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EKO 4K Ultra HD Smart TV K500USN (50")

EKO 4K Ultra HD Smart TV K500USN (50") Questions & Answers

MPN: K500USN
2.6 from 8 reviews · View Statistics
Listing monitored by EKO

10 questions from our users

Richard A.
Richard A.asked
4K Ultra HD Smart TV K500USN (50")

Please tell me the 4 number code for a k500usn remote

1 answer
EKO
Customer SupportEKO

Hi Richard

Please email us on info@ayonz.com for tech support

Tarryn N.
Tarryn N.asked
4K Ultra HD Smart TV K500USN (50")

Ever since the most recent update, my TV has been lagging horribly and at least twice a day will freeze or not respond to the remote. The only way to rectify the situation is to either switch off at the wall or long press the power button on the remote to use the 'shut down' option which is at times a lengthy procedure because the TV isn't responding to the remote. Its only happened since the last update so there are obvious bugs that need to be fixed. TV is less than a year old.

3 answers
EKO
Customer SupportEKO

Hi

Please go to setting and do a factory reset

Alice M
Alice M

Our remote got chewed,
Got a universal remote and now the tv won’t turn on

EKO
Customer SupportEKO

Hi Alice

Please email info@ayonz.com and the spare parts team can assist you

Kelly
Kellyasked
4K Ultra HD Smart TV K500USN (50")

Hello, Can I add App’s like Disney and Stan to this tv? Netflix and Stan already were installed

1 answer
EKO
Customer SupportEKO

Hi Kelly

This tv come with fixed apps only

If you like to add extra apps best option to get a chromecast

Nicole C
Nicole Casked
4K Ultra HD Smart TV K500USN (50")

Unfortunately the numbers on the remote of the TV I purchased on the 15th May 2021 no longer select the Channels. I checked the batteries and they are fine. I did a reset to default and it worked for a few hours but not any longer. Are you able to advise me how to get it to work or can you please send a replacement Remote Control.
Nicole C

2 answers
Mark F.
Mark F.

They won't send my partner a new remote as we can't find reciept now the tv not so smart can't even use it

EKO
Customer SupportEKO

Hi Mark

Could you please provide us your details so we can arrange a remote

Deacon H.
Deacon H.asked
4K Ultra HD Smart TV K500USN (50")

The numbers on my control don’t work after a week of owning the tv.

1 answer
EKO
Customer SupportEKO

Hi Deacon

We can send you a replacement

Could you please email us on info@ayonz.com:
Address
Phone
Tv model
Serial number

Paul P
Paul Pasked
4K Ultra HD Smart TV K500USN (50")

Bought this from Big W a few months ago, set it up and left it until now since we have renovated the lounge. It now comes up with a big grey note in the middle of the screen stating "This copy of Sraf HTML5 Browser is NOT LICENSED. Please contact the vendor or customer support from the manufacturer for further information. S487875" Could you please assist with this?

1 answer
EKO
Customer SupportEKO

Hi Paul

Please go to setting and do a reset

If that doesn’t work then please email info@ayonz.com so they can organise a software update for you

Sally
Sallyasked
4K Ultra HD Smart TV K500USN (50")

Purchased the TV on Thursday 01 April, the only way to get the Foxtel to to work every time we turn TV on is to unplug the Foxtel unit and reset it. Did not have this problem with previous tv. Can you please help.

6 answers
EKO
Customer SupportEKO

Hi

Which Foxtel box do you have ?

Sally
Sally

IQ3

EKO
Customer SupportEKO

Hi Sally

Is that a 4k box ?

Karen
Karenasked
4K Ultra HD Smart TV K500USN (50")

Just purchased this tv, when doing setup auto scan tv only picks up channel 10 channels. How can we get all channels?

2 answers
EKO
Customer SupportEKO

Hi Karen

Please check your antenna if it is digital

It sound like the antenna is not powerful enough to boost the signal into the tv

Karen
Karen

thank you it worked.

Kim
Kimasked
4K Ultra HD Smart TV K500USN (50")

Bought a 50in eko yesterday (13/3/2021). Turned off last night (13/3/2021) and then when turned on this morning (14/3/2021l it comes up with "no signal" screen. After 2 hours of trying to get it to work, we finally got it. Now again tonight after it being turned off when we went out, we are getting the same "no signal" screen.... not impressed after spending a couple hundred of dollars for this to happen everytime.

No answers
Kurt B.
Kurt B.asked
4K Ultra HD Smart TV K500USN (50")

The tv is 2 days old and has lost all use of the remote and the buttons on the tv aren't working either. will be getting a refund tomorrow. Terrible quality for a $450 tv

1 answer
EKO
Customer SupportEKO

Hi Kurt ,

Sorry for that , not sure what happened , it’s unusual

Please pick the tv in its original packaging and take it back to the store where you have bought it from

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