Reviewer Photos & Videos
Internet always cutting out
Without fail every day I turn this tv on and it will fail to connect to internet for at least half an hour. Please do not buy this brand thanks.
Purchased in May 2021 at Big W for $580.00.
Poor all round
We first purchased this TV 6 months ago. Over the last couple of months it became unusable because of screen issues, lines appearing while sound still playing as normal.
We returned it and exchanged for another one two days ago. The exchanged one now has a white opaque layer on half of the screen.
Will be taking back for a refund as I couldn't believe another issue.
Purchased in January 2021 at Big W for $599.00.
I have same problems. Ultra slow response from remote. Not remote. when I restart the TV is good again for about two three days then same process all over again.
Purchased in November 2019 at Big W Retail Stores for $899.00.
Broken Ariel socket
I brought my tv from BigW all was good until I unplugged my Ariel and the socket broke off from the Tv. I emailed the company for them to tell me that is physical damage and they won’t not cover it under warranty. Clearly a Ariel socket should not break away from the tv even after being removed 100 times I’ve asked for someone to call me back and they have not so on Monday I will be contacting consumer affairs to take the matter further
Do not buy one of these tv
Purchased in June 2020 for $950.00.
Useless. Crashes when trying to use the Apps
The TV is slow itself, and things get worst when trying to use the smart Apps (it only has Netflix and Youtube built-in).
It is supposed to be smart TV but as it crashes I need to use my Google Chromecast to make it work.
I called the warranty and they asked me to reset AGAIN and to call Netflix and Youtube to resolve the problem, but it is clear that the problem is that the Tv's capacity of processing or something else is too week.
Purchased in May 2020 at Big W Retail Stores for $479.00.
Really slow response time with the remote. Hdmi sources sometimes don’t show picture. Please don’t buy Eko. If you are looking to buy a tv just spend a few more bucks to get a decent brand.
Purchased in May 2021 at Big W for $580.00.
Freezing and won’t turn on. Support doesn’t reply
TV has been constantly freezing and slow to respond to remote over the last week. Today it won’t turn on at all. I have unplugged and plugged it back in, reset it, cleared cache. I have sent an email to company (as suggested to every query/review here) AND sent msg via contact us page. Still no response.
Purchased in May 2020.
Wifi turning itself off on the tv and not connecting.
I turn the wifi on, on the tv but it turns itself off I have tried factory resetting it, turn it off at the wall ect... still hasn’t fixed the problem
Purchased in May 2021 at Big W Retail Stores for $300.00.
EKO "K650USN | 65" 4K Ultra HD Smart TV - EKO" Broken, Annoying, Out Of The Box. Big W -$600.
Ever since I bought it from day one the screen has turned black every single movie I have ever played on it and every single game I have ever played on it. If I wasn't in disabled and in chronic pain I would have returned it within the first month of purchase. It happens so often I could record it and show people.
A massive waste of $600 and EKO should be recalling these TV's because I'm not the only one that has this problem and a Reset won't fix it. EKO probably knows what the problem is and doesn't give a damn.
I highly advise against purch...
Purchased in January 2019 at Big W for $600.00.
So bad, wouldn't bother
Glitches constantly, unresponsive to remote, plays sound with no video, plays video with no sound, plays video and sound together but not aligned DONT BOTHER, complete cheap crap, Waste of money & time
Purchased in May 2021 for $600.00.
Purchased in November 2020 for our bedroom. Read reviews - clearly not enough - and thought this would be a good budget option.
Within a month of purchase, the issues started. Sometimes requires turning on and off twice before the screen will actually turn on.
Regularly glitches and gets a frozen picture while sound continues, and vice versa.
Will turn off if it’s own accord, and seems to take a while to switch back on once that happened.
Purchased in November 2020 at Big W for $549.00.
Tv not working
Brought tv approx 6 mths ago went away for the weekend came home turned on using the remote and getting sound no picture this is really upsetting to me and my kids
Purchased in December 2020 at Big W Retail Stores for $400.00.
Screen goes blank wile still playing sound YouTube 7+ Netflix crashes regularly remote is glitchy even after reset.
Eko was Brought from big W Qld MORAYFIELD had sound issues within the first 4 months apps crash screen goes blue or black wile playing sound that's on things like net flix remote won't work half the time it's about a year old. Sound is terrible quality we had to buy a sound bar. The operating system seems to have alot of issues They are becoming worse over time I have reset it several times it's been more trouble than its worth.
Purchased in February 2020 at Big w for $500.00.
Bought my Tv 1 year ago and has recently (few months) been dropping out of apps such a as Netflix and YouTube when watching something. Remote won’t connect. Very unhappy
Purchased in January 2020 at Big W.
Very slow in response to Remote
When we bought the TV, it was working fine. Then after 4 months, it started to respond slow to the remote. And then to the point of no response at all. We have to reset the power switch to get it to work again. Apps like Netflix, YouTube or Stan takes forever to work. It's very frustrating. It seems it has a slow processing memory. Who knows. But I'm buying another TV brand for sure.
Purchased in January 2021 for $700.00.
Questions & Answers
Hi I've brought 2 EKO tv's and having trouble with them one of them turns on to Foxtel without touch a button. And sometimes it goes to a colour screen. The other one will not turn on from remote have replace batteries.
Get an answer from our members and EKO representatives
|Category||4K Ultra HD TVs||4K Ultra HD TVs||4K Ultra HD TVs||4K Ultra HD TVs|
|Type of TV||Smart TV||Smart TV||Smart TV||Smart TV|
|Number of HDMI Ports||3||3||3||3|
|Number of USB Ports||2||2||2|
|Weight||14.5 kg||9.2 kg||14 kg|
|Dimensions (without stand)||722.3 x 1243.7 x 93 mm||652 x 1125 x 88 mm||766 x 1299 x 84 mm|
|Dimensions (with stand)||781.5 x 1243.7 x 255 mm||707 x 1125 x 255 mm||821 x 1299 x 252 mm|
|Manufacturer Warranty||1 year(s)||1 year(s)||1 year(s)||1 year(s)|
|Manual||Download manual||Download manual||Download manual||Download manual||Download manual||Download manual|
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