The K550USN does not have Bluetooth

Could you please confirm the exact model you have

jonesy
jonesyasked
4K Ultra HD Smart TV K550USN (55")

how can i stop subtitles coming on everytime i change station on tv

2 answers
EKO
Customer SupportEKO

Hi

Please go to menu then setting or advanced setting and turn off all subtitle options to off

jonesy
jonesy

Yes thanks I got it

Sapna G.
Sapna G.asked
4K Ultra HD Smart TV K550USN (55")

Hi,
I have purchased an Eko 70” tv last year in November and I have recently started having problems with the remote.
Remote doesn’t work most of the times. I have tried replacing batteries as well. At times I see a red light coming up and then it sometimes goes off while sometimes it stays on but the remote doesn’t work.
Sometimes it starts working again for a coupke of seconds then foes dead again.
How can I apply for a replacement as it is still under warranty?
Thanks.

1 answer
EKO
Customer SupportEKO

Hi

Please email us on info@ayonz.com for assistance with remote replacement

Rose R
Rose Rasked
4K Ultra HD Smart TV K550USN (55")

Just purchased today and not getting any channels, I have performed a factory reset but the scan come up with no channels? It tells me the set up is complete however when I go to live tv it tells me to scan the channels??

2 answers
EKO
Customer SupportEKO

Hi Rose

Could you please check the antenna connection if it is connected to the tv properly

If yes

Please check if you have a digital antenna

Rose R
Rose R

Yes a digital antenna

Jeff S.
Jeff S.asked
4K Ultra HD Smart TV K550USN (55")

We have the 55 inch EKO TV, and have found that the Pause control will only enable pausing for around 4 minutes before it reverts to live TV.
We have tried varions USB storage options, and nothing seems to help.
Any ideas on why this happens??

3 answers
EKO
Customer SupportEKO

Hi

Please email tech support on info@ayonz.com

Jeff S.
Jeff S.

Could you please advise on the reason why the Pause time is so limited??
What do we need to do to "fix" this problem??
Thanks.

EKO
Customer SupportEKO

Hi

For tech support please email us on info@ayonz.com

srushti p.
srushti p.asked
4K Ultra HD Smart TV K550USN (55")

From where can I get remote for EKO 64 4K ultra HD android Tv?

2 answers
EKO
Customer SupportEKO

Hi

Please email info@ayonz.com for remote request

Melissa M.
Melissa M.

Where can I I need a new one for my 42 inch eko tv

Charmaine W.
Charmaine W.asked
4K Ultra HD Smart TV K550USN (55")

Where do o get a replacement remote control

1 answer
EKO
Customer SupportEKO

Hi charmaine

Please email your request to info@ayonz.com with the tv serial number and your details

Kirsty R.
Kirsty R.asked
4K Ultra HD Smart TV K550USN (55")

I have the EKO Full HD Android TV K42FSG and we have checked the antenna etc, but when we scan for channels we are getting no channels. We’ve checked our antenna cable on another tv, which works fine, so that’s definitely not the issue. Why can’t we get tv channels??

3 answers
Tracey Appelkamp
Tracey Appelkamp

We are having the same issue

Kirsty R.
Kirsty R.

Tracey we have tried absolutely everything and can’t get channels at all. We are going to return it and ask for a refund unless we can get it to work before the shops reopen

EKO
Customer SupportEKO

Hi

Do you have a digital antenna ?
If yes please do a reset to the tv and follow the channel scan pet of the reset

Lindy H.
Lindy H.asked
4K Ultra HD Smart TV K550USN (55")

Please explain how I connect my phone and TV.

2 answers
EKO
Customer SupportEKO

Hi lindy

Please email us for tech support on info@ayonz.com

EKO
Customer SupportEKO

Hi

Which tv model do you have ?

Alan M.
Alan M.asked
4K Ultra HD Smart TV K550USN (55")

I load a app and when open I have sound but no picture.

4 answers
EKO
Customer SupportEKO

Hi Alan ,

Please email us your model number and serial number and your details on info@ayonz.com

Alan M.
Alan M.

Model No. K55USG Serial No> FJ-KA5LC-290203000270-0729

EKO
Customer SupportEKO

Hi Alan

The serial number on the back of the tv should be AGLxxx

David
Davidasked
4K Ultra HD Smart TV K550USN (55")

Why won't it pick up all channels? Seems not to pick up channels from Nine networks

1 answer
EKO
Customer SupportEKO

Hi David

Please email us on info@ayonz.com to assign a tech for support

Ian Naylor
Ian Naylorasked
4K Ultra HD Smart TV K550USN (55")

Lost tv Chanel how do I do a factory reset

1 answer
EKO
Customer SupportEKO

Hi Ian,

You should be able to add the channel back if you re-scan for channels in setup. The steps to do the really depend on the specific model TV you have. Can you please provide us with the model and serial numbers of your TV?

John Voytas
John Voytasasked
4K Ultra HD Smart TV K550USN (55")

how do i change batteries in EKO 65 TV remote

4 answers
EKO
Customer SupportEKO

Hi John

Which 65” do you have ?

John Voytas
John Voytas

4K ultra HD Android tv model K65USG

John Voytas
John Voytas

65 inch model K65USG 4K Android ultra HD 4k

John Voytas
John Voytasasked
4K Ultra HD Smart TV K550USN (55")

how do i change batteries in EKO 65 TV remote

2 answers
EKO
Customer SupportEKO

Hi John,

You will need to take the back off the remote. To do this you hold the sides of the remote and then slide the back downwards. Hope this helps, please let us know how you go.

John Voytas
John Voytas

Does not move it is tough if I force the opening it may break

Dean
Deanasked
4K Ultra HD Smart TV K550USN (55")

How do I connect Bluetooth device (like headphones) to tv?

1 answer
EKO
Customer SupportEKO

Hi Dean

The K550USN does not have Bluetooth

Brett
Brettasked
4K Ultra HD Smart TV K550USN (55")

Hi the model is SWTV-20AE

1 answer
EKO
Customer SupportEKO

Hi Brett,

This is an Android 10 TV which Google have made the steps a lot easier. Please follow these steps...

Choose Live TV in Source
Press the OK button on the remote
Highlight the CH List option then press OK
Highlight the channel or radio station you wish to remove and then press OK
Scroll down to the Delete option then press OK
In the pop up dialogue highlight Yes and then press OK
The channel will no longer be in your channel list.

Please let us know how you go.

Mae Ann O.
Mae Ann O.asked
4K Ultra HD Smart TV K550USN (55")

Still no email! Just going back and forth with the question here! No email with the universal tv remote code still! I’ve sent it numerous times and sent it here too! Just send it to me already!

No answers
DavidK
DavidKasked
4K Ultra HD Smart TV K550USN (55")

I purchased an EKO 55” Android TV in November 2020 and am having continuous problems. That much so I googled it and found out so is everyone else. Mine freezes with Netflix playback all the time. It’ll switch off all by its self, not turn off when I want and the remote is sooooo unresponsive. It’ll also flick from high bright to dull, dark colour until I unplug and plug back in from the wall. Not just that but the sound is appalling. Muddy and unclear. Unless it’s on max you can’t make out dialogue.

1 answer
EKO
Customer SupportEKO

Hi David,

Please send our help desk an email describing the above along with your contact details and both model and serial numbers to help@eko-entertainment.com.au. One of our team will be in touch to assist you with a solution.

Mae Ann O.
Mae Ann O.asked
4K Ultra HD Smart TV K550USN (55")

No one has ever gotten back to me about the tv code for my universal remote

2 answers
EKO
Customer SupportEKO

Hi Mae

Please send me your email and will arrange our tech support to email you the code

Mae Ann O.
Mae Ann O.

mae.ann.ocampo90@gmail.com
Model number: K55USG
Serial number: AGL06611539

Page 3 of 7
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