461 questions from our users
Eko 58" smart tv purchased two days ago and we can't seem to get the volume to work right, more noticeable on Netflix or any movies in general. The voices are hard to hear and have an echo, they seem to fade into the background and the background noise is all we hear. Have tried the settings and nothing seems to work, can't actually watch our brand new tv.
Please go to setting and do a reset
My son pushed a button on remote and now the TV won't stop announcing everything I click on with the remote, I have tried to trouble shoot and get it off but no luck. Please help shes driving me insane
Hi Mandy , you need to go to settings and change the accessibility to off
Everything is off? It tells me chromecast built-in is active but we have it disabled
Why can’t I download Disney Plus on my EKO TV but my parents can on the same brand but different model TV? I don’t even have Google Play as an option on mine?
What is your tv model ?
Only the models finish with SG can have google play store to download
I have a Eko 50" Ultra HD smart tv and having trouble setting it up for just tv. Not interested in the net side of it. Any ideas??
You need to press menu then go to channel setting then select scan
But the tv must be connected to digital antenna at first
How do I install Australian TV apps such as abciveiw sbs on demand 10play etc on my EKO.58" smart tv ?
Or is casting the only option ?
You can add chromecast to the tv and will unable you to cast from your phone
Why does my TV keep crashing out of Netflix as soon as the show starts?
Which tv do you have ?
I have the Android EKO tv, 55". Model k55ousgq.
Recorded some programs onto Usb stick and they have subtitles on them, that I can't get rid of. Normal tv doesn't have them and have looked in all settings to see where to switch it off - in recorded programs.
Any help please.
Please email us on email@example.com for tech support
But you are able to switch off subtitle if you press menu then advanced settings and then go into subtitle options
These only show up in recorded shows. They're actually "closed captions".
As I said - they are showing up on all recorded shows on the USB stick. Not on live tv. These are programs - that I have recorded on this tv. Not from anywhere else. Have emailed support and explained it.
Has anyone else had this issue?
It is very annoying if you don't want them on.
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