Netflix and YouTube problem.
When load Netflix or YouTube, the colours are only half lit and no visual beside thumbnails and text? When I play, just sound and text up top. Need help please.
Faulty remote for EKO 55" Smart TV K550USN
We were given this TV for Christmas 2019 and our problems seem to centre on the remote, you have to press any other button than the power button to turn it on and if you press YouTube or Netflix it turns off. My grandson has setup my mobile so I can access YouTube. of course I have replaced the batteries in the remote - no difference. To get a new remote only seems available from EKO and they want the serial number which I would have to take the TV off the wall to find which I am not strong enough to do. I didn't buy the TV so I have no documentation except the instruction manual, either does my grandson who bought it (kids don't keep receipts these days) and to get him to come here involves a trip across town, (an hour either way).
Purchased in December 2019.
Uneven LED lighting
Purchased last month as was interested in BigW's home brand. First one went into the colour test loop as soon as it was turned on, and so went back to the shop.
This 2nd one has extremely poor lighting evenness where the edges have bright spots where the panel isn't fitted correctly.
For the price, it's ok.
Not sure if consumers are to expect build quality like this at the price point, speakers and software are ok.
Purchased in December 2020 at Big W for $369.00.
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How do I connect to the internet where do I go to connect to the internet
How do I connect to the internet where do I go to connect to the internet I’m having trouble finding where to connect the internet this is because I moved and in gaveling trouble connecting back to the internet
Purchased in December 2019 for $499.00.
Picture only stays on for a few minutes than screen turns red blue white green
Have done a factory reset but the problem still exists. Have to turn it off and wait for a while then turn back on and the same problem again
Purchased in June 2020 at Big W Retail Stores for $300.00.
freezes and troubles connecting to internet
I've had my TV since January after the sales assistant recommended it
It keeps freezing and won't respond when trying to change channels etc
I have to manually turn off then it starts to work
My daughter couldn't get it to connect to internet other day and had to turn it on and off couple times
Purchased in January 2020 at Big W Retail Stores for $499.00.
Questions & Answers
What is the code for universal remote, don’t tell me to email either, is there a code yes or no. Simple
The cost 05BF
Hi we have just purchased and Eko tv and it won’t even turn on ! The red light is there but we can’t pair the remote until it switches on !!!
Hi, I have the same issue, did you get it resolved?
We called them because we couldn’t fix the problem, they are sending a technician out ( don’t know when ) you will need your receipt etc for them to come out , although I don’t know when it will happen as we are in lockdown
Get an answer from our members and EKO representatives
|Category||4K Ultra HD TVs|
|Type of TV||Smart TV|
|Number of HDMI Ports||3|
|Number of USB Ports||2|
|Dimensions (without stand)||722.3 x 1243.7 x 93 mm|
|Dimensions (with stand)||781.5 x 1243.7 x 255 mm|
|Manufacturer Warranty||1 year(s)|
- MPN: K550USN
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