Reviewer Photos & Videos
Internet always cutting out
Without fail every day I turn this tv on and it will fail to connect to internet for at least half an hour. Please do not buy this brand thanks.
Purchased in May 2021 at Big W for $580.00.
Tv not working
Brought tv approx 6 mths ago went away for the weekend came home turned on using the remote and getting sound no picture this is really upsetting to me and my kids
Purchased in December 2020 at Big W Retail Stores for $400.00.
Was watching Netflix then closed out to watch normal tv then went back to finish the movie and got a green screen it took about 5minutes to get back to movie
Purchased in February 2021 for $539.00.
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Good but the high pitch is horrible
Good price especially for the size and added apps such as Netflix and what not but this is my second replacement as my first one I purchased on the 3/04/2021 had a high pitch ringing while turned on. It would only stop when it’s turned off at the power point and had afew pixelated dots on the screen.
I exchanged it for a new one on 6/04/2021 and it works perfectly fine at the moment but the high pitch noise is still present... it can be rather distracting if you zone into the pitch especially at night when sleeping if you do not turn it off at the wall.
Also the screen is extremely touchy which is a concern also. Contemplating a refund and getting a different brand.
Purchased in March 2021 at Big W for $449.00.
It was a good TV until the high pitch noise started!!!!
Ok I really enjoyed this TV, it had no issues what so ever BUT not even 6 months into having it the TV is now making a high pitched sound whether the TV is on or off!!! Iv tried a few things like unplugging it but it still returns. Would really appreciate some help if there is a way to rectify this issue. Thanks
Purchased in November 2018 at Big W for $750.00.
Good Cheap as Smart Tv
Purchased this a week ago. From BigW. Good tv cheap price , Youtube Netflix and Amazon Prime Video on the remote. The rest of the app not available as the app store is non existence showing the 404 error code, even the Internet browser. But the good thing it worked with the screen cast, which i use an app on the playstore.
So i could mirror Stan, or other services from my phone.
Very loud sound (basic) no bass , but its ok.
There is no output of Aux or Bluetooth for sound, but i see an Optical, i think its the only one to get the sound out.
Clear pictures no problem with the pixelation,
Overall good tv, cheap, and good for Netflix n YouTube.
Purchased in March 2021 at Big W Retail Stores for $450.00.
This is terrible, can easily live without it.
2-day old tv, Remote doesn't work. The buttons on the back of the TV have stopped working.
The picture looks absolutely terrible for a 4K tv. and the Tv not recognizing a soundbar through HDMI is not very helpful. had to dive deep into the settings to find it.
Purchased in March 2021 at Big W for $450.00.
It won't connect to my phone!
I'm trying to connect my phone to the TV but I've tried everything and it doesn't work. I've had this TV for less than a month and it doesn't explain how to connect it in the manual. It has an app for it already on there but its useless.
Purchased in February 2021 for $499.00.
Questions & Answers
Unfortunately the numbers on the remote of the TV I purchased on the 15th May 2021 no longer select the Channels. I checked the batteries and they are fine. I did a reset to default and it worked for a few hours but not any longer. Are you able to advise me how to get it to work or can you please send a replacement Remote Control.
They won't send my partner a new remote as we can't find reciept now the tv not so smart can't even use it
Could you please provide us your details so we can arrange a remote
Bought this from Big W a few months ago, set it up and left it until now since we have renovated the lounge. It now comes up with a big grey note in the middle of the screen stating "This copy of Sraf HTML5 Browser is NOT LICENSED. Please contact the vendor or customer support from the manufacturer for further information. S487875" Could you please assist with this?
Please go to setting and do a reset
If that doesn’t work then please email email@example.com so they can organise a software update for you
Get an answer from our members and EKO representatives
|Category||4K Ultra HD TVs|
|Type of TV||Smart TV|
|Number of HDMI Ports||3|
|Number of USB Ports||2|
|Dimensions (without stand)||652 x 1125 x 88 mm|
|Dimensions (with stand)||707 x 1125 x 255 mm|
|Manufacturer Warranty||1 year(s)|
- MPN: K500USN
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