461 questions from our users
Hi done a factory reset and because we don't have original remote my tv is now stuck on the start of the setup to choose the language and the tv buttons don't do the job and my partner contacted yous months ago and weren't much help
Happy to send you a remote , please give us your details
I have a question for anyone who owns a EKO 4k tele. Has yours started flickering and if so how do you fix it. My tv isn't even a year old and it just started doing it. Any suggestions on how to fix the problem?
I recommend you email us on firstname.lastname@example.org so we can arrange a tech to come out
Having problems connecting soundbar l. It's plugged in correctly but can't find where to set up on menu
Hi have a 48 inch tv went to sleep and woke up this morning and there's at least a 10 to 15 cm black line running down the right side what the heck has made this happen l paid a lot of money for this tv. What am I supposed to do about issue please
Please email us on email@example.com for tech support
Hi, I have just purchased an android 65inch TV and have had it for 2 days. Last night I turned it off when going to bed and this morning it won't turn back on. I have tried using the buttons on TV, unplugging TV ect but still won't work please help!
Hi! I’ve recently just moved into a new house and my Eko tv isn’t allowing me to search channels when I scroll through settings it goes straight past channels
We recommend you go to settings and do a factory reset
Through the setup after the reset , it will prompt you to scan the channels
My tv connected to internet won't load Netflix or prime. Done a speed test through Netflix and got all green ticks. But still won't load. Tried a factory reset and tried resetting the app. Tried switching from wifi to cable. Also have to hard restart the tv every time I want to change HDMI input? Why? Doesn't seem like a very smart "smart TV"
Sorry for this , but it could be a firmware error , please email us on firstname.lastname@example.org so we can arrange for a tech to come out
Why can't I find my new eko name in telstra tv
remote pairing list what could I pair it to to work?
Bought the 65" EKO Smart tv from big W today but can't see to cast to it from my google phone.
Both tv and phone are on the same wi-fi network but my phone doesn't have the tv as an option to cast to. How do we do this?
You need to use screencast function on the tv
I do. I go into the cast option (green image of tv with phone + wifi signal coming off it), from here it says ready for connection with adapter name and adapter ID. But when I go to my phone to cast it doesn't come up as an option, only my Chromecast will come up that's setup on another tv.
This seem strange , I am not familiar with the google phone
Unfortunately the numbers on the remote of the TV I purchased on the 15th May 2021 no longer select the Channels. I checked the batteries and they are fine. I did a reset to default and it worked for a few hours but not any longer. Are you able to advise me how to get it to work or can you please send a replacement Remote Control.
They won't send my partner a new remote as we can't find reciept now the tv not so smart can't even use it
Could you please provide us your details so we can arrange a remote
Hi the tv works but it’s stuck on hdmi, the buttons on the tv aren't working & the remote buttons are unresponsive except for the 4 media buttons (Netflix, the internet, Amazon Prime & YouTube) pls!?
Please go to setting and do factory reset
If that does not work then please email us on email@example.com for tech support
I am unable to change input on my TV. I have tried using the original remote, a universal remote and a downloaded app remote. Nothing will allow me to change source all other functions work on the TV. Tried removing HDMI's and changing positions but still cannot change input.
For tech support , I recommend you email us on firstname.lastname@example.org
My Eko smart tv keeps changing colours it goes white, red, blue, green and black and the sound still works but there is no picture just keeps on flashing those colours with no picture it comes and goes please help
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